This presents part three of the Action Plan developed at the IAU Workshop on higher education for EFA, held in New Delhi, India on 20-21 February 2014. It deals with how to better engage community services offered by Indian universities to achieve EFA.

1. ACTION PLAN
COMMUNITY SERVICES IN HIGHER
EDUCATION

2. OPPORTUNITIES FOR ORGANISING
COMMUNITY SERVICES AT HEI
 STUDENTS
 Sensitivity and skills of students
 Varying curricular demands
 Motivation and commitment
 STRUCTURE
 Inter-linkages and commitments
 Curricular thrust
 Models of engagement
 Voice of client groups

3. COMPONENTS OF ACTION
PLAN
 PORTAL
 RESOURCE CENTRE
 INCLUDING COMMUNITY SERVICES IN
CURRICULUM
 BETTER VISIBILITY OF HEI’S INVOLVEMENT IN
SOCIETY

4. PORTAL
 A mechanism to engage different stakeholders
including students, teachers, educational institutes,
CBOs.
 To have the best possible combination for the student
 The needs of the community are valued.
 Generating awareness about CBOs’ work.
 Purpose of Portal to create awareness and improve
access to community services.

5. ESSENTIAL DIMENSIONS OF
COMMUNITY SERVICE
NEED
INTERVENTION
EVALUATIO
N

6. RESOURCE CENTRE IN COMMUNITY
SERVICES
 Capacity building of all stakeholders
 Basic orientation of students and teachers towards
community services
 Sensitizing them towards the community
 Convergence and exchange within disciplines to
centralize the process
 Evaluation and feedback both at departmental level
and central level.

7. INCLUDING COMMUNITY
SERVICES IN CURRICULUM
 Make it mandatory for departments of different higher
education institutes to include EFA initiatives in their
curriculum.
 Mentoring and sensitization at department level.
 Forming a link between the discipline and the EFA
initiatives.

8. BETTER VISIBILITY OF HEI’S
INVOLVEMENT IN SOCIETY
 Acknowledging, awarding and appreciating the efforts
of both students and teachers.
 Different forms of media can be used.

9.  Reflection on one’s efforts and involvement also
essential for personal growth and contribution towards
the community.
 Bidirectional process- Students are learning and
community is benefitting.