1. Howard M Levine  1335 Harvard Rd  Berkley, MI 48072  734-216-1100
Sr. Network Engineer
Summary and Achievements:
• Telecommunications and IP networking professional with management experience.
• Thrive in a fast paced, challenging business environment
• Enjoy working with a diverse customer base
• Core strengths include excellent troubleshooting and communication skills
• Possess a wide variety of expertise in IP telephony, IP networking, programming, operating
systems, and carrier class telephony engineering.
• Experienced in telemedicine systems and videoconferencing design and engineering
Education:
University of Michigan, Ann Arbor, MI, Bachelor of Arts in Computer Science and Film/Video Production
Professional Experience:
Arbor Networks February 2014 to May 2015
Quality Assurance Engineer Ann Arbor, MI
Reproduced, tested, and validated bugs in current software release versions. Verified tests met defined
goals and documented test outcomes. Interacted with software developers, other QA engineers,
product managers, software architects, and tested new products. Utilized automation tools and
regression tests to identify and troubleshoot software bugs, and collaborated on development efforts.
Comerica Bank July 2013 to February 2014
Voice Engineer (Contract) Auburn Hills, MI
Worked with Comerica engineers and vendors on a project to replace existing call center IVR system and
integrate with existing Cisco UCCE environment. Responsibilities included design discover and validation,
evaluation of potential vendor solutions, voice recording discovery and design, UAT testing and
validation, station reviews, training setup, and migration support.
Logicalis September 2012 to July 2013
Voice Engineer (Contract) Farmington Hills, MI
Responsible for system administration and upkeep of the cloud voice systems, including carrier voice
over IP gateways, and Linux based IP telephony PBX servers, which services several thousand users for
large enterprise customers.

2. Netarx (Acquired by Logicalis) June 2011 to August 2012
Manager of Cloud Voice and Carrier Service Farmington Hills, MI
Responsible for overall operations of the cloud voice practice, including carrier voice over IP telephony
systems, which services several thousand users for large enterprise customers
• Designed and implemented voice over IP systems, session border controllers, call control,
delivery, and accounting for a Cisco Systems hosted unified communications environment.
• Responsible for interfacing between sales, engineering, service delivery, and customer
support groups.
• Authored, designed and implemented call routing/control mechanisms, such as real time
notification and call monitoring for emergency 911 calls.
• Implemented caller ID name delivery strategy and system.
• Devised least cost call routing for interfacing with multiple voice carriers.
• Designed, implemented and managed open source Linux based servers for VOIP call routing,
database services, and call accounting, 911 monitoring, and least cost routing services.
• Responsible for end-to-end assurance of customers’ telephone service for several thousand
users across multiple locations.
Telnet Worldwide April 2010 –June 2011
Senior Product Engineer Troy, MI
Designed, installed, tested, and maintained innovative solutions to the customers’ need for integrated
voice and data services. Lead in the development of innovative technologies to enhance information
resources and services, and provided technical direction and leadership. Provided major influence on
the direction of information technology and telecommunications systems implemented by the
organization.
• Configured, installed, maintained and provisioned a variety of telecommunications
equipment and software.
• Investigated and resolved various service/systems problems and interfaced with customer
support.
• Reviewed program quality performance to provide analysis and obtain corrective actions
where necessary.
• Lead multi-functional teams in support of product development including systems design
and architecture, and network optimization.
• Participated in the review of customer or contractual documentation (including proposals)
to identify and ensure fulfillment of requirements
• Participated in the design, prototype, engineering and deployment of new products and
services, including implementation of Broadsoft BroadWorks IP PBX platform and
integration with Leonid System Loki provisioning system.
• Provided technical and advisory support to the prototype area to ensure the development
of products.

3. • Supported a wide range of network infrastructure and customer services.
Digital Realm March 1999 – April 2010
Vice President and Director of Operations Ann Arbor, MI
Managed the day-to-day operations of this regional broadband voice and data service provider.
Responsible for managing business processes, accounts receivable, collections, and accounts payable.
Responsible for the day-to-day operations of this company.
• Designed and implemented advanced voice and data networks.
• Responsible for billing, collections, and basic finance operations.
• Supported marketing and sales efforts
• Administered OSS/ provisioning systems.
• Partner and champion with suppliers to drive continuous improvement
• Investigate the root cause of trouble tickets
• Insure prompt resolution of customer problems and concerns
University of Michigan Health System May 1998 to March 2000
Network Engineer Ann Arbor, MI
Supported the faculty and staff of the University of Michigan with telemedicine related activities,
including assembly and operation of Human Patient Simulators.
• Produced live and pre-recorded web broadcasts of lectures.
• Provided support for bi-directional broadcast quality video conferencing over IP and ATM
networks.
• Managed the underlying campus ATM network over which the service was delivered.
• Designed a system for remote control of Human Patient Simulators, including matrix
audio/video switcher, and remote video camera pan/tilt/zoom control.
.
Technical Skills:
• Unix/Linux system administration, virtualization (VMware), Cloud Storage (EMC)
• Microsoft Windows Server, Microsoft Office, Microsoft SQL Server, Microsoft Exchange
Server, Microsoft Lync
• Audiocodes, Cisco, Adtran media gateways/gatekeepers
• mysql, PostgreSQL, Oracle
• Asterisk, Freeswitch, BroadWorks, Cisco networking (voice and route/switch), Cisco Unified
Communications, Cisco Unified Contact Center Enterprise, Cisco ASA Firewall
• PHP, C/C++, IP Network design/maintenance/troubleshooting
• Text to Speech, ASR Speech Recognition, IVR design, VXML scripting, MRCP
• Call center design/implementation, telephony network design, SS7, T1, ISDN, E911 mobility,
XML, HTML, ATM, Frame Relay, xDSL, SIP, H.323, IMS networking

4. • Acme Packet SBC, OpenSER/OpenSIPs
• Network monitoring, reporting and analysis tools: Solarwinds, Wireshark, ngrep