A major international airport faces many challenges in uncertain times. To meet evolving business needs, they partnered with BPD Zenith and UnitiFM to implement MaxiCloud for Airports, a managed facilities management solution powered by IBM Maximo. This agile, cloud-based solution enhances visibility and control of each area's maintenance data. With call center integration for incoming reactive work, the solution can gather real-time data to enhance overall efficiency of maintenance teams. Integrated reporting provides management with financial, operational and service insights. Results include real reductions in asset downtime and increased passenger satisfaction. The presentation covers drivers, requirements, benefits and more.

1. DRIVING STRATEGIC TRANSFORMATION AT A
MAJOR INTERNATIONAL AIRPORT WITH
MAXIMO IN THE CLOUD

2. AGENDA
The Airport
The Situation
The Business Solution
Airport Achievements / Key
Outcomes
Lessons Learned
The Future Roadmap

3. AIRPORT PROFILE
Australia’s busiest airport
40 million passengers each year
3 passenger terminals
7 cargo terminals
$AUS1.2B revenue

4. PREVIOUS MAINTENANCE ARRANGEMENTS
Early 2000s
Single Management
Provider, plus its
own on site First
Response Team
2012 2012 & Beyond
End of Contract
review found a
reduced focus on
Asset Condition
A change was
needed to
refocus on Asset
improvement…

5. CHALLENGES
WITH THE
INCUMBENT
SYSTEM
Business
Goals
Human
Challenges
Technology
Enablers

6. BUSINESS
The system had become challenged in meeting the evolving
business needs of the airport:
No formalized frameworks
Inadequate reporting
Data integrity
Poor structure
Go back - we
don’t know what
we’re doing!

7. HUMAN
Processes were largely manual, ill defined or undocumented:
Call
Center
Airport
Stakeholders
FM First
Response
Team
FM Service
Contractor
Work
Orders
FM Calls
Service
Requests
Maximo
“The systems had
become full of
rubbish data!”
– On Site Team
Unscripted process Manual process

8. TECHNOLOGY
Responsibilities for the systems were unclear and there was a lack of co-ordinated
Continual Improvement of the Maximo system and processes.
FM Systems
Performance
Management
& Continual
Improvement
Operational
Support

9. A NEW APPROACH FOR STRATEGIC
TRANSFORMATION
Invest
Invest in its
specialized
airport assets
Retain
Retain ownership
and knowledge
of these assets
Improve
Improve asset
standards with a
program of
investment
Implement
Implement a
Managed FM
Business Solution

10. AIRPORT
SOLUTION
OBJECTIVES
 Full ownership and accountability
 Data integrity
 Build the asset knowledge
 Flexible design – future growth
 Performance Management
 Insightful reporting and analytics
 Access to industry best practice

11. FINDING THE
SOLUTION
The team had an active role:
Developing and documenting work
processes
Refining maintenance programs
Determining the best data structures,
naming conventions and workflows
to suit the business needs for the
future
Configuring a new instance of
Maximo

12. SYSTEM EXPANSION
ServiceArea&UserBase
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
HVAC
Aerobridges
Fire
Lifts
General Building
Non-FM Services
Aeronautical Ground
Lighting
Car 2
High Voltage
Water Treatment Plant
SCADA
Aeronautical Ground
Lighting
Car 2
High Voltage
Water Treatment Plant
SCADA
Grounds Maintenance
Property Services
Project Compliance
Terminal Presentation
HVAC
Aerobridges
Fire
Lifts
General Building
HVAC
Aerobridges
Fire
Lifts
General Building

13. ON-GOING MANAGEMENT
Performance
Management
Managed
FM Systems
FM Hub
Contact
Center,
Works/Data
Co-
ordination
Solution
Development
Maximo, XRM,
iBIM

14. The Airport
Airport Stakeholder
Groups
Infrastructure
and Services
Team
Operations
Teams
Project
Compliance
Terminal
Presentation
Team
Business
Continuity
NotificationNotification
smartNOTIFYsmartNOTIFY
ReportingReporting
COGNOS
smartINSIGHTS
COGNOS
smartINSIGHTS
Field AuditField Audit
smartAUDITsmartAUDIT
Airport
Corporate System
Corporate
Maximo
Corporate
Maximo
• IT
• FIDS
• Security
• Baggage
• Cameras
• eDirectory
• Phone
• Printers
• SACS
• Car Parks
• IT
• FIDS
• Security
• Baggage
• Cameras
• eDirectory
• Phone
• Printers
• SACS
• Car Parks
Oracle
Financials
Oracle
Financials
FM Service
Contractor Systems
Other
• General
• Cleaning
• T3
• General
• Cleaning
• T3
AMS
FM Service
Contractors
Other
Teams
MAXIMO
7.6
MAXIMO
7.6
FM Hub Support
Data Curation & Analysis
xRM
smartQUESTION
xRM
smartQUESTION
FM Hub
Contact Centre
ESBESB
MANAGEDFMBUSINESSSOLUTIONSYSTEMS

15. WHAT HAS THE
AIRPORT
ACHIEVED?
1. Increases in Asset Standards
2. Increases in Service
3. Improved Data Integrity and Process
Efficiencies

16. INCREASES IN ASSET
STANDARDS
1.Improved Asset
Availability:
50% reduction in
Aerobridge breakdowns pa
18% reduction in HVAC
breakdowns pa

17. INCREASES IN SERVICE
Contractors are more
responsive
Less Operational
Delays
Happier passengers
Reduced PM Backlog

18. TOTAL WORK SINCE INCEPTION
0
1000
2000
3000
4000
5000
6000
7000
Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2014 2015 2016 2017
Total Work Orders - All Types
CM
CW
GS
IV
PM
RM
Spike in Winter Months?

19. TOTAL WORK COMPLETED SINCE INCEPTION
0
1000
2000
3000
4000
5000
6000
Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2014 2015 2016 2017
Total Work Orders Completed by Year/Quarter
CM
CW
PM
RM

20. TERMINAL 2 - AEROBRIDGES
TOP 5 Faulted
Assets
Fault Cause
Asset Description No of Faults Component Operator
ABB ‐ T2 Gate 45 22 2 20
ABB ‐ T2 Gate 42 13 1 12
ABB ‐ T2 Gate 44 13 1 12
ABB ‐ T2 Gate 52 9 1 8
ABB ‐ T2 Gate 53 5 2 3
Terminal 2

21. TERMINAL 2 - BATHROOMS
TOP 5 Faulted
Assets
Asset Description No of Faults
BTH‐(M) ‐ T2 Foodcourt 81
BTH‐(F) ‐ T2 Foodcourt 51
BTH‐(F) ‐ T2 Gate 54 47
BTH‐(M) ‐ T2 Carousel 2 43
BTH‐(M) ‐ T2 Carousel 6 36
Terminal 2
Asset Detail

22. WORK BY LOCATION

23. IDENTIFIED/PLANNED WORK
(REMEDIAL)
0
10
20
30
40
50
60
70
Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2015 2016 2017
AeroBridge Identified/Planned Work Orders by Quarter by Priority
1
2
3
4
5

24. REPORTED/UNPLANNED WORK
(CORRECTIVE)
0
50
100
150
200
250
Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2014 2015 2016 2017
AeroBridge Reported/Unplanned Work Orders by Quarter by Priority
0
1
2
3
4
5

25. IDENTIFIED/PLANNED WORK
(REMEDIAL)
0
10
20
30
40
50
60
2014 2015 2016 2017
HVAC Identified/Planned Work Orders by Quarter by Priority
2
3
4
5

26. REPORTED/UNPLANNED WORK
(CORRECTIVE)
0
50
100
150
200
250
300
350
400
450
2014 2015 2016 2017
HVAC Reported/Unplanned Work Orders by Quarter by Priority
1
2
3
4
5

27. IDENTIFIED/PLANNED WORK
(REMEDIAL)
0
0.5
1
1.5
2
2.5
Qtr2 Qtr3 Qtr1 Qtr2
2016 2017
Airport Ground Lighting Identified/Planned by Quarter by Priority
1
2
3

28. REPORTED/UNPLANNED WORK
(CORRECTIVE)
0
20
40
60
80
100
120
140
160
Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2016 2017
Airport Ground Lighting Reported/Unplanned by Quarter by Priority
1
2
3
4
5

29. TERMINAL PRESENTATION – BEFORE & AFTER
0
5
10
15
20
2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October
Asset BATHROOM FIRE HVAC LIFTS LV-LIGHTING
Count of Asset and Audited by Year, Month and Asset
0
50
100
2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October
Asset BUILDINGS Count of Ref by Asset
BATHROOM
BUILDINGS
FIRE
HVAC
LV- LIGHTING
• Contractors more closely
monitoring/reviewing their
own performance
• Significant Reduction in non-
Building Terminal Presentation
Items
• Particularly Noticeable since the
commencement of Audits
• No Bathroom Items since July
• Minimal Fire/HVAC/Lifts/LV-
LightingAuditing
Commenced

30. IMPROVED DATA
INTEGRITY AND
PROCESS
EFFICIENCY
Business Solution expansion
Greater reliance on information based
management
Reduction in costs

31. WHAT IS NEXT?Maximo
Analytics
& Watson
Mobility
GISiBIM
IoT & Data
Integration

32. LESSONS
LEARNED
Choose who you partner with carefully
Play an active role in developing the
business processes together
Take an agile approach for the future
Many ways of doing the same thing in
Maximo - choose the way that ensures no
glass ceilings in the future
Understand what is the minimum viable
product for go live? Asset management is
a long journey

33. Founded in 1994, our Headquarters are
in the UK. We have global operations in
North America, Europe and Asia Pacific
– offering a 24x7 ‘Follow the Sun’
support service.
Highest level of IBM Accreditations
and Maximo Partner of the Year:
• Early adopters of Cloud
• Forward thinking solutions
• Trusted advisor to clients
Experience and capability to help
airport operators leverage data to
meet capacity demands, operate more
efficiency, address rising costs, and
differentiate their service.
BPD Zenith is an Enterprise Asset Management
partner for organizations worldwide.
Our solutions are purpose-built for specific
industries, providing complete platforms that are
designed to make the world work better.

34. THANK YOU FOR LISTENING.
ANY QUESTIONS?
Graeme Sharp CEO Asia Pacific
graeme.sharp@bpdzenith.com
+61 438 148 663
bpdzenith.com