Deloitte

1. Strategy & Innovation World Forum
John Meacock – Global Chief Strategy Officer - Deloitte
@jkmeacock

2. 2
Myths & Realities of Transforming in the Digital Era
Full transformation Customer-centricity Build your own platform
@jkmeacock

3. 3
Full transformation
How much is enough?
Can you transform the legacy
business?
@jkmeacock

4. 4
Anything as a Service (XaaS)
Maintenance
Insurance
Upkeep
Concierge
Fees
Switch to another vehicle anytime
Buy / Lease Nissan Switch
Membership
$699
per month
@jkmeacock

5. 5
Principles for digital transformation
CEO becomes CEO and CTO
Doing digital rather than being digital
Tech fluency – required for business leaders and professionals
@jkmeacock

6. 6
Customer-
centricity
Employee
Customer
Purpose

7. 7
Customer-centricity
@jkmeacock

8. 8
Most valuable global brands are platform companies
@jkmeacock

9. 9
Platforms allow businesses to enter markets
Barrier to Entry
Kickstarter
Platform Solution
Amazon
Upwork
Etsy
Financing
Infrastructure
Talent
Customers
@jkmeacock

10. 10
@jkmeacock
Pizza as a Service
”e-commerce company
that happens to sell
pizza”
“America’s original
pizza company”
vs.