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Hector Santana's resume
1. Hector B. Santana
2141 Starling Ave, Apt 201
Bronx, NY 10462
646-374-7661
hblue2020@aol.com
Professional Skills
ďˇ Fluent in English and Spanish
ďˇ Detail-oriented goal-driven leader who maintains a productive climate and confidently motivates,
mobilizes, and coaches employees to meet high performance standards
ďˇ Personable professional whose strengths include cultural sensitivity and an ability to build rapport
with a diverse workforce in multicultural settings
ďˇ Skilled in Microsoft Outlook, Word, Excel, PowerPoint, and Publisher
Experience:
ABM , New York,NY
12/2015 â 4/2016 Return To Work Coordinator
ďˇ Developed and implemented a Return to Work program while educating the work force
ďˇ Monitored the transition to work plan by documenting and implementing the duties the employee
will be returning on until the employee is cleared to return to work without restrictions
ďˇ Educated the employee on his or her workers comp benefits and progress
ďˇ Acted as the point of contact between the employee and Workers Comp plan adjuster
ďˇ Coordinated claims case management with physicians and other health care professionals
ďˇ Identified cases in need of medical management and requiring workplace surveillance
ďˇ Evaluated injured employeesâ compliance with prescribed physical therapy regimens
ďˇ Handled all Spanish phone calls
Empire State Building Trust Co., NewYork,NY
09/2015 â 12/2015 Administrative Assistant / Sales Representative
ďˇ Responsible for interfacing with customers and prospective clients by phone, fax, and email
ďˇ Responsible for receiving, processing, and invoicing new orders
ďˇ Handled all customer complaints
ďˇ Assisted in all group tours throughout the Empire State Building
ďˇ Handled and monitored all refunds and donation requests
ďˇ Distributed all commissions for outside vendors
CenterLight Healthcare (through Axion LLC), Bronx,NY
06/2015 â 09/2015 Administrative Assistant
ďˇ Managed the day-to-day calendars for the company Chief Compliance Officer and SVP of
Finance and Administration
ďˇ Answered telephone for the Chief Compliance Officer
ďˇ Filed and recorded corporate documentation and obtained signatures for financial documentation
ďˇ Coordinated agendas from various departments for staff meetings
ďˇ Sorted and distributed incoming communication data including faxes,letters, and e-mails for the
Compliance Department
ďˇ Prepared Microsoft Excel spreadsheets with patient information for audit purposes
2. Hospital for Special Surgery, New York,NY
07/2012 â 12/2015 Administrative Coordinator/ Patient Service Coordinator, International
ďˇ Provided smooth outpatient and inpatient flow in such areas as financial screening, appointment
and procedure scheduling for international patients
ďˇ Managed the flow of heavy phone lines
ďˇ Organized office meetings and events
ďˇ Received and distributed incoming mail or materials to appropriate offices and staff
ďˇ Delivered exceptional customer service to patients, families, and health care providers
ďˇ Handled customer service related issues and patient complaints
ďˇ Placed orders for office supplies, services, and equipment maintenance
ďˇ Processed Invoices,Vouchers, and Purchase Orders.
ďˇ Determined purchasing needs and evaluated samples, products, and services
ďˇ Managed Year-end Invoices and Budget
11/2010 â 07/2012 Sports Rehab Managed Care Liaison
ďˇ Assisted 20 therapists and managed the daily schedules of 5 different therapists
ďˇ Verified patients health insurance benefits for assessment of physical therapy
ďˇ Promoted the benefits and features of the hospital at various events
ďˇ Controlled the flow of heavy phone lines
ďˇ Trained in Medicare and HIPAA compliance
ďˇ Greeted and assisted visitors
ďˇ Dealt with customer service related issues and patient complaints
ďˇ Performed clerical task such as word processing, data entry, filing, copying, and faxing
ďˇ Processed monetary transactions
07/2010 â 11/2010 Temp - Pediatrics Registrar
ďˇ Registered new and existing patients
ďˇ Maintained patient records and scheduled appointments
ďˇ Retrieved patient charts and filed on a daily basis
ďˇ Updated Discharge files as needed and gathered updated prescriptions
ďˇ Provided exceptional customer service to patients, families, health care providers, and staff
Latino Commission on AIDS, New York,NY
03/2010 â 12/2014 Volunteer
ďˇ Assisted with informal and formal outreach, discussion groups, creation of safe places,social
opportunities, and social marketing to reach a broad range of HIV-positive and HIV-negative gay
and bisexual men
ďˇ Performed data entry and other duties as assigned
H.E.R.E.I.U. Welfare/Pension Funds, New York,NY
11/2006 - 10/2009 Benefits Educator/Administrative Coordinator
ďˇ Scheduled benefit presentations at various locations for the fund
ďˇ Maintained a daily walk-in log and handled an eighteen line switchboard
ďˇ Provided comprehensive welfare and pension information to clients, providers, unions,
employers, and others
ďˇ Conducted research on eligibility of client benefits
ďˇ Verified benefits and translated legal documents to enroll clients
ďˇ Investigated welfare and pension employer-billing issues as necessary
ďˇ Placed orders for office supplies, services, and equipment maintenance
ďˇ Processed Invoices,Vouchers, and Purchase Orders; Closed out year-end invoices
Hostos Community College â A.S. - Early childhood education