So many softwares, systems, applications are implemented without integrating them to organization, personnel and service. Any new tool is a change and should be treated as such. Without people in mind, all technology is useless.

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HANUMAN CONSULTING
NEW IT-SYSTEM?

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But then…

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Not to worry, it’s the IT that works - by
itself. The problem is that it does not
work with the people.
- TYPICAL?

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- Personnel do not know about the outcoming change
in IT. It comes as a surprise.
- System/ application misfits the way of working.
- System misfits other applications.
- Personnel has not received enough of training.
- People do not comprehend the existence of new
functions.
- There is no allowance for adaptation.
What’s the Issue?

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What follows?

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- Service level is not reassured and it drops.
- Confusion, mistakes, exhaustion of personnel.
- Responsibilities and, worst, customers - are tossed.
Lack of commitment.
Tired personnel that is unsupportive of each
other.
Poor business results.
Customer churn.
Launch systems with people in
mind, because otherwise…

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 Indulge personnel, if not even customers, in building
the IT, use their expertise.
 Make sure to adapt the IT to ways of working, or give
people time and training to adapt to a new way of
working.
 Allow time for change and learning process.
 Ensure that IT is in accordance with the desired
service level.
 Design IT together with, or into, the service process.
 Iterate, if need be. (Rome was not built in one night.)
Therefore…

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Why? Where are the Savings?
 Money
 Customer retention
 Key persons and personnel
 Atmosphere

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How?
CELEBRATE
AND ENJOY
RESULTS!
MAP THE
SITUATION AND
SET TARGETS
MATCH TO
ORGANIZATION,
PEOPLE, SERVICE.
ITERATE.
LAUNCH WITH
LEARNING AND
ADAPTATION
PROCESS.
Customer on mind + Entity and planning + Practicality.
STRATEGY
All this time,
customer doesn’t notice
the change. Or, maybe
he does, but as a
better service.

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Last but Definitely not Least
Always integrate technology with
the people, who use it, and service.
Otherwise, technology is completely
useless.

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Contact & Challenge us!
Hanuman Consulting
www.hanuman.fi
maria@hanuman.fi
Tel. +358 40 5868899