HigherEdITMgt

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Higher Education IT Management, LLC offers cost-effective consulting and custom training engagements to help higher education improve how IT is managed. These engagements can be "pull" engagements from IT or "push" engagements by administrators or governance outside IT. We work with on-campus champions to build institutional capabilities for managing IT: capabilities such as project management, service management, continual improvement, or IT governance. We understand higher education and believe that outside groups must assist and coach in improvements, rather than lead them, for the improvement to take root.

itil itsm it service management process improvement agile it governance change management strategy service desk lean it demand management release management it management project management organizational change business process information technology

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HigherEdITMgt

Iterative itsm implementation using TeamDynamix

Connecting ITSM to IT governance

People managers in IT service change management

The service desk as a strategic function

ITIL Demand Management: why August is a bad time for a presentation

IT project management: the process of last resort

Problems are Treasures: Building ITIL Problem Management and a Problem-Solving Culture

How to Ride the Maturity Model Wave