This course will help you to update and extend your knowledge in the basics of HR Management and HR Development

1. Certificate In
HR Skills I & II
A comprehensive guide to update and extend your knowledge in the basics
of HR Management and HR Development
Book and pay NOW and
bring your colleague for FREE
on the February course
see back page for details*
Dusit Thani Hotel, Dubai, UAE | Venue TBC, Doha, Qatar
Certificate In HR Skills I
Certificate In HR Skills II
16 – 20 February 2014 • Dusit Thani Hotel, Dubai, UAE*
14 – 18 September 2014 • Venue TBC, Doha, Qatar
12 – 16 October 2014 • Dusit Thani Hotel, Dubai, UAE
23 – 27 February 2014 • Dusit Thani Hotel, Dubai, UAE*
21 – 25 September 2014 • Venue TBC, Doha, Qatar
19 – 23 October 2014 • Dusit Thani Hotel, Dubai, UAE
Top 5 Business Benefits
1. Establish a thorough understanding of Human Resource Management (HRM) and its impact on
your organisation
2. Learn how to develop and adopt effective policies and procedures into your organisation
3. Discover the importance of training and development and its impact on your organisation’s
bottom line
4. Examine performance management and its links with improving organisational performance
5. Participate in practical exercises to apply your learning
To register Call Howard Fernandes at 00971 4 4072657 or Email him at howard.fernandes@iirme.com
www.iirme.com/hrskills
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2. Meet Your Expert Course Leader
The George Washington University School of Business, IIR Middle
East’s Academic Partner, is dedicated to excellence: in its teaching
and research about management, in the public and private sectors,
within the United States and internationally.
The school has a 75 year history of preparing men and women
for leadership in both the public and private sectors. Known
internationally for its dedication to academic excellence, the school
draws students from all parts of the United States and around the
world.
Beyond first class teaching and scholarship, the school’s faculty
offers practical experience in the issues and challenges confronting
business and government. Its research centres link faculty and
students with US and international business and government
organisations. Recent distance learning initiatives have expanded
the school’s global reach.
Course Requirements And Certificates
Delegates must meet two criteria to be eligible for an IIRME/GW
Certificate of Completion for a course:
1. Satisfactory attendance – delegates must attend all sessions of
the course. Delegates who miss more than 2 hours of the course
sessions will not be eligible to sit the course exam
2. Successful completion of the course assessment
Charles Wilson is enjoying a successful international
HR career. He has extensive experience in the Gulf
region. Charles has watched the area develop and
has played a leading role in national development
schemes in Oman, the UAE and Kuwait. His major
professional interests in the Gulf region lie in the areas of
development of Nationals, management education and crosscultural management. His current research is centred on ER in
the Gulf Region and international HRD, with an emphasis on
leadership.
Charles lives on the Isle of Man in the British Isles from where he
operates his company, “The Consultancy”. His work with IIR in the
Gulf Region began 18 years ago. He has led many courses and
presented and chaired conferences throughout the region.
Charles is a graduate of the Royal Military Academy Sandhurst. He
is a Senior Visiting Fellow at the University Campus Suffolk (UK), a
Companion at the Institute of Administrative Management and
Development, a Chartered Fellow of the Chartered Institute of
Personnel and Development. Charles is also a Director and Trustee
Council for Administration (UK) and Commissioner Isle of Man
Government Service.
Programme Overview
The programme will move in a supportive learning atmosphere
by looking at HR needs in various organisations as well as how
to audit and evaluate HR, with an additional focus on strategic
issues. You will examine the most up-to-date HR concepts
which will help you to improve your performance, at the same
time enabling you to offer advice to managers regarding HR
operations.
There will be time to examine leading edge thinking in HR across
a multitude of key topic fields:
• Putting HR into context in modern organisations
• The evolving role of HR as a ‘business partner’
• Changes to work attitudes and the psychological contract
• Human capital management
Delegates who do not meet these criteria will receive an IIRME
Certificate of Attendance. If delegates have not attended all
sessions, the Certificate will clearly state the number of hours
attended.
• Integrated performance management
• The “Talent War” in recruitment
• Policies and procedures
• Training and development
• Performance management
Course Assessment
Knowledge confirmation and personal assessment to include:
• Team tasks and discussion
• Team presentation
• Individual written exercises
• Individual knowledge demonstration
• Pay and reward
The programme will progress in steady steps, covering the
technical areas of HR as well as some personal management and
supervisory training. You will leave this course fully equipped to
excel in your role as a 21st century HR practitioner.
Programme Methodology
This programme will be highly interactive, with a mix of theory
and practical sessions. You will have the opportunity to share your
experience, learn from others through group discussions and you will
develop your skills through a series of individual and group exercises.
Who Should Attend?
This programme has been specifically designed to provide a
background in Human Resource Management (HRM) for newly
appointed HR practitioners from all industries, as well as those
wishing to extend and update their knowledge in the basics of
HRM and Human Resource Development (HRD).
To register+971 Howard Fernandes at 00971 2438 E: register@iirme.com
T: Call 4 335 2437 F: +971 4 335 4 4072657 or Email him at howard.fernandes@iirme.com
W: www.iirme.com/hrskills

3. Certificate In HR Skills I & II
Course Timings: Registration will be at 08.00 on the first day of each course. Course will begin at 08.30 each day and conclude at
14.30 with lunch. There will be breaks for refreshments at approximately 10.30 and 12.30 each day.
Workshop
Certificate In HR Skills I
How to define competency and fit competencies to performance
16 – 20 February 2014 • Dusit Thani Hotel, Dubai, UAE*
14 – 18 September 2014 • Venue TBC, Doha, Qatar
12 – 16 October 2014 • Dusit Thani Hotel, Dubai, UAE
management
Human Resource Audit
Certificate In HR Skills I
•
Defining the function and operation of your organisation
•
Staffing to fit organisational needs
Course Outline
•
The direction of HR now and in the future
•
How to focus on and answer the HR needs of your organisation
Human Resources In Context
•
What is Human Resource Management (HRM)? – defining your role
Workshop
•
Types of organisation - public, private and third sectors
• What are the major considerations for HR in your organisation?
•
Organisational design
-
To meet your daily needs
•
Determining culture and priorities and their effect on HR operations
-
To meet your future needs
•
Organisational architecture
-
To prepare working HR plans
•
Introduction to HR in the value chain – Michael Porter
-
To set good foundations for HR in your organisation
Workshop
Recruitment
What is your culture? How corporate culture impacts on HR business
•
Using job descriptions and person specification
trends and HR
•
Advertising jobs
•
Controlling the recruitment function
Defining The HR Role Today
•
Value of psychometric evaluation
•
•
Recording recruitment Management Information (MI)
•
Focused interviews to apply competencies
•
Self-help or agencies/consultants?
Processes of HR and how they work
Workshop
-
What is expected from HR?
-
Determining Quality of Working Life (QWL)
Workshop
-
Responding to triggers for change in organisations
Exercise “improve”
Workshop
Becoming An Employer of Choice (EoC)
‘The Management Challenge’ – Preparing a response to a paper written
•
Recognising and managing Intellectual Capital (IC)
by Charles Wilson
Workshop
Leadership In HR
•
How to make best use of your IC
Introduction to action centred leadership – John Adair
HR Problem Solving
Motivation
•
Applying role maps
•
Practical motivation – what HR does to motivate staff
•
Problem solving techniques
•
Theories of MacGregor and Maslow and their application to HR
Workshop
Workshop
HR problem solving using:
-
Analysis of three practical case examples
-
-
Self analysis in MacGregor’s ‘X/Y’ categories
SWOT – This exercise adds your contribution to IIR’s current
research on HR in the Gulf region
-
Competencies
•
Introduction to competency determination
Ishikawa diagrams
Competency as a system of measuring performance
•
Force field analysis
Reward – Compensation And Benefits
•
•
F: +971 4 335 2438
Financial and non-financial benefits
•
T: +971 4 335 2437
Introduction to reward structures
Performance Related Pay (PRP)
E: register@iirme.com
W: www.iirme.com/hrskills

4. Certificate In HR Skills I & II
•
HR duties in compensation and benefits
•
•
Reward as a motivator
Workshop
Best practice in reward strategy
Recognising And Delivering To The Internal Customer
Workshop
How to provide PERFECT service to the internal HR customer
Professional – Efficient – Reliable – Focused – Expert – Caring –
Trustworthy
•
Moving HR Into The 21st Century
Models – Burke-Litwin, Devanna, Boydell, Wilson
Workshop
The way ahead
-
Determining a shape for HR in C21
-
Convincing others of the critical role of HR in C21 management
Certificate In HR Skills II
23 – 27 February 2014 • Dusit Thani Hotel, Dubai, UAE*
21 – 25 September 2014 • Venue TBC, Doha, Qatar
19 – 23 October 2014 • Dusit Thani Hotel, Dubai, UAE
Certificate In HR Skills II
Course Outline
Policies And Procedures
•
The approach to policies
•
Review of current practices and regional and international
occurrences
•
Policy shaping
•
Cycle of policy revision
– When to revise
– When to re-write
•
Why policies change
– Compulsory/legal changes
– Changes in acceptable best practice
– Changes to internal standards
•
Policy changes and their effect in the workplace
– Managing policy change
– Who to involve
– How and when to involve line managers
– Consulting line managers – ideas and examples of what to do
– Key questions to ask line managers – examples of approach
letters to line managers
•
Changing the mindset from bureaucracy to customer care
•
How to layout a policy document
•
Contents and suggestions for a basic policy document
T: +971 4 335 2437
F: +971 4 335 2438
Sensitive topics – assistance and advice concerning your approach
to issues, including;
– Localisation
– Expatriates
– Discipline and grievance
– Dismissal
– Re-employment
– Employing family members
– Appraisals and performance management
– Training and development
– Confidentiality
– Computer use/access
– Personal loans
Discussions surrounding the ‘new’ issues in HR policy – diversity
– age – equal opportunity – Corporate Social Responsibility (CSR) –
work/life balance – ethics and values
Workshop
‘Exercise – tread carefully’
You will choose an area of sensitivity, relevant to your own
organisation and in a secure and confidential environment discuss
potential solutions and possible outcomes
‘Exercise – Flow’
You will look at the flow of HR policy from the consultation phase to
implementation
• Preparing a staff handbook
• Differences between policy manuals and staff handbooks
• Useful media for staff handbooks
Case Study
Recruitment And Retention
• Examination of recent research to address
• Current initiatives
• Recruitment difficulties
• Aids to improved recruitment
• Retention
• Why staff leave
• The flow of
– Recruitment
– Retention
– Succession planning
– Learning and development
Succession Planning
• Fitting together
– Ability
– Ambition
– Commitment
• Creating a Succession Plan
Training And Development
• Why, what and who do we need to train?
• Training at three levels
– Organisation
– Job
– Individual
• Applying competency methods to training
• Recognising Key Result Areas (KRAs)
E: register@iirme.com
W: www.iirme.com/hrskills

5. Certificate In HR Skills I & II
•
•
•
•
•
•
•
•
•
•
Identifying Key Performance Indicators (KPIs)
Training Needs Analysis (TNA)
– How to conduct TNA
– How to include line managers
– Useful questions to ask
Training and its impact on the bottom-line
Using assessment centres for HRD
– What is involved?
– Linking tests to competency
– Competencies sought in assessors
– Overcoming obstacles to assessment/development centres
Management training at three levels
– M1 Supervisory
– M2 Middle Managers
– M3 Senior Managers
Coaching and Mentoring (C&M)
– Establishing C&M
– Advantages to individuals
– Advantages to organisations
Spending on training
E-learning
Choosing high quality training providers – getting value for money
In-house and external training – analysing the advantages and the
disadvantages
Performance Management
• Performance Management (PM) in context
• Improving the Quality of Working Life (QWL)
• Who does what in PM
• Appraisal as a form of PM
• Linking PM with reward
• Setting objectives and working to standards
• What do we measure?
• Are we measuring the right things?
• PM – strategy and how the individual fits in
Case Study – The Empowering Performance Appraisal – Getting
It Right
Using e-learning methods you will analyse two studies illustrating how
to appraise and be appraised. At the end of the session you will have:
• Examined and learned from best practices
• Critically evaluated the tools and techniques used as possible
training aids in your organisation
Pay And Reward
• Financial and non-financial reward
• Culture of reward management in organisations
• HR’s role in reward management
• Reward and its impact on the bottom-line
• Loans
• End Of Service Benefits (EOSB)
• Total reward strategy
– Constituent parts of total reward
– Base pay
– Variable pay
– Equity sharing
– Benefits
– Recognition
– QWL and its relationship with reward strategy
– People centred reward
T: +971 4 335 2437
F: +971 4 335 2438
What Delegates Said About Our Recent
Certificate In HR Skills I & II Programmes
“Fantastic course, fantastic leader.”
Aisha Ghanem Nasser Al Attiya, Assistant Business Analyst,
Qatar General Electricity And Water Corporation, Qatar
“Charles was an amazing trainer and
had a lot of experience in HR.”
Samira Mahmoud Al Kamali, Human Resources,
Mafraq Hospital, UAE
Would you like to run this
course in-house?
The in-house training division
of IIR Middle East
Tel: +971 4 407 2624 • Email: CTS@iirme.com
www.iirme.com/cts
E: register@iirme.com
W: www.iirme.com/hrskills

6. Certificate In HR Skills I
Certificate In HR Skills II
16 – 20 February 2014 • Dusit Thani Hotel, Dubai, UAE*
14 – 18 September 2014 • Venue TBC, Doha, Qatar
12 – 16 October 2014 • Dusit Thani Hotel, Dubai, UAE
23 – 27 February 2014 • Dusit Thani Hotel, Dubai, UAE*
21 – 25 September 2014 • Venue TBC, Doha, Qatar
19 – 23 October 2014 • Dusit Thani Hotel, Dubai, UAE
To register Call Howard Fernandes at
FIVE WAYS TO REGISTER
00971 4 4072657 or Email him at
IIR Holdings Ltd.
+971 4 335 2437
howard.fernandes@iirme.com
P.O Box 9428
Dubai, UAE
+971 4 335 2438
register@iirme.com
www.iirme.com/hrskills
DISCOUNTS AVAILABLE
FOR 2 OR MORE PEOPLE
CALL – +971 4 335 2483
E-MAIL – a.watts@iirme.com
Event
Dates
WEB BC5254/BC5255/BC5256/BC5257/BC5258/BC5259
Course Fee Before
Final Fee
1 December 2013
22 December 2013
US$ 4,150
US$ 4,650
US$ 4,950
29 June 2014
20 July 2014
US$ 4,150
US$ 4,650
US$ 4,950
❐ BC5258
12 – 16 October 2014
27 July 2014
17 August 2014
US$ 4,150
US$ 4,650
US$ 4,950
❐ BC5255
23 – 27 February 2014*
8 December 2013
29 December 2013
US$ 4,150
US$ 4,650
US$ 4,950
6 July 2014
27 July 2014
US$ 4,150
US$ 4,650
US$ 4,950
3 August 2014
24 August 2014
US$ 4,150
US$ 4,650
US$ 4,950
❐ BC5254
16 – 20 February 2014*
Certificate
In HR Skills I
Certificate
In HR Skills II
❐ BC5256
14 – 18 September 2014
❐ BC5257
21 – 25 September 2014
❐ BC5259
19 – 23 October 2014
Combination Discount: Book for both courses and save US$ 1000
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete
the course assessment will receive an IIRME/GW Certificate of Completion.
*Book and pay NOW and bring your colleague for FREE on this course. Only applicable for February 2014 course.
DELEGATE DETAILS
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No. of employees on your site:
1000+
500-999
250-499
50-249
0-49
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YES, I would like to receive information about future events
& services via e-mail .................................................................
To assist us with future correspondence, please supply the following details:
WOULD YOU LIKE TO RUN THIS COURSE IN HOUSE?
All registrations are subject to our terms and conditions which
are available at www.iirme.com/terms. Please read them as
they include important information. By submitting your
registration you agree to be bound by the terms and
conditions in full.
Payments
A confirmation letter and invoice will be sent upon receipt of your
registration. Please note that full payment must be received prior
to the event. Only those delegates whose fees have been paid
in full will be admitted to the event. You can pay by company
cheques or bankers draft in Dirhams or US$. Please note that all
US$ cheques and drafts should be drawn on a New York bank
and an extra amount of US$ 6 per payment should be added
to cover bank clearing charges. In any event payment must be
received not later than 48 hours before the Event. Entry to the
Event may be refused if payment in full is not received.
Credit card payment
If you would like to pay by credit card, please tick here and a
member of our team will contact you to take the details
Cancellation
If you are unable to attend, a substitute delegate will be
welcome in your place. Registrations cancelled more than 7 days
before the Event are subject to a $200 administration charge.
Registration fees for registrations cancelled 7 days or less before
the Event must be paid in full. Substitutions are welcome at any
time.
Avoid Visa Delays - Book Now
Delegates requiring visas should contact the hotel they wish to
stay at directly, as soon as possible.
Visas for non-GCC nationals may take several weeks to process.
All registrations are subject to acceptance by IIR which will be
confirmed to you in writing.
Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter
the venue and/or speakers.
Event Venue:
Department: ........................................................... Mobile: .......................................... Email: .......................................................................
Training Manager: .............................................................................................................................................................................................
Department: ........................................................... Mobile: .......................................... Email: ......................................................................
Booking Contact: ..............................................................................................................................................................................................
Department: ........................................................... Mobile: .......................................... Email: ......................................................................
Dusit Thani Hotel, Dubai, UAE
Tel: +971 4 343 3333
Accommodation Details
We highly recommend you secure your room reservation at the
earliest to avoid last minute inconvenience. You can contact
the IIR Hospitality Desk for assistance on:
Tel: +971 4 407 2693
Fax: +971 4 407 2517
Email: hospitality@iirme.com
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JI/DC BU33 Personnel And Human Resource
Management
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Name of the Department Head: .....................................................................................................................................................................