Gedling Borough Council & TerminalFour - Aiming for the Stars

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The presentation by James Hall (Gedling BC) at the recent Building Perfect Council Website conference on the 14th July 2011

Bildung Technologie Design

Communications Team How Gedling BC are aiming for the stars James Hall,Web Development Officer (GBC)

How We Started Why do we need communications? ,[object Object]

What We Have in Nottinghamshire Why do we need communications? ,[object Object]

Web Managers Group, Customer Service Group, PR Group,[object Object]

Built up contacts of residents focus group,[object Object]

Research & ReviewWhat is @socitm’s BC looking at? Why do we need communications? Information Links elsewhere Currency News value E-mail Transactions Participation Use of A to Z list Use of search engine Navigation Use of location Accessibility Resilience

Putting it into practiceLook & Feel Why do we need communications? ,[object Object]

Listen to visitor views (Internal / External)

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Gedling Borough Council & TerminalFour - Aiming for the Stars

1. Communications Team How Gedling BC are aiming for the stars James Hall,Web Development Officer (GBC)

3. New CMS

4. Full time Web Officer

5. Partnership formed with RBC and NSDC

8. Aim to work together and improve

10. Visit ‘best practice’ sites

11. Full review of all systems

12. Created online website consultation

13.

14. Research & ReviewWhat is @socitm’s BC looking at? Why do we need communications? Information Links elsewhere Currency News value E-mail Transactions Participation Use of A to Z list Use of search engine Navigation Use of location Accessibility Resilience

15.

16. Listen to visitor views (Internal / External)

17. Design one/two option(s)

18.

19. Current / missing subjects

20. Currently have 1700+ pages built in a hidden navigation

21. Down to 700 pages with new navigation

22.

23. New promotions area

24.

25. Web stats, phone call and face to face volumes

26. Evolve – Tasks will change

27.

28. Think from start to end

29.

30. Chrome & Firefox have many plugins to help test

31. Don’t rely on automated testing

32.

33. Build relationships with other LAs

34. View and talk to best practices

35. KISS

36.

37. Thank You For Listening Why do we need communications? James Hall Web Development Officer Gedling Borough Council e : james.hall@gedling.gov.uk p : 0115 901 3666 t : @horlix

Gedling Borough Council & TerminalFour - Aiming for the Stars

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