1. Name : Heri Susanto
Date of Birth: March 10
th
1975
Nationality: Indonesia
Marital Status: Married
Gender: Male
Religion: Moslem
Language: Bahasa,
Email : herisus2012@gmail.com
CURRICULUM VITAE
Personal Data
Educational Qualification
Bachelor of Degree at STMIK Jayakarta, Majoring in Information Technology
Period ( 2000 - 2005 )
Diploma of Degree at Bina sarana Informatika, Majoring in Computer Accounting
Period ( 1997 - 1999 )
Technical Qualification
Operating System:
 Microsoft Windows 2003, 2008 server
 Microsoft Windows XP, Vista, 7, 8,
 Microsoft Office 2007.2010.2013
 Troubleshooting hardware and software
 Active Directory
 Exchange Server
 Antivirus Server (TrendMicro Enterprise Edition and Symantec)
Networking:
 TCP/IP
 LAN / WAN
Other:
 Excellent organizational skill
 Strong leadership and decision making skills
 Excellent analytical and problem solving skills
 Understanding of complex information and requirements
 Good prioritization skills and be flexible enough to adapt plans
 Great IT skills combined with a good head for business
 Ability to explain complex systems in simple terms
 An ability to work to tight deadlines and within constraints

2. Training
 IT Infrastructure Library (IT-IL) v.3
 IT Project Management
 Microsoft Project 2007
 Leader ship and Managerial
 Safety Training Observation Program (QHSE) , Schlumberger
 Windows Server 2003 and Active Directory
Certification
 MCP windows Vista
 Windows Server 2003 and Active Directory
 IT Infrastructure Library (IT-IL) v.3
 IEC
Work Assignment
Dec 2012 – Present IT Manager Cipta Artha Victory
Support all company under Purwana Group (Chemical, Building, F&B, Coffee)
Job Description:
 Develop requirements, budgets, and schedulers for information technology projects.
 Oversee all phases of project from conception to completion.
 Assist with upgrading information security.
 Ensure project is completed within budget and on time.
 Manage team of consultants, programmers, developers, and analysts.
 Create project documentation.
 Manage multiple vendors.
 Responsibility for provision of infrastructure services system
 Manage information technology and computer systems Identify problematic areas
 Maintains organization's effectiveness and efficiency by defining, delivering, and supporting
strategic plans for implementing information technologies.
 Utilize in-depth technical knowledge and business requirements to design and implement
secure solutions to meet customer / client needs while protecting the corporation's assets.
 Create, design and implementation of IT services in the document Service Level
Agreements
 Develop security standards, procedures, and guidelines for multiple platforms.
 Develop work-breakdown structures.
 Designing and making IT standard operating procedure
 Providing direction to subordinates on the use and technological solutions
 Monitoring helpdesk ticketing
 Create Monthly report

3. Nov 2007 – Dec 2012 at Mitra Integrasi Informatika (Sister Metrodata Company)
Job Description:
 Manager Assistance at Desktop Support and Partner Management Manager Deprtment
 Project Management Officer at 2011- 2012
 PM Desktop Replacement/Deployment at Inpex Corporation
 PM Desktop Replacement/Deployment at Danone Group
 PM Desktop Replacement/Deployment at XL
 PM Project asset Management at BP Indonesia
 PM Desktop Replacement/Deployment at Mandiri Sekuritas for Project Upgrade Anti Virus
 Relation Manager at 2011, Project
 Telkomsel, Indosat, Axis, Hivos, Tranportasi Gas Indonesia (TGI), Pt. INCO,
Conoco Philips, Medco
 Project Manager Manager at 2011, Project
 PM Desktop Replacement / Deployment at PT .INCO at 2011
 PM Desktop Replacement / Deployment at PT .THIESS Indonesia at 2010
 PM Desktop Management Service/Service Desk at Bank BTPN at 2009-2010
 PM Desktop Management Service/ Service Desk at PT. Telkomsel at 2009-2010
 Assistance PM Desktop Refresh Project at PT. Telkomsel at 2008
 Leader Desktop Refresh Project and service desk for PT Telkomsel at 2007
May 2001- Nov 2007 PT. Schlumberger as System Specialist
Job Description:
 Sept 2004 – November 2007 , System specialist
 December 2006– April 2007, Telkomsel Desktop Replacement Project as Team Leader
Regional Jabotabek and Pamasuka
 November 2005– Maret 2006, Telkomsel Desktop Replacement Project as Team Leader
Regional Jabotabek
 Mar - Mei 2004, Amoseas Desktop Replacement Project as Technical Leader
 Feb - April 2003 Project Aida ( Amoseas Jakarta and Garut ) as Engineer
 Feb - Mar 2002 Project AIDA and MCTN Amoseas Jakarta, as Engineer
 Mei 2001 – July 2004. Teknisi desktop support PT.Caltex Pacific Indonesia

4. May 1999 – May 2001 PT Ceria Utama Abadi. as helpdesk and desktop support, at PT. Caltex
Pacific
Indonesia.
Job Description:
 End User IT Support
 Single point of contact for IT Service desk
 Work with a team in providing 1st level solutions and supports to all IT problems
 Incident management and documentation
 Problem monitoring
 Create SOP for IT Service Desk activities
 Manage and coordinate IT Service Desk Personnel
Feb 1996 – Apri1999 PT Sumber Rezeki as Leader Management building (Maintenance) at PT.
Caltex
Pacific Indonesia.
Job Description:
 Manage and coordinate team
 Problem monitoring
 Responsibility for problem building
Feb1994 – Feb1996 PT Hostindo
Job Description:
 Cleaning Service
Resume Summary
Current Position : IT Manager at PT Cipta Artha Victory (Holding Purwana Group)
Current Specialization : IT/Computer – Hardware/software , Helpdesk, Data Center, Analyst
system, Project Management,Etc
Highest Education : Bachelor's Degree in Computer Science/Information Technology
Years of Experiences : 22 years
References
NO Nama Jabatan Perusahaan HP Number
1 Kardi Manager IT Manager PT Telkomsel 0811-100677
2 Felix Setiadi Manager Manager PT. Schlumberger 0812-8027381
3 Husni Iskandar Pohan Division Manager Country Service Delivery Manager Hewlett-Packard Indonesia (HP) 0817-221697
4 Ariyono P Director Director PT Telkom Sigma 0811-984588