This curriculum vitae outlines the professional experience and qualifications of Hany Abd El Latif Osman. He has over 15 years of experience in customer service, sales, and accounting roles. His most recent role is as a supervisor in the customer operations department at Cable Network Egypt, where he is responsible for handling customer payments, reports, and technical support. He also has experience working in sales, customer service, and as an accountant for other companies. He has strong computer skills and is fluent in Arabic and English.

1. C U R R I C U L U M V I T A E
1
HANY ABD EL LATIF OSMAN
Email: Hanyosman@Gmail.com
Cell Phone : (+2) 0100 1352523
Objective:
Seeking a job professional and dynamic organization where I have chance to apply my skills and
acquire knowledge along with the right tools to increase the present value of my organization and
consequently myself.
PersonalData
Nationality Sudanese
Date of Birth 26 Mar-1979
Place of Birth Cairo, Egypt
Marital Status Married + 2 kids
Military service Exempt
Permanent Address 6th. of October City
Education:
May 2001 Bachelor in commerce
Major: Accounting
Ain Shams University, Cairo, Egypt.

2. C U R R I C U L U M V I T A E
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Experiences:
Current Job:
Company: Cable Network Egypt (CNE)
Department: Customer operation department
 Title: Supervisor in Contact Center of beIN sports (Al Jazeera sports channels) & ART
channels.
Responsibilities & Achievements:
 Good working with (I.B.S) System “Integrated Business System”
 Reporting direct to the manager of the department.
 Receiving and handling customer's payments.
 Make all reports about the service level.
 Provide all CNE branches & responsible for any delay & problems through our branches.
 Provide customer with requested information about all kinds of subscriptions.
 Provide technical support for subscribers.
 Handling all kinds of customer's inquiry.
 Solving different problems such as technical problems.
Company: AMECO Tech
 Title: Sales man
Responsibilities & Achievements:
 Project “011 communications” united state campaign.
 I was promoting and selling long distance & international lines inside USA which based on
our regular prepaid service by phone.
Company: ECCO Tech.
 Title: Customer Service Representative
Responsibilities & Achievements:
 Worked in Customer Service Department.
 Aware of all the duties of the department.
 Reporting direct to the manager of the department.

3. C U R R I C U L U M V I T A E
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Company: Business Compaq
Title: Accountant.
Responsibilities & Achievements:
Recording in all Accounting books according to principals of manual accounting by using
American methods.
 Make all requirements double Journals and orientations.
 Preparing (sub contractors, suppliers, Owners) Accounts and projects situation (cost,
Income) & Dealing with banks.
 Implementing Monthly Balance sheet.
 Write the reports for financial Manager and high management.
 Work familiarly with accounting computerized programs.
Skills:
Computer Skills:
 Microsoft Office ( Word , Excel , PowerPoint , Outlook )
 Excellent windows 7 & 8 user
 Good knowledge for using internet.
Language Skills:
 Arabic: mother tongue
 English: Very good in both written and spoken
Other Skills:
 Cooperative and good communication skills.
 Patient, have self control and good listener.
 Work effectively under pressure and for along time.
 Have the ability to work individually or as a team member.
 Ability to deal perfectly with different mentalities.
 Have the ability to analyses the complicated matters.
 Ambitious to develop my skills.
 Have the Ability to meet deadlines
Personal Qualification:
Presented, Creative, Flexible, Individually and on Group Basis, Hard worker, self-
motivated, Works under pressure, Communicative, Open minded and Skillful.
References:
Mrs. Ahmad Assad
HR Manager of ''CNE"
Tel. (+2) 38555555 ext. 2010