Resume

1. Himanish Goswami
Email: himanishgoswami@gmail.com
Mobile : +91-9962090927/04467484322
Chennai, India
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PROFESSIONAL SUMMARY __
Profile
10+ years of experience in Business Development,
Strategy Consulting, Project Management and Process
Re-engineering
Significant exposure of working with CXO level
stakeholders, strong analytical ability and presentation
skills
Strong experience with global clients in Healthcare and
Energy markets.
Expertise in Project Delivery and HR Consulting
engagements in Asia Pacific, US, Europe and India.
Post Graduate from Indian Institute of Technology IIT
Kharagpur and B.E from DGCA
Skills and Expertise
Business Development & Sales
Business Blueprinting and Transformation Planning
Vendor Selection & Outsourcing Advisory
IT Strategy and Frameworks
Process Improvement & Operating Model Design
People/Team Management
Certifications
PMP (Project Management Professional) by PMI
Business Leadership from Harvard Education
Lean Six Sigma certified by Deloitte
PCMM by QAI
QMS Internal Auditor by Flex
WORK EXPERIENCE
Current Organization: Flextronics Global Business Services Apr 2015 till Date
Designation: Business Excellence Manager: GBS HR Shared Services
 Leading strategic planning, business analysis, change management, organization assessment, maturity model
design and Talent operating HR Shared service model analysis.
 IT implementation SPOC for HR shared service India operations and involved in setting up the self-service and
tier level module with focus on First call resolution and higher Satisfaction scores.
 In charge of integrating the case management system(Salesforce)with the ERP(Workday), HR Portal and
knowledge base systems for better query resolution and catering to higher volumes with lesser defect rate
 Leading Digital HR Projects-Knowledge Management portals, Electronic letters for Mobility and Immigration and
p files and digitization of employee records. Ensuring both hard and soft savings for the Department .
 Engage in formulating the Balanced Score card for the HRIS and the COE’s. Responsible for designing and
updating the HR portal with HR helpdesk inputs and case management tool outputs.
 Project Manager for IT intervention projects around e-Recruitment, e-learning and Learning Management
System to ensure end to end closure of transaction and measurement of end deliverables.
 Engage in PMO and six sigma lean implementation effort of estimating, evaluating and assessing business
needs and the entire HR Service delivery model, driving automation and Technology enabled projects for the
center. Responsible for adding 10% productivity improvement YOY and headcount saving via process efficiency
 Change Agent: Building organizational effectiveness in the HR Service Delivery team in Chennai. Lead Auditor
for ISO-9000 in Chennai. Core team member for QMS and PCMM certification for the APAC Region.
 Develop supplier segmentation model to access supplier partnerships based on supplier scorecard.
 Identifying supplier management benchmarks by conducting as-is and to-be analysis, reviewing key vendor
contracts and supply management practices.
 Risk Assessment and conduct FMEA and other statutory compliance audits for HR shared service process areas
 Review and analysis of SSC functional assessment and development planning, including recommendations,
resulting in a written Assessment Report and an Organizational Development Plan

2. Previous Organization: Deloitte Touché Tohmatsu Limited, DTTL US India Jan 2013 –Mar
2015
Designation: Senior Consultant =Human Capital Advisory for Shared Service Projects
 Worked closely with business unit HR Business Partners to provide efficient, cost effective and high quality HR
service delivery while ensuring enterprise consistency based on corporate policy, process and system standard
 Heading the Predictive Analytics team for Manpower planning and headcount utilization for process efficiency
 Part of the committee to evaluate the IT vendor for technology set up and Support participation in various HR
events through data collection, analysis and reporting for various external HR events (e.g.: Best practices
surveys, HR award ceremonies etc)
 PMO-Lead the Balanced Score card and the entire Efficiency improvement process for enabling areas
 Project Head for 4 cost saving project-Digitization of employee file records ,E-Learning training module and
certification for compliance training ,Automation of Quality Assessment process in the case management
workflow tool and
 Performing Benchmarking studies across the vendor space and defining Bargaining levers for the clients,
enabling the case teams for more robust contract negotiation discussions
 Lead on a rolling program of self-assessment for Audit, Tax, Consulting and Enabling areas. Ensure this
program embraces the requirements of co-regulation by customers and resident scrutiny.
 Lead and manage the internal and external communications function ensuring an efficient and effective
communication service is maintained and developed.
 Coordinate the development and ongoing use of the Performance Management Strategy and Framework. To
maintain and develop a performance management framework that supports the achievement of performance
targets through agreed KPI’s within budgeted cost.
 Conduct and lead the Six sigma and Lean Process Improvement trainings and certifications.
Previous Organization: Hinduja Global Solutions Ltd March 2011 – Jan 2013
Designation: Manager Service Delivery
Key Responsibilities
 Augmenting existing business in scope and scale by client interfacing and providing solutions to the business
needs
 Managing P&L of existing business
 Acquisition of new clients – Managing complete cycle from Pre-sales, providing business solution, Client
interfacing, Transition and Go Live
 Assisting in formulating domestic business strategy for the organization
 Actual trend analysis – across financial and operational aspects of business health – publishing Revenue
Management & Control document highlighting micro level analysis on all KPIs
 Business Summary highlighting focus and concern areas including recommendations for business change
 Collaborating with Product Managers on Pricing Management to analyze / design product offerings
 Develop, prepare and distribute periodic business reports to internal management
 Revenue generating and Optimization projects to curb revenue leakage
 Risk Audits and Contractual governance check and balances
 Play a key role in the planning, testing, and implementation of business enhancements or changes
 Gather customer needs and develops detailed business requirements
 Examine existing data and makes recommendations for improvement/efficiency in process

3. Previous Organization: Infosys Limited June 2007 – March 2011
Designation: Business Transformation Manager
Role: Process Consulting & Advisory for Operational Excellence: Human Resource, Marketing and
Enabling areas
Key Responsibilities:
 Identify and mentor six sigma (GB/BB) projects across HR and Marketing
 HR Process design for new countries, defining metrics, designing dashboard and monitoring it
 Requirements specification and working with IT team for process automation
 Process audits, metrics measurement and thereby driving improvements
 HR statutory and regulatory compliance process gap assessment and closure
 Survey design, administration, analysis, findings presentation and showing improvements in key metrics for
HR, Marketing function
KEY PROJECTS UNDERTAKEN
Title: Efficiency improvement of 33 Compensation and Benefits (C&B) processes.
Deliverables:
 As mentor, training the team to leverage ETVXM and function activity flow diagrams and document the
“as-is” process
 Conduct VSM analysis, identify waste/redundant steps in the process and “to-be” process design
 Requirement specification documentation and implementation road-map for automation of processes
 Conduct toll gate reviews and communicate milestones to leadership team of C&B
Result: 20% reduction in effort by elimination of redundant steps
Title: To reduce the cycle time of Lateral joins and Client specific background checks
Deliverables:
 As six sigma anchor, help the team arrive at the project charter
 Conduct VSM analysis, FB and 5-Why analysis and identify waste/redundant steps in the process
 Analysis of the pre and post lateral and Client background check data
 Toll gate reviews and communicate bottlenecks / milestones to leadership team
Result: 41% reduction in Client Background check cycle time (12 to 7 days)
14% reduction in Lateral background check cycle time (22 days to 19 days)
US $1.87m in savings
Title: To streamline the Customer satisfaction survey process
Deliverables:
 To rationalize the sample size required, based on the revenue and its spread generated by the account
 Creating artifacts for instance overall plan, communication plan, guidelines and exception process
 Findings presentation structure, review of interim findings with senior management
 Feedback mechanism post survey and its data analysis
 Tracking improvement and helping the team prepare action items out of the findings
Result: Improvement in survey response by 6%,
Received “Award for Excellence” for CSAT program management
Title: To improve the ROI (Lead and awareness) of marketing budget spent on various programs
Deliverables:
 As six sigma anchor, help the team arrive at the project charter
 Methodology and solution design to measure the ROI for different markets
 Create VB based tool to measure the approach validity for High penetration and high maturity market
 Analyze data- pre and post implementation of the model
 Communicate bottlenecks / milestones to leadership team
Result: Used as a basis for allocating marketing budget for 2010-11
Improved predictability of marketing ROI by 10%
Title: To rationalize the utilization of marketing folks across all locations
Deliverables:
 Methodology to measure the utilization of marketing folks across all locations
 Time study and WBS to arrive at the laundry list of activities and time taken
 Defining the unit of work and arriving at the optimum number of resources.

4.  Pilot the model for different geographies, list down constraints, full scale implementation
Result: Utilization was optimized at 110%
Used as model for adding resources by marketing function
Title: To optimize the separation process and reduce organization wide attrition numbers
Deliverables:
 Function activity process flow diagrams and document the “as-is” process
 Conduct the VSM analysis, identify waste and design the “to-be” process
 Req’t specification and working with the IT team for automation of the process (exit interview piece)
 Exit interview data analysis, end to end process cycle time analysis
Result: Improvement in cycle time by 8%, compliance to exit interview up from 72% to 93%
Higher education policy launch and IJP criteria revised post analysis, 3% drop in attrition
Title: To improve the trainee allocation satisfaction score
Deliverables:
 As six sigma anchor, help the team arrive at the project charter
 Conduct VSM analysis, and identify waste/redundant steps in the process
 Design measurement system (survey) to baseline the scores for improvement
 Analyze data of the pre and post implementation of improvement actions
 Toll gate reviews and communicate bottlenecks / milestones to leadership team
Result: Score improved from 3.57 to 3.9 on a 5 pointer scale
Preference allocation improved from 69% to 79%
Role: Process excellence (BFSI & HR domain)
Key Responsibilities:
 Metrics definition, defining metrics measurement plan and driving improvements.
 Process audit to assess the level of deployment of processes in HR function.
 Process definition and PCMM implementation in HR
 Drive improvement projects in BFSI and HR domain
 Implement QMS in one BFSI engagement, define metrics and drive improvements.
 Conduct training for Six Sigma- Yellow belt certifications. Imparted more than 90 hours of training
Business Value Realization and Articulation- CONSULTING ASSIGNMNET
 Standardize on Business Value Language –Creation of Value Outsourcing Framework
 Develop horizontal and vertical level(Biz service lines) value realization perspective/model –
 Identify org/unit wide key differentiators along the value framework.
 Develop process map linking to business value. Develop benchmarks
 Finalize Consulting toolkit/excellence framework for horizontal practices
 Align Process, Systems, Measurement, People practices to value framework
 Quality/Ops Council Instruments: IA/SA framework
 Client Governance/QBR discussion structure
 Training Engine: Ops/Domain/Soft skills
 Sales Processes: Templates, Reviews
CERTIFICATIONS
∙ Skill mapping (Essentials 7 Skills) course-Nov’ 2007
∙ eSCM SP V2.0 – Course– January ’2007
∙ Metrics and Operational Excellence Training Program on COPC– Course and Certification – May ’2008
∙ Six Sigma – Trained in Black Belt, 2008
∙ iSOP (based on MBNQA) orientation, March 2011
∙ CFPM orientation session March 2011
∙ Trained in Six Sigma Black Belt by American Society for Quality (ASQ) in March, 2011

5. Summer Internship Project with Watson Wyatt June ’06 - April ’07
Organization TATA Motors Limited, Jamshedpur
Title Competency Mapping and Gap Analysis for the entire managerial population
Description
Creation of 1025 job descriptions for the entire managerial population
spread across 38 divisions.
Created Position profiles to facilitate system & the Facilitated system
updation and online availability of position profiles(SAP Updation)
Defining applicability of specific competencies to particular job roles
Designing of Competency Map through Behavior Event Interviews (BEI)
Defining the strategic, functional & leadership competencies.
Performing the competency mapping involving competency matrix and
knowledge skill framework
Accessing the gap and identifying the training needs along with the
process owners
EDUCATION
Degree Year of
Passing
Name of School/ College University/ Board Aggregate % of
Marks
MBA-MHRM 2007 IIT Kharagpur IIT Kharagpur 8.9/10
BTech in Aeronautical
Engineering
2004 IIT -ASI ASI,DGCA, Delhi 60%