This document contains the resume of Hassan Mahmoud Ibrahim. It details his extensive experience and certifications in networking, storage solutions, and IT infrastructure management. Over 20 years of work experience includes roles at NetApp, Al-Nahdi Medical Company, Saudi Research and Publishing Company, and other organizations in Saudi Arabia. He has numerous technical certifications from vendors such as NetApp, Cisco, Microsoft, Hitachi, and more.

1. HASSAN MAHMOUD IBRAHIM
Mobile: 540-940-7340
2609 Averon Drive,
Fuquay Varina NC 27526, USA
E-Mail: hmmit@yahoo.com
EDUCATION & CERTIFICATIONS
NetApp Certified Implementation Engineer—SAN Specialists May. 2014
• NCIE NS0-502
ITIL Foundation V3 April 2011
• ITIL Foundation Certified V3
NetApp Certified Implementation Engineer (NCIE) Dec. 2008
• NetApp Storage Networking Exam NS0-153
• NetApp Data Protection Solutions NS0-163
• NetApp Certified SAN Implementation Engineer NS0-501
Hitachi Data Storage USP Exam (Storage Solution) July 2007
• Exam HH0-110
Hitachi Data Storage Adaptable modular Exam (Storage Solution) March 2007
• Exam HH0-120
Network Appliance NetCache Administration Certified (Internet Solutions) June 2006
• Network Appliance NetCache Administration Exam NS0-170
Network Appliance Certified Expert (Storage Solutions) May 2006
• Network Appliance Filer Associate Exam NS0-110
• Network Appliance Data ONTAP Advanced Exam NS0-121
• Network Appliance Data Protection Exam NS0-131
• Network Appliance High Availability Exam NS0-141
• Network Appliance SAN Exam NS0-151
Cisco Certified (Networking) July 2001
• Cisco Certified Network Associate CCNA 2.0
Lucent Technologies Certified (Networking and Structured Cabling) May 2000
• Lucent Certified for Structured Cabling Installation (SYSTIMAX)
• Lucent Certified for Structured Cabling Design (SYSTIMAX)
A+ Certified (Hardware) Sep 1999
• A+ Doswindows certified
• A+ Hardware certified

2. Microsoft Certified System Engineer (MCSE) (Networking) March 1999
• NT Server 4.0, NT Server Enterprise 4.0, NT Workstation 4.0 Networking Essentials
• TCP/IP 4.0, Internet Information Server
Bachelor in Science (Management Information Systems - MIS) Sept. 1993
• King Fahd University of Petroleum & Mineral, Dhahran, Saudi Arabia
WORK EXPERIENCE
NetApp RTP in NC Aug. 2013-NOW
TECHNICAL SUPPORT ENG. LEVEL III
 Solve NetApp’s global customers Technical cases, Taking Care of All SnapDrive,
SnapManager for Exchange, SQL, Hyper-V, SMBR and SMI-S Cases
Network & Communication Manager April 2009-May 2013
AL-NAHDI MEDICAL CO.
 Taking Care of all IT infrastructure of Al-Nahdi Medical, 600 Pharmacies and multi
branches in different cities.
 Taking Care of All Storage Systems and Backup Solutions NetApp and Symantec
NETBACKUP
 Handling NetApp FAS3270 and FAS 3210 in SAN/NAS and iSCSI environment.
 Managing Storage for Multi-Application such as Oracle, Exchange, SQL, File Sharing
and Microsoft Hyper-V
 Implementing and managing different NetApp products such as Snap Drive, Snap
manager for Oracle, Snap Manager for Hyper-V, SnapMirror and others.
 Administrating backup software Symantec Netbackup 7.5 environment dealing with
Symantec appliance (Backup to disk) and Tape libraries.
 Backing up different application (oracle, MS Exchange, MS SQL, MS Hyper-V) and
platforms (Windows, Linux, UNIX-AIX)
 Managing Data Centers Facilities, Monitoring operations and Capacity Planning
 Dealing with different type of connectivity such as MPLS, Wireless, DIA, Internet
 Utilizing multi hardware and software from different vendor and dealing with multi
known supplier in the region.
 Dealing with the following products Cisco Router, Switches, Firewall and IPS. Working
also with Juniper Firewall, IPS and SSL VPN.
 Working Also with Caching Solution Blue Coat and WAN Acceleration Appliances
(Riverbed)
Network Appliance Product Specialist April2006-April 2009
STME.
 Working as NetApp Product Specialist and part of a team handling NetApp Storage
project in Saudi Aramco. The storage capacity in the project is 440 TB and has all Aspect

3. of Multi Protocol, Cluster and Mirroring.
 Symantec/VERITAS Product Support (NetBackup, Backup Exec, Storage Exec,
Replication Exec, Storage Foundation and Cluster)
Manager of Technology June 2004-April 2006
SAUDI RESEARCH AND PUBLISHING CO. (SRPC)
• Works as a Manager of Technology for the biggest publishing Co. in the Middle East
with 15 News paper and Magazine, Manage 5 Sister Companies with More than 25
locations in Saudi Arabia Plus the branches all over the world Such as Dubai, Cairo,
Lebanon, Morocco, London and others.
• Responsible completely for the Managing the existing infra-structure and implementing
new technology.
1 Manage more than 30 I.T member
2 Manage a heterogeneous network with multi HW and SW
Network Consultant April 2001-May 2004
AL-GOSAIBI INFORMATION SYSTEMS (AGIS)
• Network Design and configuration plus project management for Product like: Network
Appliance (Filer & NetCache), Quantum Tape Library, Cisco Products and Foundry
Networks.
• Installation and Maintenance of NetApp Filers & NetCaches for most Internet Service
Providers in Saudi Arabia and big institute.
• Conduct Training for NetApp Customers
• Responsible for NetApp Design and Demo implementation for Network Appliance
(Filers and NetCaches)
• Example of customers currently handling: ISPs (Awalnet, Nesma, Atheer, Shabakah Net,
ICC, Zajool) and Big Institute Such as ARAMCO refinery Riyadh, Exxon Mobile,
National Guard…etc
Senior Network Engineer. April. 1999 - March 2000
SALEC CO.
• Working with Lucent Products SYSTIMAX Structured Cabling.
• Design and Installation of Wireless Network Indoor and Outdoor using Lucent (Orinoco)
• Working with Cisco and Lucent Active Components
• Managing a group of junior Engineers working in Lucent and Cisco
Technical Support Manager in Information Technology Dept. Mar. 1996 - March 2000
OFOQ INFORMATION SYSTEMS & COMMUNICATIONS, Jeddah, Saudi Arabia
• Managing Technical support department that Servers projects for sister Companies of
Saudi Research Publishing
• Dealers for Power Computing (Apple Macintosh Clone), Compaq, D-Link Networking
Products, Newgen Printers and ECRM Printers with following responsibilities:
• Hardware and software support for PC and Macintosh
• Build computer network for PC (NT 3.51 and 4.0) and Macintosh
• Special training for sales staff and outside customers

4. System Administrator Jan. 1994 - Mar. 1996
BANAWI INDUSTRIAL GROUP, Jeddah, Saudi Arabia
• Support the computer system for the plants beside the H.Q. in Jeddah
• Duties included IBM AS/400 System, LAN (Novell 3.11 & MS Workgroup),
And large number of PCs (IBM, Compaq and compatibles)
• BPCS packages (Business Planning and Control System) an Integrated System
For financial and manufacturing applications
• Configuration and maintenance for a Voice Messaging System - Meridian, Norstar
University Co-Op Trainee Jan. 1992 - July 1992
ARAMCO SAUDI OIL COMPANY (MECHANICAL SHOP SERVICES DEPT.)
• Maintained standards and procedure of labor work hours
• Automated the manual system called Tool Procurement Process
• Member of a Cost Reduction Team in ARAMCO MSSD
I.T COURSES
NETAPP ACCELERATED NCDA BOOT CAMP DATA ONTAP 8.0 7 MODE October. 2012
ANCDA DUBAI UAE
ITIL FOUNDATION V3 Dec. 2012
SYMANTEC NETACKUP 6.5 April. 2008
NetBackup Administration for Win in Symantec Riyadh
NETAPP SAN IMPLEMENTATION COURSE Nov. 2007
SAN implementation (Linux-SUN and VMware) in Holland
HITACHI DATA SYSTEM ENTERPRIE FOUNDATION COURSE May 2007
USP Enterprise Foundation Course in Holland
NETWORK APPLIANCE CIFS & NFS, FAST LANE, DUBAI April 2006
NetApp Filers CIFS and NFS
PIX FIREWALL ADVANCED (Fast lane), SA, Riyadh Aug. 2004
PIX Firewall Advanced 642-521
QUANTUM TAPE LIBRARY (Quantum Europe Head Office), U.K, Basingstoke Nov. 2002
Quantum Tape Libraries Technical Training for Hardware and Software
Configuration and Maintenance
NETWORK APPLIANCE, DUBAI Feb. 2002

5. • Filer Advanced
• NetCache Basics
• NetCache Advanced
FOUNDRY NETWORKS, Riyadh, Saudi Arabia August. 2001
• Foundry Switches L2 Basic Layer3 FastIron
• Foundry Switches L3 BigIron and NetIron
• Foundry L4-7 ServerIron
REFERENCES AVAILABLE UPON REQUEST

6. • Filer Advanced
• NetCache Basics
• NetCache Advanced
FOUNDRY NETWORKS, Riyadh, Saudi Arabia August. 2001
• Foundry Switches L2 Basic Layer3 FastIron
• Foundry Switches L3 BigIron and NetIron
• Foundry L4-7 ServerIron
REFERENCES AVAILABLE UPON REQUEST