Ne learning support intellectual wrap up-11-28-16
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Northeast Learning Support 11-28-2016
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Ne learning support intellectual wrap up-11-28-16
- 1. LEARNING SUPPORT presented by Dr. Margaret Ford Fisher President, HCC - Northeast
- 2. Learning Support Committee Intellectual Component Fall 2016 Snapshot Amanda Vork Director, Instructional Support
- 3. Components • Restructure • Learning Centers • CRLA Certification – Selecting, Training, and Evaluating • Marketing & Branding • Data Tracking
- 4. Instructional Support L.S.C. Recommendation Fall 2015 Director, Instructional Support Associate Director, Learning Support (North) Manager, Learning Support Lab Aide/s, Academic Coaches, Tutors Manager, Learning Support Lab Aide/s, Academic Coaches, Tutors Associate Director, Learning Support (South) Manager, Learning Support Lab Aide/s, Academic Coaches, Tutors Manager, Learning Support Lab Aide/s, Academic Coaches, Tutors Associate Director, Learning Support (Central) Manager, Learning Support Lab Aide/s, Academic Coaches, Tutors Manager, Learning Support Lab Aide/s, Academic Coaches, Tutors Associate Director, Learning Support (Online) Manager, Learning Support Tutors
- 5. Current Progress Fall 2016 Director, Instructional Support Manager, Learning Centers (North) NW Learning Centers Lab Aide/s, Academic Coaches, Tutors NE Learning Centers Lab Aide/s, Academic Coaches, Tutors In Process Manager, Learning Centers (South) SW Learning Centers Lab Aide/s, Academic Coaches, Tutors SE Learning Centers Lab Aide/s, Academic Coaches, Tutors Needed Manager, Learning Center (Central) Central Learning Center Lab Aide/s, Academic Coaches, Tutors
- 6. Learning Center Services • Tutoring • Supplemental Instruction • Peer Mentoring • Academic Coaching • Independent Study • Group Study • Computer, Printing, & Text Book Resources
- 7. Learning Centers Recommended Fall 2016 • Pull all tutoring under one roof – Emporium Model • Consistent Hours of Operation • Appropriate Space Where we are at Fall 2017 • Complete: Central & SE “permanent space” – SW, NE, and ½ NW “temporary space” • Mon-Wed: 8a-8p, Thurs: 8a- 7p, Fri: 8a-4p & Sat:9a-3p • Apart from Central & SE, we need to be part of new construction plans for appropriate “permanent” space
- 8. Space Recommendations Spring 16 - Temporary Space • Keep Central, Northeast, and Spring Branch Tutoring Space “as is” • Repurposing Open labs: • NW - Space to consider: • Alief/Hayes (B202) & Katy (150J & 321) • SW - Space to consider: • Stafford (E107) & West Loop (150) • SE – Space to consider: (210.1+210.2)
- 10. Stafford: Before & After
- 11. Southeast
- 12. Southeast Direction Spring 2017
- 15. SELECT, TRAIN, & EVALUATE Goal: CRLA Certified Program
- 16. HCC Tutor Selection Requirements • Tutor I – 12-credit hours through an Associates or 60+ – “A” in the course they are tutoring in – Assessment – Letter of recommendation from Faculty, Chair and/or Dean • Tutor II – Associates or 60+ through a Bachelors – “A” in the course they are tutoring in – Assessment – Letter of recommendation from Faculty, Chair and/or Dean • Tutor III Bachelors through a Masters/Doctorate – Passing our credentialing standards
- 17. Training Development • Partnering with ELOD • Combination of modules & modalities – Skill-Soft Courses (Online) – Compliance (Online) – CRLA Specific Topics • Instructor Led • Video Series – Tutor Lingo
- 18. Training – CRLA Topics June 2016 Rolled out • Tutor Lingo – Video Series – Developing Critical Thinking Skills – The Nature of Helping Relationships – The Role of the Tutor – Tutee Study Skills: Note-Taking, Reading & Testing Strategies – Tutoring Students From Diverse Backgrounds
- 19. Tutor Retreat Training Agenda Held 9/17/2016 Instructor Led Training - CRLA Topics Ice breaker & Introductions Mandy Vork 9-9:40a Department Direction Dr. Betty Fortune 9:45-10a Tutor Roles & Responsibilities - CRLA Mandy Vork 10-10:40a Welcome Address Dr. Kimberly Beatty 10:40-10:50a Assertiveness & Handling Difficult People - CRLA Dr. Latonya Jones 11-11:30a Generational Diversity - CRLA Brendi Schramm 11:45-12:30p Working Lunch (Updates) Mandy Vork 12:30-1p Academic Integrity Deborah Hardwick 1-1:30p Student Code of Conduct Dean Jason Wilson 1:30-2p Techniques for Beginning & Ending a Tutoring Session - CRLA Israel Garza 2-2:30p Active Listening & Paraphrasing - CRLA Jeff Lindemann 2:30-3:15p Basic Tutoring Guidelines (do’s and don’ts) - CRLA Mandy Vork 3:20-3:30p Communication Skills - CRLA Destry Dokes 3:30p-4:00p Survey & Thank you for SAVING our Students Lives!!! Mandy Vork 4:00-4:15p
- 20. Tutor Retreat Fall 2016 1st EVER district-wide formal Training for our Tutors
- 21. Tutor Retreat Fall 2016
- 22. Retreat Survey Results • 80 out of 120 responded – The goals of the training were identified • 4.6 out of 5 weighted average – The topics covered were relevant • 4.45 out of 5 weighted average – The training experience will be useful in my work • 4.42 out of 5 weighted average – Overall rating of the retreat • 4.41 out of 5 weighted average
- 23. Tutor Evaluations • We are in the process of developing a formal and informal evaluation process. • We will need more managers in place to execute the plan accordingly as these evaluations occur on a regular basis. – We have anywhere from 150 to 230 Tutors from the Spring 2016, Summer 2016 and Fall 2016 semesters – Currently we have 1 Manager and 1 Director • Will need 1 Manager at each Learning Center • The results of the evaluation process will be made known to the tutors.
- 24. Marketing & Branding • Presence in faculty meetings, convocations, leadership meetings, student resource fairs, departmental meetings, Deans and Director Meetings, class visits, and new student orientations • Marketing – “Go-to Box” • Fliers, HCC App, publish schedules • www.hccs.edu/findatutor • Create an icon to the HCC App. • Links into the tutoring schedules • Revamped the Tutoring Website • Better visibility & simplicity for ALL Tutoring info. in one place • www.hccs.edu/tutoring
- 25. Sample Flier
- 26. Sample Slick
- 27. Technology Data Tracking Accutrack is in place and used across the board Students' visits including the number of visits & contact hours Usage of tutoring services Tutors’ work hours Collecting feedback from students on the quality of services provided and tutor ratings Analyzing traffic to report on usage patters Assessing the tutoring centers’ effectiveness Reporting to assist in making administrative decisions Integrating with PeopleSoft through data imports/exports
- 29. Future Direction Recommendations • Build large comprehensive Learning Emporia at each major location – Central, Northwest, Southeast, Southwest, & Northeast • Build smaller comprehensive tutoring centers at each remaining location – all sites should have support • Ensure we have the proper infrastructure in place – Add Full Time Tutor Positions – Consider Full-Time Learning Associates – 12 Learning Center Managers – Regional Associate Director or Director to oversee each region – The Director, Instructional Support would either stay a Director or move to an Executive Director or Dean, • Continue application for CRLA Certification • Develop an evaluation program for the tutors
- 30. Future Direction Recommendations • Conduct Program Assessments Student surveys Data analysis, trends, scheduling, and reporting Coordination with the VC of Innovation & the Success and Completion Department to prepare data analytics
- 32. LEARNING SUPPORT presented by Dr. Margaret Ford Fisher President, HCC - Northeast
Hinweis der Redaktion
- Enter speaking notes here.
- We are transitioning and the Current Recommendation remains the goal for the structure of the department. The Associate Director, Learning Support for Online stayed under the Distance Education Department under the oversight of
- Director, Instructional Support – Amanda Vork hired January 2016 Manager, Learning Center (North) – Patrick Teoh hired August 2016 Manager, Learning Center (South) – Position closed November 2016 and is currently in Process Manager, Learning Center (Central) – Position is still needed, budget needed The goal is to have a Manager at each of the 12 Learning Centers eventually and a Regional Associate Director or Director to oversee each region. The Director, Instructional Support would either stay a Director or move to an Executive Director or Dean, and to have one full-time English and one full-time Math Tutor at each of the 6 Colleges We were able to separate the budget for this department
- The subjects we cover are in alignment with the top 10 high enrollment and low completion rate courses We have also expanded our tutoring services to support the Centers of Excellence
- The recommendations on temporary space was executed exactly as recommended
- This is the model center and permanent space Can not be replicated exactly at every site, so we have modified versions based on the resources, space, electrical and furniture we worked with
- These slides are a few examples of repurposed temporary space
- We will be keeping Southeast in these rooms, but will be reconfiguring the space
- These are the plans for the Spring 2017 implementation in the current Writing Center at SE
- We plan to convert this corridor as the space in B202 will become the Writing Center and all other subjects will be covered in these cubbies
- This is the second half of the corridor Note at NW; we are being told that we will have permanent space built out in the rebuild of Spring Branch and Katy Again these are a few examples – we have been given space at NE Campuses as well
- These are our hiring requirements All new Tutors are Interviewing with the Director, Instructional Support We have anywhere from 150 to 230 Tutors from the Spring 2016, Summer 2016 and Fall 2016 semesters Note: This is the CRLA Requirements: E. TUTOR SELECTION CRITERIA Interview plus written approval of a content and/or skill instructor AND/OR Interview plus endorsement of tutor trainer and/or supervisor PLUS at least one of the following: Grade of "A" or "B" in subject content being tutored Documented experience equivalent to grade of "A" or "B" in subject content being tutored
- We have executed the face-to-face training and the video series We are in-process with working with ELOD on combining all training to one site
- Rolled out Jun 2016 All topics are required to apply for CRLA Certification
- We covered the required topics plus some for the face to face training component and supplemented Tutor Lingo, which is a video training series for other topics
- We had 120 Tutors attend the retreat We also administered a survey to gauge the effectiveness of the training
- We had 11 different websites for tutoring previously and we took them all down and created 1
- Implementation went through mid-fall 2016, so the first full semester of data that we will be able to capture is the Spring of 2017
- Once the student enters their “w” number or scans their “Student ID” this is what the interface looks like and how we are able to capture key data
- Divide to two slides
- Enter speaking notes here.