The document discusses five knowledge-centric drivers for knowledge management: 1) Knowledge recognition failure where companies fail to recognize what knowledge they already have, 2) The need for smart knowledge distribution to get the right knowledge to the right people at the right time, 3) Tacit knowledge walkouts which refers to the risk of losing valuable tacit knowledge when key people leave an organization, 4) Knowledge hoarding which discusses why people hoard knowledge instead of sharing it, and 5) The need to learn to unlearn outdated practices and continuously learn new knowledge and skills.

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Knowledge Centric
Drivers

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Knowledge-Centric Drivers
Knowledge-centric drivers for knowledge management emerge
from the recognition of the business value of knowledge.
1. Knowledge recognition failure
2. Need for Smart knowledge distribution
3. Tacit knowledge walkouts
4. Knowledge hoarding
5. Learn to Unlearn

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Knowledge Recognition Failure
 The failure of companies to know what they already know.
For example:
Mouse has been introduced and patented by Xerox,
but Apple was the first who commercialized it.
 Knowledge management can help companies know what they do
know.

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Tacit Knowledge Walkouts

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Tacit Knowledge Walkouts
 Tacit knowledge represents an immense asset of value within
an enterprise.
 There are times that the loss of only a few key people "walking
out the door" with their essential knowledge and skills can put
at risk the net worth of an entire organization. In the early stage
development of an enterprise, key individuals' tacit knowledge
embody the vision and mission, as well as the core
competencies. Their loss can put at risk the viability or
survivability of the corporation.
 One of the thrusts of KM is to protect and enhance these
valuable assets by creating infrastructure and a culture of
knowledge sharing.

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Need for Smart Knowledge
Distribution
 Just-in-time knowledge distribution systems
right info + right person + at the right time
 Failure or Success must share
 Expertise must be shared
 Helps to Achieve a best practice

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Knowledge Hoarding
 What is knowledge hoarding
 Power & reputation
 Job security.
 Organization Culture
 Motivators & Rewards

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Learn To Unlearn
 Video
 When you should empty your cup.
 Old processes and techniques are unreliable and outdated.
 Old practices, methods and processes continue to be
inappropriately applied.

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References:
• http://en.wikipedia.org/wiki/Apple_Mouse
• http://www.cognitivedesignsolutions.com/KM/Proposition.htm
• http://www.cognitivedesignsolutions.com/KM/ExplicitTacit.htm
• http://www.nickmilton.com/2011/12/knowledge-hoarding-
protects-reputation.html#ixzz1zXOgPYbl
• http://www.management-
issues.com/2006/8/24/research/knowledge-sharing-
knowledge-hoarding.asp