1. Student Institutional
Success Success
National Global
Success Success
ellucian IAU
The cloud is the message.
11-Dec-12
Wisdom from the 1920s and the 1960s
Human history becomes more and more a race between education and catastrophe. … H. G. Wells
Humanity’s slowest form of learning. …Tony Schwartz
Education is the
Challenge to Education
Expand and Sustain Social, Economic, Environmental, and Educational Justice
The medium is the message. …Marshall McLuhan
William H. Graves
SVP, Academic Strategy, Ellucian
Board of Governors, Antioch University
Emeritus Professor, UNC-Chapel Hill
www.institutionalperformance.typepad.com

2. Title Slide
Education vs. Catastrophe Education vs. Catastrophe
Policy Perspectives
Global / Local Puzzle
Unit Cost Matters for Publics!
Unit Cost Matters for Privates!  Think globally,
act locally, but …
Economic Governance Issues
ELC  All things are
Born to Learn! interconnected!
Forces of Change  Catastrophe
IT-Enabled Strategies has the lead!
Common Core Redesign  Tragedy of
Core Redesign Models the commons?
Core Redesign Results
Faculty Role Education is key,
but ….
Culture and Productivity
Value from IT Investment
Are we facing a
The Productivity Question tragedy of the
EPS credentialing commons?
Profiles in Productivity
ellucian

3. Title Slide
Education vs. Catastrophe Policy Perspectives
Policy Perspectives
Unit Cost Matters for Publics! The Attainment Challenge
Unit Cost Matters for Privates! Scale up the proportion of adults
Economic Governance Issues with postsecondary credentials.
ELC Barriers to Scaling Up
Born to Learn!  The education pipeline is leaky.
Forces of Change
 Economic demographics imply
IT-Enabled Strategies that a growing % of low-income
Common Core Redesign students will need educational
Core Redesign Models justice – needs-tested financial
Core Redesign Results aid to be earned by students.
Faculty Role  The growing need for financial
Culture and Productivity aid will make credentialing
Value from IT Investment
unaffordable to more students,
governments, and educational
The Productivity Question
institutions.
EPS
 No reason why local successes
Profiles in Productivity
will add up to global success!
ellucian

4. Title Slide
Education vs. Catastrophe Unit Cost Matters for Publics!
Policy Perspectives
Unit Cost Matters for Publics!  SHEEO Fact: National average for inflation-adjusted per-
Unit Cost Matters for Privates! student FTE state subsidies is hovering near 25-year lows.
Economic Governance Issues
ELC
 NCHEMS Projection: By 2013, every state will suffer a
Born to Learn!
structural revenue shortfall. 2013 has arrived early!
Forces of Change  Delta Cost Project: Assuming current trends for per-student
IT-Enabled Strategies E&R expenses in constant dollars, the future is disturbing!
Common Core Redesign
Core Redesign Models
Core Redesign Results Public Tertiary Education
Other Other
Faculty Role Per-student E&R Costs
Culture and Productivity
Value from IT Investment
Tuition Tuition
The Productivity Question
EPS
Profiles in Productivity
Affordability will continue to suffer!
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5. Title Slide
Education vs. Catastrophe Unit Cost Matters for Privates!
Policy Perspectives
Unit Cost Matters for Publics!  SHEEO Fact: National average for inflation-adjusted per-
Unit Cost Matters for Privates! student FTE state subsidies is hovering near 28-year lows.
Economic Governance Issues
ELC
 NCHEMS Projection: By 2013, every state will suffer a
Born to Learn!
structural revenue shortfall. 2013 has arrived early!
Forces of Change  Delta Cost Project: Assuming current trends for per-student
IT-Enabled Strategies E&R expenses in constant dollars, the future is disturbing!
Common Core Redesign
Core Redesign Models
Private Tertiary Education
Core Redesign Results
Other Other
Per-student E&R Cost
Faculty Role
Culture and Productivity
Value from IT Investment Tuition
The Productivity Question
Tuition
EPS
Profiles in Productivity
Affordability will continue to suffer!
ellucian

6. Title Slide
Education vs. Catastrophe Economic Governance Issues
Policy Perspectives
Unit Cost Matters for Publics!  Education providers find government funding to be inadequate,
Unit Cost Matters for Privates! unreliable, and intrusive.
Economic Governance Issues
ELC
 Governments find higher education unaccountable and its
Born to Learn!
“credit-hours-attempted” revenue model costly and wasteful.
Forces of Change  Needy students and families find higher education unaffordable,
IT-Enabled Strategies inflexible, inaccessible, and “slow.”
Common Core Redesign
 Think like 2009 Economics Nobel Laureate Elinor Ostrom!
Core Redesign Models
Core Redesign Results  Trusted credentialing and attainment at scale are a common good.
Faculty Role  Create an economic governance collaborative, the Education
Culture and Productivity Leadership Commons, to rebalance rights and responsibilities
Value from IT Investment among education providers and their external investors
The Productivity Question (students/families, governments, donors, employers, suppliers).
EPS  Models for economic governance of the commons to avoid
Profiles in Productivity catastrophe: Internet Society, World Wide Web Consortium,
Wikipedia, and others.
ellucian

7. Title Slide
Education vs. Catastrophe Education Leadership Commons
Policy Perspectives
Unit Cost Matters for Publics! Nonprofit Transparent
Unit Cost Matters for Privates!
nongovernmental governance
organization processes
Economic Governance Issues
ELC
Born to Learn!
Forces of Change
Economic
IT-Enabled Strategies Beneficiaries
Governance
Common Core Redesign
for the
of the
Core Redesign Models
Core Redesign Results
Credentialing
Faculty Role Marketplace
Culture and Productivity
Value from IT Investment
The Productivity Question
EPS
Profiles in Productivity
ellucian Economic Lever = Needs-Tested, Earned Grants?

8. Title Slide
Education vs. Catastrophe Born to Learn!
Policy Perspectives
Unit Cost Matters for Publics!
 People are created equal and free to pursue happiness.
Unit Cost Matters for Privates!
Economic Governance Issues  Without educational justice, “freedom‟s just another
ELC word for nothin‟ left to lose.” … Kris Kristofferson
Born to Learn!
Forces of Change
IT-Enabled Strategies
Common Core Redesign
Core Redesign Models
Core Redesign Results  ELC: an economic compact with three-way leverage.
Faculty Role  From birth, estimate the value of needs-tested aid to a student,
Culture and Productivity who will eventually earn that aid by participating in periodic,
Value from IT Investment independent, age-appropriate core learning evaluations.
The Productivity Question  Education providers accepting students‟ earned aid must account
EPS in peer groupings for credentialing productivity goals.
Profiles in Productivity
 In return for funding needy students, governments would have
rights to longitudinal data for research – data follow the student.
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9. Title Slide
Education vs. Catastrophe Forces of Change
Policy Perspectives
Unit Cost Matters for Publics!
Technology Acceleration
Unit Cost Matters for Privates!
Economic Governance Issues
IT-Enabled External Sourcing / Partnering
ELC
Born to Learn! We are the cloud!
Forces of Change
Out-sourcing are increasingly
We Open-sourcing
Globalization
Public Policy
IT-Enabled Strategies
Common Core Redesign In-sourcing • first-generation Off-shoring
Global Attainment Challenge
Core Redesign Models •
Work-flowing underprepared In-forming
Core Redesign Results
• proportion needy
Increase the financially of credentialed adults.
Supply-chaining Steroid-ing
Faculty Role
Culture and Productivity Increase annual credentialing rates.
Value from IT Investment Reduce annual per-credential operating costs.
The Productivity Question Globalization = Innovation = Productivity
Account independently for core learning.
EPS
Profiles in Productivity
ellucian Demo-graphics & Psycho-graphics

10. Title Slide
Education vs. Catastrophe IT-Enabled Strategies
Policy Perspectives
Unit Cost Matters for Publics! • Increase attainment proportions. • Improve per-degree production costs.
• Increase credential completion rates. • Improve reporting and analytics.
Unit Cost Matters for Privates!
Economic Governance Issues
External
ELC
Sourcing/Partnering
Born to Learn!
Redesign
Forces of Change Strategy
IT-Enabled Strategies
Common Core Redesign
Core Redesign Models
Core Redesign Results
Maximum
Leverage
Faculty Role
from
Culture and Productivity
Technology
Value from IT Investment Flex Common
The Productivity Question Program Core
EPS Redesign Redesign
Profiles in Productivity Strategy Strategy
ellucian

11. Title Slide
Education vs. Catastrophe Common Core Redesign
Policy Perspectives
Unit Cost Matters for Publics!  National Center for Academic Transformation pioneered
Unit Cost Matters for Privates!
course redesign in the „90s.
Economic Governance Issues
ELC  In order of enrollments, the top 20-30 courses account
Born to Learn! for enrollments totaling 40% at 4-year schools and 50%
Forces of Change at 2-year schools.
IT-Enabled Strategies
 These high-enrollment courses consume 20% to 25% of
Common Core Redesign
annual operating costs (because direct instructional
Core Redesign Models
Core Redesign Results
costs are around 50%).
Faculty Role  These courses are common (core) to all campuses.
Culture and Productivity
 Common exams, including nationally normative learning
Value from IT Investment
evaluations, are possible across all course sections.
The Productivity Question
EPS  Can these courses be redesigned using IT, both to
Profiles in Productivity measurably improve learning outcomes and to reduce
per-enrollment costs?
ellucian

12. Title Slide
Education vs. Catastrophe Common Core Redesign Models
Policy Perspectives
Unit Cost Matters for Publics!
Unit Cost Matters for Privates!
Supplemental Online
Economic Governance Issues
ELC  U New Mexico (psychology)  Rio Salado CC (basic math)
Born to Learn!  U Colorado (astronomy)  U So. Mississippi (world lit)
Forces of Change
IT-Enabled Strategies Replacement Buffet
Common Core Redesign
 Penn State (statistics)  Ohio State (statistics)
Core Redesign Models
Core Redesign Results  Tallahassee CC (writing)  Florida Gulf Coast U (arts)
Faculty Role
Culture and Productivity
Emporium Linked Workshop
Value from IT Investment  Virginia Tech (linear algebra)  ??
The Productivity Question
 U Alabama (pre-calculus)  ??
EPS
Profiles in Productivity
ellucian

13. Title Slide
Education vs. Catastrophe Common Core Redesign Results
Policy Perspectives
Unit Cost Matters for Publics!
 Actual: Pew Trust-funded pilot involved 30
Unit Cost Matters for Privates!
Economic Governance Issues institutions, each using IT and principles of
ELC active learning to redesign a large-enrollment
Born to Learn!
course. All accounted for equal or improved
Forces of Change
IT-Enabled Strategies learning results, and reported per-enrollment
Common Core Redesign cost offsets averaging 40%.
Core Redesign Models
Core Redesign Results
Faculty Role  Potential: Do the math!!! A systemic effort to
Culture and Productivity
redesign the top 20-30 highest enrollment
Value from IT Investment
The Productivity Question
courses could offset 8%-10% of annual
EPS operating costs.
Profiles in Productivity
ellucian

14. Title Slide
Education vs. Catastrophe Faculty Role
Policy Perspectives
Unit Cost Matters for Publics!
Unit Cost Matters for Privates! Learning as an Expedition
Economic Governance Issues
ELC Instructor-Facilitated Active Leaning
Born to Learn!
Forces of Change Organize Design & Guide Guide
IT-Enabled Strategies Learning Active & Social Self
Resources Learning Learning
Common Core Redesign
Core Redesign Models
Syllabus flipped classrooms special projects
Core Redesign Results
course packs individualized help papers
Faculty Role
faculty expertise team projects labs
Culture and Productivity
Value from IT Investment video lectures internships tests
The Productivity Question leaningware field trips tutor others
EPS OER MOOCs teach classes
Profiles in Productivity
Faculty teams are responsible for program redesign
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15. Title Slide
Education vs. Catastrophe Culture and Productivity
Policy Perspectives
Unit Cost Matters for Publics!
Unit Cost Matters for Privates! External Sourcing / Partnering Strategies
Economic Governance Issues
ELC
Culture of Performance
Born to Learn! • Academic / admin process redesign
Forces of Change
Credentialing • Enrollment mgmt. outsourcing
IT-Enabled Strategies Productivity • IR mgmt. outsourcing
Common Core Redesign • Grant mgmt. outsourcing
Core Redesign Models
Information Productivity Culture of Evidence
Core Redesign Results • Assessment
Evidence-Driven
Faculty Role • Performance consulting
Executive Leadership
Culture and Productivity • Performance reporting / analytics
Value from IT Investment
Individual Productivity Culture of “Satisficing”
The Productivity Question
High-Performing Digital Utility • Applications
EPS
Satisfaction vs. Costs • IT mgmt. & leadership
Profiles in Productivity
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16. Title Slide
Education vs. Catastrophe Value from IT Investment
Policy Perspectives
Unit Cost Matters for Publics!
ROI = Performance + Productivity
Unit Cost Matters for Privates!
Economic Governance Issues
ELC Learning Accountability Program Accountability
Born to Learn!
Forces of Change
IT-Enabled Strategies
Common Core Redesign
Core Redesign Models Stabilize/ReduceAccountability Costs
Expense Per-credential
Core Redesign Results Increase Credentialing Productivity
Faculty Role
Maintain Affordability of Access Success
Affordability of Student
Culture and Productivity
Value from IT Investment
The Productivity Question
EPS
Capacity for Access Convenience of Access
Profiles in Productivity
ellucian

17. Title Slide
Education vs. Catastrophe
Policy Perspectives
Unit Cost Matters for Publics!
Unit Cost Matters for Privates! Is Yours a Culture of Productivity?
Economic Governance Issues
ELC
A High Productivity Institution?
Born to Learn!
Forces of Change
IT-Enabled Strategies
Common Core Redesign
Core Redesign Models Systemic Credentialing Productivity?
Core Redesign Results
Faculty Role Random Acts of Productivity?
Culture and Productivity
Value from IT Investment
Progress requires
The Productivity Question
• order where there is change &
EPS • change where there is order.
Profiles in Productivity
… Alfred North Whitehead
ellucian

18. Title Slide
Education vs. Catastrophe Educational Positioning System
Policy Perspectives
Unit Cost Matters for Publics! GPS-like frictions for credentialing • IT the credentianling market!
•Reduce technology and costs to expandintegration and interoperability
Unit Cost Matters for Privates! (Nobel Laureates Ronald • Trust – security, authenticity,
• Interoperable credentialing marketplace Coase and Elinor Ostrom)metrics
Economic Governance Issues
ELC students Education‟s governments
Born to Learn! families External employers
Forces of Change donors Investors suppliers
IT-Enabled Strategies
Common Core Redesign
Core Redesign Models
Core Redesign Results
ELC  EPS
Faculty Role
Culture and Productivity
Value from IT Investment institutions Education‟s Education open
The Productivity Question evaluators Providers, Leadership Ostrom-like
EPS professions Credentialers Commons collaboration
Profiles in Productivity
ellucian

19. Title Slide
Education vs. Catastrophe Profiles in Productivity
Policy Perspectives
Tennessee Board of Regents Online Degree Program
Unit Cost Matters for Publics!  Over thirty 2- and 4-year institutions partnered to increase the
Unit Cost Matters for Privates! tertiary credential-holding proportion of the state‟s workforce.
Economic Governance Issues
 Enabled working adults to complete previous work
 Increased college-going rate
ELC  Developed universal AA curriculum and many credentialing
Born to Learn! programs – all in online flex format
Forces of Change  Current net new “profitable “enrollments of at least 16,000
 Inter-institution credit- and revenue-sharing in place
IT-Enabled Strategies
 Externally sourced planning, development, and delivery support
Common Core Redesign  Unified single ERP and single LMS several years ago
Core Redesign Models
Antioch University Ph.D. in Leadership and Change
Core Redesign Results
• Course-less program
Faculty Role • Quarterly “residencies” of a few days around the nation
Culture and Productivity • Online high-touch individualized mentoring continuously
Value from IT Investment
• External mentors for quality assurance and applied learning
The Productivity Question
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EPS
Profiles in Productivity
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20. Title Slide
Education vs. Catastrophe Mixing and Matching
Policy Perspectives
Unit Cost Matters for Publics!
Unit Cost Matters for Privates! Flex Program Strategy Course Redesign Strategy
Economic Governance Issues
Redesign programs/services Redesign large courses for
ELC for flexibility. improved learning and costs.
Born to Learn! – Maximize “high tech,” both – Focus on the course, not its
Forces of Change academic & administrative. course sections.
IT-Enabled Strategies • More self-service – time shifted – Emphasize active learning &
(asynchronous) learning & mastery feed-back testing.
Common Core Redesign
other services
Core Redesign Models • Less contact-hour instruction &
– Use common tests.
Core Redesign Results other scheduled services – Document learning differences
Faculty Role – Individualize “high touch” via assessment.
Culture and Productivity expert help to retain and – Realign faculty tasks without
graduate students. increasing faculty labor to:
Value from IT Investment
– Increase classroom & office • Offload some functions to
The Productivity Question software & assistants.
capacity of the existing plant.
EPS • Optimize faculty expertise &
– Reduce dependency on the interventions with students.
Profiles in Productivity classroom & semester models.
• Increase student/instructor ratio
ellucian • Reduce per-student costs.