Track: Tivoli User Group

1. Tivoli Common Reporting (TCR)
by Kirsten Skov Campbell
How to use Cognos reporting within Tivoli Common Reporting
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• 17 hospitals
• Mental health and social services
• Regional development
• 25.000 employees
• app. 1.800 servers
• over 1.000 applications

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OMNIbus
6 Service desks
Smartcloud
Control desk

4. Tivoli Common Reporting (Cognos)
scenario 1 – realtime data
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Any IBM
Product that
includes TCR
Ex. Smartcloud
Control Desk,
TSM
Cognos
Framework
manager
DB
ex. TSRM DB
TCR
(create reports/
schedule/distribute)
Email
Folder locations
ex. for kiosk mode
Formats:
• HTML
• PDF
• Excel 2007/2002/2000
• CSV
• XML
Direct to
Printer

5. Tivoli Common Reporting (Cognos)
scenario 2 – Report database
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Any IBM
Product that
includes TCR
Ex. Smartcloud
Control Desk,
TSM
Cognos
Framework
manager
DB
ex. TSRM DB
TCR
(create reports/
schedule/distribute)
Email
Folder locations
ex. for kiosk mode
Formats:
• HTML
• PDF
• Excel 2007/2002/2000
• CSV
• XML
Direct to
Printer
Avoid performance
problems at source DB
Reporting DB

6. Tivoli Common Reporting (Cognos)
Installation
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TCR 2.1 (Cognos 8.4)
Download Framework Manager from IBMs website
TCR 3.1 (Cognos 10.1)
Framework manager included in the install
Tivoli Common Reporting mobile application (TCR 3.1)
Ekstra license to buy Cognos Mobile for TCR
NB. Must only be used for data from IBM products

7. Tivoli Common Reporting (Cognos)
Installation
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Migrate BIRT reports to Cognos:
Use command trcmd –convert
Sample SCCD:
https://www14.software.ibm.com/webapp/iwm/web/reg/download.do?
source=tivopal&S_PKG=1TW10MA38&lang=en_US&cp=UTF-8
Packages for the sample report must be created from within Maximo (se Maximo
documentation)
Instructions to import XML into Cognos:
http://www.purdue.edu/onepurdue/ESA/documents/How_to_Create_and_Import_Cognos_XML_Files.pdf
TSM 6.3 package:
http://www-01.ibm.com/support/docview.wss?uid=swg27024059&aid=1

8. Tivoli Common Reporting (Cognos)
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Cognos components included:
Cognos Connection (Frontend)
Query Studio
Report Studio

9. Tivoli Common Reporting (Cognos)
Cognos connection (Frontend)
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Direct link to Cognos outside TIP:
http://servername:port/tarf/servlet/dispatch

10. Tivoli Common Reporting (Cognos)
Query Studio
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11. Tivoli Common Reporting (Cognos)
Report Studio
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12. Tivoli Common Reporting (Cognos)
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Report samples

13. Tivoli Common Reporting (Cognos)
Top 10 – Requests per department
including number of employees
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14. 14
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Tivoli Common Reporting (Cognos)
Average resolution time
(Number Closed requests/average)

15. Tivoli Common Reporting (Cognos)
Number of cases - Support team - Workdays
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16. Tivoli Common Reporting (Cognos)
Top 10 department usage
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17. Tivoli Common Reporting (Cognos)
List of vendor specific Changes
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18. Tivoli Common Reporting (Cognos)
Planned Changes for tomorrow (Info screen/KIOSK mode)
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For simple Kiosk mode script for Cognos reports and other PDFs via browser contact
kirsten.skov.campbell@rsyd.dk

19. Tivoli Common Reporting (Cognos)
handy links
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http://www-01.ibm.com/support/docview.wss?uid=swg27024059&aid=1
TCR 3.1 and Cognos 10: