The Intelligent Data Tool (IDT) analyzes data from 14 million annual NHS Pathways calls to provide intelligence about symptom prevalence, performance, and service usage. It turns call data into dashboards that empower commissioners to manage 111/999 contracts by providing filters, symptom trends, and performance management summaries. The IDT is currently in beta testing and will provide wider access if the pilot is successful.

1. NHS Pathways
The Intelligent Date Tool
Jackie Shears, Programme Director of NHS Pathways

2. Urgent and Emergency Care:
Integrated Access
111

3. Overview – what is the IDT?
• 14 million calls per year assessed using NHS Pathways
• Every call taken by NHS Pathways tells us something:
• About symptom prevalence
• By Age
• By gender
• By post code/CCG
• Performance of the call handler – time taken/disposition profile
• IDT takes this data and turns it into intelligence
• Secure and resilient, updated every 15 minutes

4. Data Sources for Pathways Intelligent Data
999
Systems
111
systems
Clinician
searches
Pathways
Intelligent
Data
Directory of
Services
Data output as
part of NHS Pathways
License - ideally move to
being streamed
Search
Search
Web
View
Web
View

5. Commissioner dashboards

6. Performance Management Summary –
Empowering commissioners to manage 111/999 contracts
6

7. Filters
Slice and Dice
to suite your
needs
7

8. Services Dashboard
service use, service selection by patients

9. Service usage – weekdays/weekends

10. Symptom Trends – surge warning
10

11. Testing and Next Steps?
11
• Beta testing – look, feel and functionality
• Data validation:
• Manual comparison with site data
• Will not be complete match
• Found a duplication issue – fix underway
• System outage led to batch of missing data – now
fixed
• Pilot area – training, log in administration, support to
use – case studies.

12. Wider Use
• Large number of licenses to access the data
• Subject to pilot area success – wide scale
access
• To register interest email:
nhs.pathways@hscic.gov.uk
12

13. Intelligent Data Tool
Questions
13