Telephony Marketing for Hospitality Properties
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How hospitality properties like hotels, resorts, spas, restaurants, and more can incorporate audio into their telephony marketing strategies. Guest services, too, can be enhanced using telephony marketing.
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Telephony Marketing for Hospitality Properties
- 1. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Audio Marketing for Hospitality:
- 2. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Why do People Call Your Venue?
- 3. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Callers Looking for Information
- 4. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Callers Making Reservations
- 5. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 The type of information requested may vary, but getting the information they need in a professional manner is their goal, and yours. Click Here to Download Our Guide
- 6. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 The Elements of Telephony Marketing Message On Hold IVR Announcements Multilingual Options Voicemail Greetings Telephone Surveys
- 7. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 IVR Announcements
- 8. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 IVR Systems Manage Incoming Calls Efficiently
- 9. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Often IVR is Used For: • Operating hours • Driving directions • Popular Departments like Catering or Reservations • Seasonal Rates Blog: More ways HospitalityVenues can use IVR announcements
- 10. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Callers can be frustrated with a difficult-to- navigate IVR phone system. Click Here for Best Practices
- 11. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Message On Hold Communicate with callers already interested in information because they called you. Turn hold time into an active marketing experience.
- 12. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Using On Hold Marketing, you can:
- 13. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 List Amenities, Special Services and Local Points of Interest
- 14. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Highlight Seasonal Rates and Accommodations
- 15. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Promote New Menu Options and Specials
- 16. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Considered Groupon? Daily deals can generate business – but your phone system should be prepared. Click here to learn how MOH can help you prepare for a Daily Deal
- 17. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Multilingual Productions
- 18. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Multilingual options can be used in your IVR system and Message On Hold, giving callers the full experience of your brand, throughout their call. Attract Global Visitors
- 19. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 By providing a multilingual experience on the phone, visitors may feel at home in your facility, even before their first visit. Click Here to Learn How Multilingual Telephone Systems ImpactYour Business
- 20. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Professional Voicemail Greetings Callers have navigated your phone system, but personnel is tied up assisting others. No problem—they can leave you a voicemail…
- 21. Brought to you by Holdcom | www.holdcom.com | 800.666.6465
- 22. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 When your greeting leaves a less than stellar impression, you risk losing business.
- 23. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Here’s How: Follow these steps Use a ProfessionalVoice Over Free Download:TopTips for ProfessionalVoicemailGreetings Make the Best Impression On your Voicemail
- 24. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Telephone Surveys
- 25. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Create a Survey Ask questions about customer service received, marketing messages heard, and the overall caller experience.
- 26. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Don’t underestimate the power of surveys for reaching guests. Sometimes- just asking the question is all you need to do to say, “we care”.
- 27. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Your phone system can be used for more than making and receiving calls. It can be a powerful marketingand guest services tool.
- 28. Brought to you by Holdcom | www.holdcom.com | 800.666.6465 Click Here to learn how Hospitality Properties can use audio to enhance Marketing Strategies.
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