2. Table of Contents
Discussion with Met Hub Officer:..........................................................................................3
Plan Your Future:....................................................................................................................3
Valuable Experience for the Job: ...........................................................................................4
The Art of Food Handling:..................................................................................................4
Customer Services:...............................................................................................................5
Ethical Sense:........................................................................................................................5
Commitment:........................................................................................................................5
Cover Letter:............................................................................................................................6
Networking & Social Media:...................................................................................................7
Application Form:....................................................................................................................8
Websites and Platforms helped for Jobs Search:................................................................11
Cover Letter:..........................................................................................................................12
CV: ..........................................................................................................................................13
Living CV: USP......................................................................................................................16
Online Profile:........................................................................................................................18
Certificate of the Interviews: ................................................................................................18
Find your Graduate Job:.......................................................................................................19
Personal Employability Skills Map with Rationale:...........................................................19
Communication and Interpersonal Skills:.......................................................................20
Problem Solving Skills:......................................................................................................20
Working under Pressure and to Deadlines:.....................................................................20
Team Working: ..................................................................................................................20
Negotiation Skills: ..............................................................................................................20
Psychometric Test evidences:................................................................................................21
3. Discussion with Met Hub Officer:
When I came to know about the Met Hub officer regarding the discussion about my future prospects
with my skills and knowledge, I was completely overwhelmed by the experience of the officer. He
provided me with a variety of inputs that would be definitely very helpful in my career. Considering
the fact that I am very well versed in communication skills that include interpersonal skills as well, the
officer encouraged with to work with either the HR department or hospitality management. When I
researched the jobs that can be best suited to my skills and abilities, I came to know that I can apply for
the HR manager or executive post or any other job related to hospitality management. The discussion
proved very fruitful and after putting in enough time that it required I finally found a number of
opportunities available to me, out of which I decided to apply for the job of a junior manager in the
reputed hotel in London named Britannia International Hotel Canary Wharf, the hotel is renowned in
London which promises the complete customer satisfaction and ensures the best comfort for each and
every guest. Since I was already working in the hospitality management field i.e. customer service
department, I was more than confident that said job is best suited for me considering my skills and
experience.
Plan Your Future:
It is imperative to note here that if I get this
job as a junior manager in the said firm,
that would be a big boost for my future, I
strongly believe I possess all the essential
skills required to perform exceptionally
well in this field, additionally, my past
experience of customer dealing made me
believe that I am tailored fit for working in
this sector. When I consider my long-term
future endeavors with the said organization
I am looking for a handsome salary of
40k/month and two or three promotions in
the span of five years, I would love to
provide my sincere services to the
organization and prove an asset in
achieving the vision and mission of the
organization.
4. Valuable Experience for the Job:
A Junior Manager in any hotel shall be proficiently responsible for the day-to-day tasks of a customer
service division. They understand the need and requirements of different customers, & are ordinarily
answerable for the accompanying obligations. It is imperative to note here that a manager shall have
knowledge of customer dealing and be polite.
The Art of Food Handling:
Uphold clean practices for food taking care of; guarantee consistency with functional principles,
organization approaches, government/state/nearby regulations, and mandates.
Recommended that different representatives become guaranteed in well-being and disinfection of food
dealt with.
Set of working responsibilities Kitchen sterilization, appropriate food taking care of, capacity and
getting food, planning, menus, requesting.
5. Composed generally food cost examination to recognize areas of progress in food taking care of and
readiness.
Explored and suggested legitimate executing of food taking care of and arrangement principles.
Customer Services:
Created clinic-wide projects including client assistance, modern well-being, cooperative schooling
model, representative assessment framework, and local area outreach.
Designated work for cafeteria understudy representatives and was liable for guaranteeing functional
productivity and giving extraordinary client care.
Created and directed continuous client care preparation; administered treatment of all visitor objections.
Given thorough client support and led voyages through the office for likely clients.
Given a significant level of client support guaranteeing a positive and productive client experience.
Ethical Sense:
On a comparative style, Hospitality chiefs frequently act as the awareness of an association. With
regards to following organization strategies and keeping up with private data, you should have areas of
strength for morals. You should never share your USP.
To actually go about your business should acquire the trust of the two representatives and
administrators. Circumspection and genuineness are two basic characteristics of effective hospitality
managers.
Commitment:
It is extremely important for the manager of any hospitality organization or any food joint to show full
commitment towards its organization and put all the required efforts to fulfil the need of the
customers.
6. Cover Letter:
Britannia International Hotel Canary Wharf, Lalita@XYZ
London
Dear sir/ma’am
This is Lalita kumai, I did my Graduation from kurkeshtra University, India. I am a confident individual
with excellent interpersonal and communication skills. I have excellent customer service skills. I work
well as part of a team but am equally capable to working on my own initiative. I came across this job
opportunity from an online website.
I am writing this letter for the post of Junior Manager in your renowned hotel, I accept my experience
and abilities would be an astounding fit for this job. As an expert with years of involvement, I bring a
one-of-a-kind mix of HR experience and private-area counselling experience. I have dealt with a wide
range of Customer service for associations including food ordering payment related issues, any dispute
arose between the customers and workers of my previous organization and that's just the beginning.
Notwithstanding my Hospitality management experience, I additionally have broad information on
administration advancement and training strategies that would be useful for Your hotel. It is most
humbly submitted before you that I will be such an employee who is well capable to work under a
tremendous amount of pressure and keen interest in meeting the mission and vision of the organization
with his personal career goals. Further, I am delighted to inform you that I have amazing computer data
entry and analysis and I believe it will be a big boost for me for performing my job at your esteemed
organization.
Thanks and Regards
Lalita Rani
7. Networking & Social Media:
In today’s Technology era it becomes very important to have a presence on social media when it comes
to finding a job as well, for this I decided to make a profile on LinkedIn which proved very crucial for
me to find the right job after my graduation LinkedIn is a place where You can explore millions of
opportunities provided. It becomes very imperative for every job applicant to have his/her presence on
social media platforms for better opportunities.
It is very important to have a nice professional photograph as a display picture on the Platform, the
headline about you should be an engaging one, and it should be describing some inherent qualities of
yours. All the updates about your life, like any certificate course or any conference participation shall
be updated accordingly from time to time.
Whenever you have persuaded somebody to tap on your page from your Title, your next challenge is
truly keeping them intrigued by composing a connection with the outline. Hold it direct, eloquent, and
once more; sell yourself. Basically, the thing you are making here is 'Brand You'. This is your second!
8. Application Form:
Dear Sir/ma’am,
I would like to apply for the job post of junior manager in your renowned hotel. I have an Endorsement
of Bachelor of Arts (B.A.). I have concentrated my interpersonal and communication skills in my
university as well my previous work organization, where I have worked till now.
Other than my managerial foundation I likewise have a ton of involvement of working with individuals
with extraordinary requirements, I have learned the art of customer dealing and a problem-solving
attitude. I think my regulatory foundation alongside my insight, and comprehension of unique
requirements makes me a perfect candidate for this position.
I would further like to inform you that I have been assigned with the inherent capabilities of working
under pressure and meeting deadlines easily; I am very passionate about my job and work.
9. I have full knowledge of excellent relational, correspondence, English language, and IT abilities, with
strong data interpretation and entry skills if it's not too much trouble, I would further like to inform you
that with my past working experience I have learned organizational skills and time management art.
I would request you to kindly consider my CV.
Yours Sincerely
Lalita Rani.
10.
11. Websites and Platforms helped for Jobs Search:
The time has gone when candidates looking for any jobs would have to look for the advertisements in
the newspaper in today’s world with the advancement in technology candidates easily just surf the
internet and can find millions of opportunities best suited according to their skills and capabilities, the
list of some valuable websites which helped me for finding the right job is here under;
The balance career
Home – The balance of jobs
Human Resources. EDU.org
What is Human Resources | HR | What is Human Resource Management
(humanresourcesedu.org)
HR.com
HR.com - The Human Resources Social Network
HR Bartender
hr bartender - WORK RESPONSIBLY
Talent Culture
HR News for Modern Workplace Leaders |TalentCulture
It is imperative to note here that the job of an Hr manger is very challenging with every passing day
hence there are some skills which I required to improve and the list is as following;
Empathy with the employees and employers.
Emotional intelligence, understand the situation and circumstances with the emotional connect
with it.
Understanding the importance of diversity in the work culture and improve the atmosphere in
working place.
The Role of AI and business intelligence, further it is important to highlight here that the
business off any business is doing business, hence the show must go on.
Adoption of remote human skills, it's captivating to ponder how remote work changed human
asset the executives. Albeit an undesirable shock, numerous businesses understood that their
representatives are as productive from home as they are in the workplace.
12. Cover Letter:
Britannia International Hotel Canary Wharf, Lalita@XYZ
London
Dear Sir/Ma’am
This is Lalita kumai, I did my Graduation from kurkeshtra University, India. I am a confident individual
with excellent interpersonal and communication skills. I have excellent customer service skills. I work
well as part of a team but am equally capable to working on my own initiative. I came across this job
opportunity from an online website.
I am writing this letter for the post of Junior Manager in your renowned hotel, I accept my experience
and abilities would be an astounding fit for this job. As an expert with years of involvement, I bring a
one-of-a-kind mix of HR experience and private-area counselling experience. I have dealt with a wide
range of Customer service for associations including food ordering payment related issues, any dispute
arose between the customers and workers of my previous organization and that's just the beginning.
Notwithstanding my Hospitality management experience, I additionally have broad information on
administration advancement and training strategies that would be useful for Your hotel. It is most
humbly submitted before you that I will be such an employee who is well capable to work under a
tremendous amount of pressure and keen interest in meeting the mission and vision of the organization
with his personal career goals. Further, I am delighted to inform you that I have amazing computer data
entry and analysis and I believe it will be a big boost for me for performing my job at your esteemed
organization.
Thanks and Regards
Lalita Rani
13. CV:
MISS LALITA RANI
18 St. Mary's Road Hayes Middlesex UB3 2JW
___________________________________________________________________________
Personal Statement:
I am a confident individual with excellent interpersonal and communication skills. I have excellent
customer service skills. I work well as part of a team but am equally capable to working on my own
initiative. I work well under pressure with the ability to work to tight deadlines. I am a quick learner
with a proactive, problem-solving approach. I am well organized and punctual with a polite and friendly
manner. I am a very ambitious person seeking to improve my skills, knowledge and abilities, which
will enable me to not only get a job but also a career opportunity.
___________________________________________________________________________
Education & Qualifications:
Kurukshetra University, India May 2020
Bachelor of Arts
Distt. Inst. of Edu. & Training (D.I.E.T), India July 2017
Diploma in Education
Nehru Senior Secondary School, India March 2015
Senior Secondary (12th
Class)
Nehru Senior Secondary School, India March 2013
Matriculation
Key Skills:
• Excellent customer service, communication and time management skills.
14. • Possesses great stamina and enthusiasm.
• Speaks, reads and writes English and speaks Hindi and Urdu fluently.
• Excellent time management skills.
• A quick thinker and learner with the ability to multi-task.
• Have a confident and positive attitude, dedicated to achieving the highest standards.
• Fantastic organisational skills.
Work Experience:
Customer Service, Sarasas Restaurant, Hayes, London
(01-Feb-2022 to 31-Mar-2022)
My duties included:
• Take orders, answers questions about the menu and food.
• Takes payment, communicates orders with the kitchen staff.
• Helps with customer service and cleaning.
• Seats customers.
Warehouse Operative, Chandigarh, INDIA
(28-July-2020 to 28-Dec-2021)
My duties included:
• Taking incoming deliveries and updating the system.
• Warehouse duties, packing and picking.
• Loading and unloading.
• Counting stock.
Hobbies & Interest:
15. In my spare time, I enjoy reading, travelling, cooking, listening to music, socializing and using the
Internet for help with research and personal use.
References: References are available on request.
How met Hub Course Improved my CV & Cover Letter:
The course allowed me to foster my imaginative reasoning and critical abilities to think by
dissecting different composing styles and chipping away at your own tasks. This ability makes
an interpretation of well into many vocation circumstances.
Taking the course works on ability to entice. This expertise is normally connected with
individuals who work in deals, yet it can help laborers in different fields. The capacity to
convince or persuade comes in exceptionally helpful for those in the publicizing, educating,
training, or correspondences fields. Any sort of work that includes conveying an idea starting
with one individual or association then onto the next where some sort of activity should be
taken would squeeze into this classification. Website specialists would likewise squeeze into
this expansive vocation field.
16. Living CV: USP
This is Lalita Rani, I am Graduate from Kurukshetra University, India. Currently I am working in the
Sarasas Restaurant, Hayes, London. I have ample of experience in customer service domain. I am a
passionate worker, with the ambition and want to achieve something big in my life.
The most important thing about me I am someone who can perform exceptionally well under pressure
each and every time, I have huge affinity to work for the betterment of my organization.
17. The best thing about me I am an individual who is filled with extreme confidence and strong will power,
I always believe if I take nay task I will give my 200% to complete that task within the deadline. I have
excellent customer service skills. I work well as part of a team but am equally capable to working on
my own initiative. I work well under pressure with the ability to work to tight deadlines.it is imperative
for me to mention here that I am someone who believes in learning from not only his own mistakes but
nay mistakes committed by other persons and for that reason I am a proactive learner. I am well
organised, punctual with a polite and friendly manner. It is further important to mention here that I am
an extremely ambitious person who believes in his own dreams and who is ready to do everything
possible to make those dreams into the reality.
I can assure you that as an employee I am someone who always believe in striking a balance between
the organizational vision and mission to my end goals.
I have given my 120% in my previous workplaces and results were evident from my work, I have strong
cultural job values, I never think twice before given any required commitment for the organization and
I believe in fulfilling all the required criteria of an ideal employee.
As I mentioned earlier I have amazing communication skills as a result I can understand what my clients
and co-worker exactly expects from me, it is often said that in today’s world how you communicate
something in effective manner is more important than what you communicate.
I would also like to mentioned that I have been gifted with amazing problem solving skills which means
I always believe in finding the amicable solution in case of any dispute, which avoids any future
conflicts which provides a better working environment for the co-workers on my organization.
When it comes to my USP as I have mentioned I have a tendency to work under the pressure and learn
new things for myself and my organization. For instance, I would like to illustrate one example when I
started my career I lacked the knowledge of MS Office, I took this as a challenge and started working
to improve my office skills with each passing day my skills got improved and now I have full confidence
in my presentation skills as well.
It is imperative to highlight here in today’s world that everything is possible, it is often said that if you
can dream it, then definitely you can achieve it, you are just supposed to put in some extra hours and
then the sky will be the only limit for you.
Changes Made in my USP after Course:
Taking the class can help me in finding another enthusiasm for composing (or rediscover an
old one). You could begin by taking one course and understand that your calling is to turn into
a columnist, a teacher or a legal counselor. Individuals working in these vocations can profit
from concentrating on exploratory writing at the post-optional level. On the off chance that you
18. have at any point put pen to paper and shared your considerations along these lines, it very well
might merit investigating your profession choices by taking a course to see whether your
energy can make an interpretation of into a method for making money.
Online Profile:
Attach your linkdein here…………….
Certificate of the Interviews:
19. It is imperative to mention here that with the Met hub platform, I appeared for many mock interviews
which helped me in developing my confidence and understanding the nuisances of interviews.
Find your Graduate Job:
It is pertinent to mention here that with the help of Met Hub courses I could find the right job which
suits my capabilities and skills.
Personal Employability Skills Map with Rationale:
Employability Abilities can be characterized as the need might have arisen by a person to make them
'employable'. Alongside great specialized understanding and subject information, managers frequently
frame a bunch of abilities that they need from a worker. These abilities are what they accept will prepare
the worker to complete their job overall quite well. Employability relies upon your insight, abilities,
and perspectives, how you utilize those resources, and how you present them to businesses. As a
hospitality manager for any organization we often come across my challenges which are essentially to
handle for the development of the organization.
20. The skills required are as follows;
Communication and Interpersonal Skills:
The capacity to make sense of what you mean in a reasonable and brief way through-composed what's
more, verbally expressed implies. To tune in and relate to others, and to follow up on key
data/directions.
In the present context, I meet many people as part of my daily work where I interact with them, as a
result, I learned a proper way to communicate and express myself. I strongly believe as an HR manager
I will be able to express myself and understand the need of the organization.
Problem Solving Skills:
The capacity to comprehend an issue by separating it into more modest parts, and recognizing the central
points of contention, suggestions what's more, and recognizing arrangements. To apply your
information from various regions to tackling an errand.
As a part of my job I have come across many problems like stock handling, understating the issues with
other workers, and under which I have learned the art of problem-solving and this skill of mine would
help in the concerned organization. At times I have come up with some angry customers at my food
joint, with my communication and patience I was successful in handling them.
Working under Pressure and to Deadlines:
Taking care of pressure that accompanies cut off times and guaranteeing that you meet them. At times
I have been provided some tasks with a very slim deadline, ultimately the tasks were challenging but
eventually I learned to calm myself and prove my skills when they are required most.
Team Working:
Functioning admirably with others from various disciplines, foundations, and mastery to achieve an
errand or objective. It is very important for employees to be able to work as a team as you can’t achieve
the organizational goals in isolation.
Negotiation Skills:
To accept others' sentiments what's more, express your own necessities in an apathetic clear style to
accomplish a mutually beneficial result.
