1. Future Everything
Jaakko Rajaniemi
City of Helsinki
Manchester, 22.03.2012
2. One year ago …
Typically no standards available
Civil servants don’t follow
what’s happening elsewhere
“We can do better interface”
Own feedback interface
?
3. Why Open311?
• Because of all the open interface benefits
– More apps and services for citizens
• Because of improvements to the current state
– Image + Location
• Because Open311 > own feedback interface
– Even more apps, tools, experts, companies, cities,
knowledge ….
7. “The fence is broken at the
square next to the railway
station.”
Moved to the City’s customer service.
Automatic response sent to the
citizen:
“Public works department fixes
similar issues on average in 5
days.”
Status: In Process
8. “The fence is broken at the
square next to the railway
station.”
Public works department
decides to fix this issue
Status: Being fixed
9. “The fence is broken at the
square next to the railway
station.”
Tähän palauteteksti Stara fiksaa
Ja status vastauksineen
Public works department fixes
the fence.
Issue has been fixed and a
notification is sent to the user.
Status: Fixed
10. “The fence is broken at the
square next to the railway
station.”
Issue has been fixed and a
notification is sent to the user.
“The issue you reported has
been fixed. “
Status: Fixed
11. Smart City SDK project, Helsinki pilot, WP3 Smart Participation
Open311 interface Internal interface
Metro.fi Local ASPA-feedback
Citizen Feedback core handling system
news site Helsinki
Sanoma Oyj Public works
department
Other services Education
Others apps Healthcare
Question/Answers