1. HITEN J. SHAH
A/8 ShivSagar Apartments, Ram Baug Lane, S.V Road, Borivali (w).Mumbai – 400 092.
Telephone: 9833 046653 / email: shahhiten1985@rediffmail.com
CAREER OBJECTIVE
To be associated with an organization which values and supports qualities of integrity, innovation, personal
ambition, helps in developing leadership traits and offers a challenging work environment.
WORK EXPERIENCE
TATA Consultancy Services - (DOJ: 11/06/2005)
(NKP, Behind Hub Mall. Off Western Express Highway, Goregaon (E), Mumbai – 400 063.)
 Process – Business Analytics (15/05/2012 – Till date)
Job Title – Assistant Manager
Key Responsibilities:
Deal Reviewand CRM Process
 Working directly with the Chief Operating Officer for EMEA TTS Operations in Citi London
 Support to the Management Office with the launch,execution and implementation of projects,
process improvements and other business initiatives
 Analytical support to the Management Office with reference to company financials, expenses,
pipeline review facilitating their business decisions
 Gatekeeper for allthe CRM Cash deals to ensure completeness,accuracy and feasibility of the
solution offered to the client and the proposed / expected volumes and revenue ensuring smooth
implementation and enrich end client experience
 Organize & lead Dealreview meetings for the review of non-standard deals to assess the risk and
exposure to the business
 Manage the dealpipeline at each stage of the Sales Cycle and provide the management office with
periodic reports on pipeline (revenue,volume)
 Pro-actively assist the Sales and Client Relationship teams in identifying, capturing and submitting
all relevant information for a solution in a correct and precise manner
 Proactively identifying opportunities improve efficiency and reduce redundancy in the flow of deals
on CRM and working with the Technology team for implementation of the same
 Service Ad-hoc request as and when requested by the Management Office
Marginal Client Reviewfor ICG EMEA
 PMO is a client repository of CTS, holding client level information with details on their revenue,
CTS accounts,bases,market structure
 Support the management office in reviewing the TTS client exit names and updating the PMO tool
based on different KPI’s and decision / outcome from various stakeholders
Hamilton Metrics
 Co-ordinate with various business workstreams under TTS EMEA to update the Hamilton
dashboard on a monthly basis
 Review trend in productivity figures and highlight any peculiar data to the steering committee team

2.  Process – Morgan Stanley Books & Records (16/6/2011 – 01/05/2012)
Onsite – Office of Morgan Stanley, London, UK (16/06/2011 – 20/10/2011)
Job Title – Advisor /Consultant
Key Responsibilities:
 Understand the & evaluate the functioning of the legacy system ‘Alias’
 Reconciliation of financial data (balance sheets) between the legacy system Alias and the new
system Phoenix
 Check for data integrity and that reports are pulled out accurately from the new system
 Publish a report on a periodical basis to management on the findings
 Fix those gaps by identifying solutions and suggest improvements in the new system
 Streamline the reports pulled from Phoenix used by different client groups
 Successfulin migrating the reporting process to the offshore unit of TCS e-Serve in Chennai
 Process – Default Servicing of US Home Mortgages (09/10/2008 – 10/06/2011)
Job Title – Team Lead
Key Responsibilities:
 Supervising a team of 8 FTE’s.
 Ensuring that Service Level Agreement of 13 files per FTE and quality score of above 95% is met at all
times
 Preparing MIS and various other client end reports on daily basis and analyze the trend in applications
received on daily basis so that a plan of action is prepared to get the maximum applications are reviewed.
 Preparing Control charts,Trending reports to analyze that the executive scorecard is met on monthly basis
 Assisted the manager in IQMS, RCSA and CMMI audit.
 Interacting with the client on daily basis to get all queries resolved and ensuring the business is run as per
client expectations.
 Mentoring managers and team leads from various processes in default servicing through the channel of
cross business functionality
Achievement: Won the Team of the Quarter of October 2008 – December 2008 across Global
Consumer Operations.
 Process – Origination Services of US Home Mortgages (11/07/2005 – 08/10/2008)
Job Title – Team Member
Key Responsibilities:
 Underwriting of new & renewed mortgages with knowledge on reviewing Credit Bureau Reports.
 Been a core team member in Level – 1 prequalification Process while its migration.
 Knowledge of US Tax Returns (1040s) and US Salary documents like W2s, 1099s and other Income
documents
 Assist the management of the department in preparing daily reports.
 Analyze workflow and reports to ensure that the resources are balanced and a high level of service is
provided to the client
 Coordinate sound integration with support functions viz. Quality, Training
 Provided Cross Training to team members to handle High Volume Situations and reduce Idle Time

3. EDUCATION QUALIFICATION:
Examination passed Year of
passing
Institution /
College
Board/
University
Percentage
Post Graduation in Diploma
of Business Administration
(PGDBA)
2009 NMIMS University NMIMS University 83.50%
Bachelor of Management
studies 2005
MKS college
Vile Parle (W)
Mumbai University
64.50%
H.S.C 2002
MKS college
Vile Parle (W)
Mumbai University
69.83%
S.S.C 2000
St. Xaviers High
School.
Maharashtra Education
Board 60.00%
CERTIFICAITION COURSES:
Examination passed Year of
passing
Institution /
College
Percentage
Mutual Funds: A
Beginner’s module
2010 National Stock Exchange of India (NSE) 93.00%
Financial Market: A
Beginner’s module
2009 National Stock Exchange of India (NSE) 86.00%
FUNCTIONAL SKILLS
 MS Excel, MS Word, MS PowerPoint, MS Access
PERSONAL ATTRIBUTES
 Good Interpersonal & Communication skills
 Ability to work under high-volume
 Flexible, Confident, Clarity of Thought
 Self-Motivated and Good team player
LINGUISTIC PROFICIENCY
 English, Gujarati, Hindi and Marathi
INTEREST
 Listening to Music& Reading
I do here by declare that all the above mentioned particulars are true to the best of my
knowledge.
HITEN J. SHAH