CV

1. Hisham Mohamed
Giza, Cairo
00201228646674
Hishamm145@gmail.com
CAREER OBJECTIVE
Seeking a challenging position that will allow me to gain, develop and enhance
the necessary skills for a successful future career.
EDUCATION
Diploma of industry
Grate : very good
SKILLS
 Strong leadership skills.
 Diplomatic & having excellent problem solving skills.
 Excellent interpersonal & analytical skills
 Good organizational & Planning.
 Devoted to work & Goal Oriented.
 Excellent command on Computer
 Experience in product forecasting & ordering.
 Experience on inventory & Stock Management.
 Multi Store Manager Level experience in starbucks or other retail
/Food Environment.
 Elevating the customer’s experience.
 Upholding Starbucks Standards & Quality.
 Growing the stores business.
 Developing & Coaching store partners .Developing talents.
 Engaging communities as the third place.
 Communicate effectively for all the levels.
 Finical reports analysis.
 Build relationships, Plan & Prioritize work load.
LANGUAGE
 Arabic: Mother Tongue
 English: Very Good(Spoken & Written)
TECHNICAL COMPETENCIES :
 BBSA( Basic Business Skills Acquisition) includes,,
 Business English & Skills.
 Computers Program(New Horizons)
 Including ( WINDOWS XP,WORD ,EXCELL,ACESS,POWER
POINT,OUT LOOK,PROJECT &INTERNET EXPLORERE)
 Operating System-MICROS

2.  FMC( Fidelio Materials Control)
TRAINING & COURSES:
 Learning to lead Level 2 Training Course
 Learning to lead Level 1 Training Course
 Legendary Service
 In store Learning Coach
 In store Coffee Master
 Shift Supervisory Work Shop.
 Retail Management program.
 MCM( Management Coach & Mentor)
 Class Room Facilitator workshops.
 Train the trainer training program
 Understanding Competencies and Job Family Framework training
course
 Disciplinary Process Training program.
 Commercial Decision training course
 Acting Assertive training course
 Essential Skills For Supervisors & Managers
 Completed Level 3 food safety program food division,
 Middle East | North Africa with Merit
WORK EXPERIENCE :
 JAN.2006 TILL APRIL 2006 (Golf & Resort Hotel ,Banquette
Supervisor)
 APRIL 2006 TILL OCTOBER 2006 (Barista Starbucks –Kuwait)
 OCTOBER.2006 TILL JAN.2007 (Shift Supervisor Starbucks Egypt)
 Jan.2007 till May 2009 (Asst. Store Manager Starbucks
Egypt)
 July 2013 till now (Store Manager Starbucks Egypt)
RESPONSIBILITIES:
PERSONL DETAILS:
 Maximizing Store Profitability by seeking opportunities to increase
sales.
 Conducting training courses for all levels( Barista ,Supervisors
,Assistant store Manager , Store Manager &DM)
 Ensuring all company policies & Procedures are communicated &
applied effectively.
 Placing Stock orders to meet store Bar Level & Volume, deciding
optimum stock levels against sales, inventory cost & Budget.
 Provides the starbucks experience consistently to all customers.
 Carrying job interviews, contributing to hiring & Termination
discussions.
 Empowering the store partners, Find solutions & Make a difference.
 Assigned as DM Trainer for new District Manager.
 Looking after 3 stores in Cairo (Alex Desert Road, Dandy Mall & City
Scape) during 2010.
 Date Of Birth : 25/1/1984

3.  Nationality : Egyptian
 Military Status : Finished
 Marital Status :Married