1. HEATHER HAMMOND
475 E Russell Blvd Apt 11A, Thornton, CO 80229
Home: 518-364-4242
HammondH87@gmail.com
Lead Administrative Support Associate for the past 9 years. Extensive experience with billing and insurance claims,
patient charting, and appointment scheduling in a busy medical office setting. Continually maintains a positive attitude
while interacting with demanding patients and physicians. Serves as a primary contact for both in-house and external
phone and website queries. Highly organized and detail oriented with experience supplying thorough, organized
administrative support to 8 senior executives, who goes above and beyond basic administrative tasks and takes on
multiple projects at once. Excellent work ethic and strength in boosting company morale.
Administrative support specialist
Works well under pressure
Customer service-oriented
Team building
Excellent communication skills
Accurate, detailed, highly organized
Supervising skills
HIPAA compliance
Pleasant professional demeanor
Schedule management
Medical billing
Appointment setting
Worker compensation/Insurance authorizations
Appeals
Eligibility
Accounting familiarity
Medical terminology familiarity
Explanation of benefits (EOB)
Database management
Electronic medical health record
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
04/2013 to Current
COLORADO LIMB CONSULTANTS
Denver, CO
Lead Front Office Coordinator
Handle the scheduling of appointments, run and distribute co-pay and balance reports, and manage multiple physicians
personal and business schedules. Responsible for transporting and delivering deposits to the bank. Take care of dictation
reconciliation, ordering of pathology slides, incoming and outgoing referral data entry, as well as chart audit, referring
physician audit, and limb preservation foundation audit. Oversee answering of phones, administrative staff and back up
for the front desk.
03/2007 to 03/2013
ALBANY MEDICAL CENTER HOSPITAL
Albany, NY
Lead Administrative Support Associate
Responsible for supervising administrative support employees, while ensuring proper coverage at all times. Acted as a
liaison between insurance companies and Albany Medical Center to verify eligibility and obtain prior authorizations for
patients. Answered and managed incoming and outgoing calls while recording accurate messages. Prepared patient
charts daily. Handled Billing and reconciling of billing reports, as well as general office tasks. Computer literate with
experience utilizing Microsoft word, Excel, MS Outlook, Electronic records systems, Etc.
2005HIGH SCHOOL DIPLOMA
Colonie High school, Colonie, NY, USA
2013COSMETOLOGY LICENSE: COSMETOLOGY
John Paolos Xtreme Beauty Institute, Latham, NY, USA
2014COSMETOLOGY LICENSE : COSMETOLOGY
Test for the State of Colorado, Denver, CO, USA
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
EDUCATION