This document discusses how designing public services with inclusive design and considering people with different access needs can improve services for all users. It recommends that design teams hire people with a variety of access needs, dedicate time and resources to inclusive design practices, set high standards of accessibility, and support innovation in design. Specific tips are provided for designing for users who are autistic or have low vision. The overall message is that inclusive design can make services more usable and help designers improve.

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Good, inclusive design is changing
how we deliver public services
Katy Arnold
Head of User Research and Design
Home Office, UK government
@katyarnie

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7. Digital, Data and Technologymarcysutton.com

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Build interfaces humans
can use

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And become better
designers…

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How to
adapt your
design team

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How to
adapt your
design team
… so users
don’t have to

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1. Hire people with access needs
2. Dedicated people and time
3. Set a high bar
4. Support innovation

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1. Hire people with access needs
2. Dedicated people and time
3. Set a high bar
4. Support innovation

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A diverse team is more
likely to design for diversity
well

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hire amazing people

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“I’ve never felt so disabled”

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1. Hire people with access needs
2. Dedicated people and time
3. Set a high bar
4. Support innovation

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1. Hire people with access needs
2. Dedicated people and time
3. Set a high bar
4. Support innovation

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Include 1 person with an
access need in each round of
user research

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Including people with
access needs makes you
a better user researcher

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1. Hire people with access needs
2. Dedicated people and time
3. Set a high bar
4. Support innovation

29. !
Designing for users on the
autistic spectrum
Don’t use figures of
speech or idioms

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Designing for users on the
autistic spectrum
Do… Don’t…
build simple and
consistent layouts
! build complex and
cluttered layouts
!
make buttons
descriptive Attach files
make buttons
vague and
unpredictable
Click here!
use simple
sentences and
bullets " create a wall
of text
##
Do this.
write in
plain language
use figures of
speech and idioms
$
use simple
colours
use bright
contrasting colours
Digital, Data and Technology
For more information, contact:
access@digital.homeoffice.gov.uk
This work is licensed under the Creative Commons Attribution-
NonCommercial-ShareAlike 4.0 International License. To view a copy of
this license, visit http://creativecommons.org/licenses/by-nc-sa/4.0/.
Designing for users with
low vision
Do… Don’t…
put buttons and
notifications in
context Submit
separate actions
from their context
Submit
follow a linear,
logical layout
!
200% magnification
spread content
all over a page
!
200% magnification
use a combination
of colour, shapes
and text
Start "
only use colour to
convey meaning
bury information
in downloads
#publish all information
on web pages
$HTML
Aause good colour
contrasts and a
readable font size
use low colour
contrasts and small
font size
Aa
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Digital, Data and Technology
For more information, contact:
access@digital.homeoffice.gov.uk
This work is licensed under the Creative Commons Attribution-
NonCommercial-ShareAlike 4.0 International License. To view a copy of
this license, visit http://creativecommons.org/licenses/by-nc-sa/4.0/.
https://github.com/UKHomeOffice/posters/

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!"
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Twitter
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Designing for all makes
you a better designer

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http://a11yproject.com/checklist.html
https://www.w3.org/WAI/intro/wcag
https://github.com/UKHomeOffice/posters
@HODigital

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Thank you!
Katy Arnold
Head of User Research and Design
Home Office, UK Government
@katyarnie