2. Hal Kinsey – GSA Intern
Employment Period:
May 23rd – August 5th
Chain of Command:
Hal Kinsey Marla Cruse Angela Cullen John Klebonis
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3. Projects (In Order of Priority):
CSR Bot
Scope:
• GSA PMO and Care Centers
Task Description:
Develop an automation capable of pulling
Customer Service Reports (CSR) from Business
Objects with all necessary information.
Purposes/Problems:
• Current reports not adequate
• No known process to acquire information
Problem Solving Process:
• Documented entire process
• Gained access to necessary databases
• Investigated alternative solutions
• Discussed with experts
Resources Utilized:
• Team members
• Outside departments
• Business Objects
• Rapid Applications
• Automation Anywhere
Status:
• Developed alternative solution
Estimated Savings:
• $10,000/year
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4. Projects (In Order of Priority):
WBS (Work Breakdown Structure) Calculator
Scope:
• Entire GSA PMO
• Replicable for other organizations
Task Description:
Using common task dependencies, task durations, and a
start date, create a spreadsheet that calculates
estimated completion dates for project milestones.
Purposes/Problems:
• Used for customer reference
• Dates being calculated by hand
Problem Solving Process:
• Built task dependencies
• Created function that excluded weekends and
holidays from duration calculation
Resources Utilized:
• Team members (Laurie Johnson)
• Microsoft Excel
• SharePoint
Status:
• Completed
• Potential users in GSA trained
• Used for four different projects
Estimated Savings:
• $20,000/year
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5. Projects (In Order of Priority):
Order Summary
Scope:
• GSA PMO and Care Centers
Task Description:
Create a spreadsheet that consolidates and
standardizes GSA order tracking throughout
all regions.
Purposes/Problems:
• Formatting not consistent
• Compare sales/order activity across
regions
Problem Solving Process:
• Organized existing information
• Created template
Resources Utilized:
• Team members
• Microsoft Excel
• SharePoint
Status:
• Completed
• Users trained
Benefit:
• New reporting capabilities
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6. Projects (In Order of Priority):
SOC Report Bot
Scope:
• Developed for Region 9 (CA, AZ, & NV)
• Replicable in other regions
Task Description:
Build an automation that pulls SOC reports for
Region 9 and transposes the information to
sheets that can be safely accessed by the
customer.
Purposes/Problems:
• Certain contracts require weekly updates
• Eliminate tedious, time consuming task
Problem Solving Process:
• Documented entire process
• Gained access to necessary databases
Resources Utilized:
• Team members
• Outside departments
• Microsoft Excel
• Automation Anywhere
• SharePoint
Status:
• Completed
• Runs weekly for Region 9
Estimated Savings:
• $2,000/year for Region 9 alone
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7. Projects (In Order of Priority):
GSA Metrics
Scope:
• GSA PMO and Sales teams
Task Description:
Create a unique method for reporting various
forms of GSA data.
Purposes/Problems:
• Information not compiled in one location
• Modernize GSA data reporting
Problem Solving Process:
• Acquired necessary pieces of data
• Gained access to necessary databases
• Built graphic with hyperlinks
Resources Utilized:
• Team members (Karen Richter)
• AT&T Brand Center, tSpace
• Microsoft PowerPoint, Excel, & Word
Status:
• In progress
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8. Projects (In Order of Priority):
Thrifty Bill Bot
Scope:
• Collections
• Billing Support Managers
• Sales
Task Description:
Build an automation that analyzes thrifty accounts
in multiple scrub databases and returns an output
identifying the account discrepancies.
Purposes/Problems:
• Accounts not being billed correctly
• Extremely time consuming task
Problem Solving Process:
• Documented entire process
• Gained access to necessary databases
• Spoke with RPA experts
Resources Utilized:
• Team members
• Outside departments
• ROAR
• Microsoft Excel, Notepad
• Automation Anywhere
Status:
• Completed
Estimated Savings:
• $43,560/year
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9. Projects (In Order of Priority):
AHC Charges Capture
Scope:
• GSA PMO
Task Description:
Build an automation that pulls and tabulates
customer charges for various services.
Purposes/Problems:
• Calculate total charges for customers
• Eliminate tedious, time consuming task
Problem Solving Process:
• Documented entire process
• Gained access to necessary databases
• Spoke with RPA experts
Resources Utilized:
• Team members (Terri Ryals)
• Outside departments
• DocViewer
• Microsoft Excel
• Adobe PDF
• Automation Anywhere
Status:
• In progress
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10. Side Projects
Interviews
Task Description:
Conduct interviews with 10 AT&T employees.
Purposes:
• Learn more about the diverse functions and
growing capabilities of AT&T
• Identify strengths stemming from various
knowledge backgrounds
• Develop a network
Method:
• Organized meetings with co-workers
• Utilized new Workspace 2020 meeting
spaces
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Benefits:
• Understand value of various knowledge
backgrounds
• Learned about the vast opportunities at
AT&T
• Developed network for both work here and
future employment
11. Side Projects
Skype for Business Borderless Collaboration
Task Description:
Learn about and train team members on the
Skype for Business tool.
Purposes:
• Create comfortable transition into new
communication tool
Method:
• Assembled detailed PowerPoint
• Skype for Business training call on Skype for
Business
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12. Conclusion
What I Have Learned/Observed:
• Extremely strong work ethic
• Time-management skills
• Benefits of networking
• Positive work environment
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13. Suggestions
What is Being Done Well:
• Availability of tools
• Workplace satisfaction
• Intra-organization collaboration efforts
What Needs Improvement:
PCSC:
• More external assistance with automation
• Budget for face-to-face meetings
• Intra-organization collaboration
FLITE:
• Organize resources/interns more appropriately
AT&T:
• Inter-organization (AT&T) collaboration efforts
• Invest more long-term within the company
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