#Caring4NHSPeople - virtual wellbeing session 14 October 2020

1. Planning for Winter,
preparing our NHS people
Virtual Community Meeting
14th October 4pm
#Caring4NHSpeople
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

2. Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your job role
• What are you doing to prepare NHS
people for Winter?
• Send to “all participants” To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople

3. Our Wellbeing Community:
https://tribe.horizonsnhs.com/
#Caring4NHSpeople
To join the mailing list of people who get
the information about this community:
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople
Staying in touch…
To share what you’ve learnt or what’s inspired
you during these sessions or even suggest
new topics… Get in touch with Zoe!
Zoelord@nhs.net

4. Planning for Winter,
preparing our NHS people
Virtual Community Meeting
14th October 4pm
#Caring4NHSpeople
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

5. Aims of today’s
national health and wellbeing
community event…
• Offer support, ideas, knowledge and wisdom
to those with a role in supporting the health
and wellbeing of our staff
• Share the range of wellbeing support activities
that are available
• Connect with each other and collectively build
our community of those who support the
health and wellbeing of our staff

6. Participation and
Engagement
• 15 community events
• 110,000+ views of the sessions and materials
• 31,000,000+ #Caring4NHSPeople Twitter impressions
• 100,000+ words shared in the chat boxes
• 1,900+ #Caring4NHSPeople newsletter subscribers
• Health and wellbeing community platform - TRIBE

7. • Welcome – Zoe Lord & Elizabeth Nyawade
• Update on the National Support Offer – Steve Lee
• Award winning wellbeing initiative – Raffaela Goodby, Eoin Dore, Mike Blaber
• Reflections & discussion – Em Wilkinson-Brice
• A national network to support our NHS people to thrive in Winter – Jacqueline
Davies
• Call to action & closing remarks - Elizabeth Nyawade & Zoe Lord
#Caring4NHSpeople

8. The team today
Contributors
Zoe
Lord
Facilitators
Elizabeth
Nyawade
Prof Em
Wilkinson-Brice
Steve Lee
Jacqueline
Davies
#Caring4NHSpeople
Raffaela
Goodby
Dr Eoin
Dore
Dr Michael
Blabar
The team today
Chat box facilitators YouTube host
Lynsey OgilvieIan Baines
Social Media
Leigh Kendall
Paul Woodley
Technical host
Karen Dumain Louise Pramas

9. An update on the
National Wellbeing Offer
#Caring4NHSpeople
Steve Lee
Interim Head of Health and
Wellbeing
People Directorate
NHS England and
Improvement

10. 10 |10 |
Access and use of HWB offer
149,383 app downloads
7,918 SilverCloud sign-
ups
8,065 contacts with our
dedicated helplines
310,437 website sessions
277,987 users
2,565 leadership circle
940 common room
1,200 coaching &
mentoring participants
3,027 primary care
coaching sessions
(1,033 further booked)
22,017 website sessions
19,655 users
14,976 webinar views
22m+ Twitter impressions
5,416 Tweets
At 7 October 2020

11. 11 |11 |
• 90% satisfied of very satisfied with HWB support guides, 87%
would definitely or probably put the guides to use
• 95% found the SilverCloud online mental health programmes
helpful
• Unmind user score 3.9/5, 93% Headspace users indicating a
positive experience said it helped them
• 92% of respondents to Shout helpline survey found the call
helpful
• 99% said leadership circles have been beneficial, 90% said
they are helpful in generating insights and 96% of respondents
would recommend
• 98% those having primary care coaching sessions felt listened
to and 85% able to move forward as a result
High level feedback on HWB support
C-19 HWB Programme: Initial evaluation findings

12. 12 |12 |
• The Samaritans helpline has received 5,725 calls. Caller
concerns represent primary and secondary stressors. Support
has been or is being developed to support with the range of
secondary stressors
• The Shout text helpline has undertaken 1,152 conversations
with 1,507 texters. In addition to C19 concerns, texters report a
range of MH issues. We are triangulating data to make sure MH
intervention requirements are met
• The Hospice UK bereavement helpline has received 188 calls
to date. We anticipate the need for this support will continue as
it takes longer for staff to process complex bereavement
responses. The Royal Foundation is providing funding for an
additional year.
Support helplines
C-19 HWB Programme: Initial evaluation findings

13. 13 |13 |
• Access has been made available to Headspace (meditation
and mindfulness) Sleepio (help with sleep), Daylight (help with
anxiety), and Unmind (mental wellbeing) aps since March
2020.
• 149,383 app sign ups represent over 10% of the NHS workforce
• 76% of Headspace and 65% of Sleepio and Daylight users have
identified as those in clinical professions, the majority of
Sleepio and Daylight users are in AfC bands 5-7
• Apps tools and sessions are being used across the four apps
for: general wellbeing support; support with resilience; help
with sleep; and help with stress and anxiety
• Sleepio reports recovery rates of 43-66% and Daylight 38-
76% - there is some regional variation which may be related to
local circumstances
Health and wellbeing apps
C-19 HWB Programme: Initial evaluation findings

14. 14 |14 |
• At the time of my text I was in turmoil with anxiety and feeling like a failure.
I'm normally resilient and are always the person to help colleagues, friends
and family if they are struggling. Admitting that I'm struggling is really hard
but the volunteer texted back that it was ok to feel how I was and was really
positive. Having someone acknowledge how hard working on the frontline
has been made me feel reassured that I wasn't failing at my job or in life
generally. The volunteer also sent links with further help. Thank you so much
for your help on a particular 'wobble day’.
• Really appreciative callers who felt calmer and in a better place through just
talking and sharing their concerns - Samaritans NHS helpline volunteer
• A number of callers in particular have said they they have welcomed the
opportunity to talk. One in particular had used the service quite a lot over a
few weeks and had said how s/he had felt so well supported each time -
Samaritans NHS helpline volunteer
• Definitely positive…it was a great help to know we were there although they
knew they could call Samaritans this was a line for them and they
appreciated the fact that we had thought of them in all of this.” Samaritans
NHS helpline volunteer
Feedback and testimonials
Presentation title

15. 15 |15 |
• We continue to collect and review data on current and new
offers and will respond to need
• Driving work forward across the whole health and wellbeing
agenda, including a pilot on body-worn cameras for ambulance
personnel and our work on civility and respect – all we do on
health and wellbeing is connected
• Additional evaluation activities currently underway include: a
deep dive evaluation by the Academic Health Science
Networks; an evaluation project with Samaritans volunteers;
and data collection directly from users of health and wellbeing
offers providing the opportunity to gather personal reflections
and develop case studies
• We anticipate these activities will provide a greater
understanding of the use, value and impact of HWB
interventions
Next steps
C-19 HWB Programme: Initial evaluation findings

16. Caring for our colleagues,
caring for our patients
Raffaela Goodby – Director of People and Organisation Development
Dr Mike Blaber –Junior Doctor Pastoral Lead
Dr Eoin Dore – Chair of Junior Doctor Forum ST3 Anaesthetics

17. Setting the scene…
 2018 NHS Staff Survey: 36% of
consultants and 39% of doctors-
in-training reported feeling
unwell due to work-related stress
in the previous 12 months.
 47% of doctors considering
leaving the organisation they
work for
 Imo (2017) – Burnout is
contagious (BJPsych Bull)
 Yet, the wellbeing of
healthcare staff is correlated
with:
 quality care
 patient safety
 organisational productivity
 financial performance
 staff retention
 improved health outcomes for
staff themselves

19. JD Wellbeing Strategy SWBH
Culture of
Connection
Enhancing
Awareness
Caring for
Carers
Ordinary
Human
Needs

20. Ordinary
Human Needs
 Sleep
 Breaks
 Nutrition

21. UK Distributor
Christopher Lindholst, Director
cwl@rest.works
Tel. 020 3129 9152
www.rest.works
NHS Discounted Price: £8,995 plus delivery (ex-VAT)
Short Hire and Long Lease options also available
The EnergyPod® by MetroNaps®
The world’s first chair
designed specifically for
short rest in the workplace.
Used in hospitals in the UK,
Ireland, France, the
Netherlands, United States
and Australia.
The EnergyPod® includes:
- Gravity Neutral Contour
- Powered Recline
- Built-in Timer
- Relaxation Music
- Privacy Visor
Requires 1x Power Outlet
Learn more:
www.metronaps.com
For Further Details:
Ask about the “Taking Care of
Care Providers” Trial Program
and
Short Rest Solutions in
Healthcare Settings White Paper

22. Culture of
Connection
 Three squares club
 Wellbeing Wednesdays
 Pizza and Peer support
 Developing themes
 Faculty facilitating Peer Support
 Local Huddles

23. Enhancing Awareness
 Wellbeing Document
 Wellbeing video series
 Signposting tool

24. Caring for Carers
Need
 Pastoral Lead Meet ups
 Liaising with Program
Directors / PSW
 Inductions
 Wellbeing Packs (children of
staff)
 Trust-wide initiatives:
 Parking
 Sanctuary

25. In relation to wellbeing how supportive do you
think SWBH is?
Initial Survey March 2020
(65% report supportive)
Very
Supportive
8%
Supportive
33%
Slightly
Supportive
23%
Neither
Supportive or
Unsupportive
20%
Slightly
Unsupportive
7%
Unsupportive
7%
Very
Unsupportive
2%
Very Supportive
28%
Supportive
45%Slightly
Supportive
15%
Neither
Supportive or
Unsupportive
7%
Slightly
Unsupportive
1%
Unsupportive
2%
Very
Unsupportive
2%
Repeat Survey Aug 2020
(88% report supportive)

26. Trainee free text feedback
“Thank you so so much! I
would prioritise doing
further training here at
SWBH because of the
wellbeing and support
offered.” “In a time that could have been very
isolating, coming to work has been
the highlight of this pandemic due
to the team work, high morale and
support we have received”
“Thank you immensely for all of your
hard work, it has reflected across the
whole Junior Doctor ethos and morale
base. I hope that such positive initiatives
can continue well beyond the pandemic
period!”
“I have felt very well supported
during the last 12 months and
will be sad to leave this week!”
“Good but room for
improvement”

27. What more is on horizon?
Top tips for wellbeing in winter

28.  Ordinary human needs:
 Rest area expansion Healthy nutrition
 Culture of connection:
 Cross-discipline Wellbeing Steering Group
 Career Tutor Group
 Enhancing awareness:
 Development of Wellbeing Wednesdays – learning hub
 Caring for carers:
 Wellbeing Training Program
 Wellbeing check-ins
 Complaints support

29. Professor Em
Wilkinson-Brice
NHS Deputy Chief People
Officer
NHS England and
Improvement
#Caring4NHSpeople
@EmBrice @BrummieHR @Mikeblaber @DoreEoin
Reflections & Questions
Raffaela Goodby
Director of People – & HR
Director of the Year 2020
Sandwell & West
Birmingham Hospital
NHS Trust
Dr Eoin Dore
Junior Doctor Forum
Chair ST3 Anaesthetics
Trainee
Frimley Health
NHS Foundation Trust
Dr Michael Blabar
Palliative Care & Pastoral
Junior Doctor Lead
Sandwell & West
Birmingham Hospital
NHS Trust

30. What is your main role in supporting the wellbeing
of NHS people and/or people in partner
organisations?
Pick the MAIN one
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
1. Health and wellbeing lead
2. Occupational Health
3. Trade Union or Professional Association
4. Organisation Development (OD)
5. Diversity and Inclusion lead
6. Psychologist
7. Workforce/HR
8. Line manager/leader/non-exec
9. Coach
10. Other (please specify in the chatbox)

31. #Caring4NHSpeople @JacquelineLD
A national network to
support our NHS people to
thrive in Winter
Jacqueline Davies
Director of Leadership Development
and Lifelong Learning, NHSE&I

32. What knowledge,
resources or support
do you need to help
you to help others
thrive during Winter?
#Caring4NHSpeople @JacquelineLD

33. What networks or
groups are you aware of
that could support this
initiative?
Add to the network to
the chat box and/or
email
lynsey.ogilvie@nhs.net
#Caring4NHSpeople @JacquelineLD

34. For more information about the
initiative, join the Wellbeing
newsletter…
http://horizonsnhs.com/caring4nhspeople/
Design event:
4th November 11.00 – 12noon
Next community event:
Wednesday 11th November

35. Very helpfulNot helpful
To what extent has today’s session been useful in
your own role supporting staff health and wellbeing
during and after Covid-19?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox

36. Next financial health and
wellbeing conversation
Thursday
15th October
4 to 5pm

37. Place2Be
Place2Be’s programme offers resources and support to help
our NHS working parents, carers and their families during
COVID-19.
Wednesday 14 October, 1.30pm – Wellbeing and Self Care: This webinar will
explore recovery and self care, reflecting on the psychological and
emotional impact of the pandemic. The session will share a framework and
ideas to support your own and your families’ wellbeing
Monday 19 October, 1pm – Holding supportive conversations: listening with
empathy: This webinar will explore how to hold supportive conversations
about difficult subjects (mental ill health, loss, anxiety, anger, grief). We
cover common fears and share techniques to build confidence in your power
to support others by listening with empathy; not finding the ‘right’ answer
or action
Wednesday 21 October, 10am – Understanding and managing anxiety in
uncertain times: In this webinar, you will have the opportunity to explore the
nature of anxiety and how it might impact on you and your family in these
uncertain times. The session will also include healthy ways to cope and
manage your own worries as well as ideas you can use with children and
young people

38. For more information about the
initiative, join the Wellbeing
newsletter…
http://horizonsnhs.com/caring4nhspeople/
Design event:
4th November 11.00 – 12noon
Next community event:
Wednesday 11th November