Le innovazioni per gestire in maniera integrata l'IT Service Portoflio Management: dal Project Porfolio Management al Service e Asset Management e Configuration Management System. Modalita' diverse per gestire la service delivery per una migliore efficenza operativa e soddisfazione degli utenti, impatto e vantaggi. Kevin Leslie, HP EMEA Sales Director SPM

1. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Changethegame:ITSPM forthe
AgileEnterprise
Kevin Leslie
Service and Portfolio Management Director,
HP Software, EMEA.

2. 2
SPM: Simplify the Management of IT Services
Strategy to
Portfolio
Requirement
to Deploy
Request
to Fulfill
Detect to
Correct
Strategy, Planning & Governance
Application Lifecycle Management
IT Service Management
Business Service
Management

3. 3
Customer Ecosystem
Lines of Business
External Suppliers
SocialCommunities
IT IT
Hosted
Services
Cloud
Services
Outsourced
Services
Communication
Services
Human
Resources
Multi-Supplier Integration
Hybrid Delivery – On-Premise & Cloud
Central IT
IT Operations CIO Office PMO /Agile
Helpdesk

4. 4
The Five most common business requests this drives:
1. Self Service/Collaboration/mobility – enhanced end-user experience
2. Managing Suppliers and the Application Portfolio
3. Software Asset Management – compliance and reducing cost.
4. Reap the benefits of the Cloud.
5. Support of Agile Project Management – with PMO governance

5. 5
BUT what are the Four catalysts for investment?:
1. End of life of the IT tooling.
2. Efficient IT – an audit of processes. Benchmark of agility and cost.
3. Change in the IT supplier.
4. Need to reduce cost.

6. Enhanced end-user experience
Self-Service
Service Cataog
Collaboration
Mobility

7. 7
Tablet Support
Service Manager Self-Service
Project & Portfolio Management
Tablet Support for SRC and PPM

8. 8
Smartphones Mini Apps
Project & Portfolio Management Apps
Service Manager Apps
Use Case Focused Smartphone Apps

9. 9
Social Self-Service
Simple Search, Social, Contextual Feeds (Knowledge, News, Incidents, …)

10. ManagingSuppliers and the
Application Portfolio

11. 11
Service Provider Governance
Supplier Relationship Management | Provider
On-boarding | Supplier Management
Service Design
Availability | Capacity
Service Continuity | Access Management
Service Operations
Operations Management | Event
Management | Metrics Management
Enabling an effective and mature service integration capability
HP Service Integration and Management (SIAM)
Retained strategic capabilities to interface with lines of business and to manage the service lifecycle
Tactical capabilities for cohesive service delivery across service providers
Operational capabilities for technical excellence in coordinating issues and activities across service providers
Demand & Supply Chain Management
Service Orchestration
Operational Integration
Demand
Management
Portfolio
Management
Strategy &
Goal Alignment
Business Service
Management
Financial
Management
Business Relationship
Management
Service Integrator
Governance
Service
Architecture
Service
Transition
Service Asset &
Configuration
Management
Self Service Management
& Global Support

12. 12
GOAS
– Transform a UK Ministry end-to-end logistics support chain to drive a high
performing schedule-driven logistics program
– Increase overall efficiency while reducing costs
SOLUTION
– Streamline and rationalize >50 separate supplier contracts
– Integrate approximately 250 applications from suppliers
– HP IT Performance Suite to automate and govern SIAM processes
– HP Software Professional Services for strategy & implementation
RESULTS
– Reduction of defects and improved customer satisfaction
– Reduced complexity and optimization of service effort and costs
– Cost-effective compliance with regulatory & industry requirements
– Increased transparency for unambiguous issue escalation
SIAM case study
Logistics contract

13. SoftwareAsset Management –
compliance and reducing cost

14. SAM self service for End User @ SAP
Julien Kuijper – SAP IT Manager Asset and License Management
April 2013

15. 15
SAM Maturity levels for Asset Type “Client SW”
Seemingl
y
randomly
Reactive
Proactive
Managed
Optimized
• Incoherent data
• Incomplete
processes &
supporting tools
• Synchronized
SW asset inventory
• Manual aligning of
SW assets / entitlements
• Target compliance
• Managed inventory
• Processes,
• SW Asset / supporting
tools are operational
• Automated SAM (cost,
lifecycle, usage ..)
• SW Asset are linked to
contracts
• SW Assets are measured,
and reported
• Full cost control
• Automated &
continuous
optimization of
usage for all asset
types
Supporting Tools
Team
Procedures
Process
Level
1
Level
2
Level
3
Level
4
Level
5SAM Maturity levels
(Works for any Asset Types)

16. 16
Recipe for compliance
Self Service via
SCI
Software Compliance
Campaigns
Supporting Tools
Team
Procedures
Process

17. 17
Figures and potential cost avoidance examples
Installation with PO: Money spent “correctly”
Installation w/o PO: To be spent (compliance) OR reduced by SCI
PO w/o installation: Potential for cost avoidance by usage of SCI
Potential savings: Saving if SCI is used to Reduce the installation
w/o PO and Licenses un-installed are sent back
True Up this
Not this
For SW title 1

18. 18
Universal Discovery for ORACLE Licensing
ü An Oracle-verified solution for collecting and summarizing license
information about Oracle Databases (version 8+)
ü Co-developed by Oracle License Management Services (LMS) and
HP Software.
ü A unique solution that enables the rapid and non-intrusive
collection of information required to maintain compliance.
ü Accelerates license review engagements by having an Oracle
license audit report at hand in advance of a formal audit.

19. Reap the benefits of the Cloud.

20. 20
ITSM as a Service
Easy to evaluate (sandbox)
Quick to deploy (30 days for LOB)
Establishing the production system
Simple administration and configuration –
doesn’t need an advanced degree
Ease to use & just works
Allows users to do their jobs - the way they
want to work
Straightforward on going maintenance
Simple upgrades
More frequent upgrades and easy to stay
current
Cost benefits - especially in years 1-3
Reduced capital expenses and associated
administration
Scaleable
Secure
Data separation
Disaster proof
Total Solution Delivered
Service Management Lifecycle solutions
integrations
Process consulting and industry best practices
World-wide presence and delivery capabilities
Meeting Customer Expectations

21. 21
HP Service Anywhere
Codeless Configuration - Simple and powerful
tailoring suite
Form, table and task editor
Process Designer
Simplified processes with HP best practices
Service Desk
Incident Management
Problem Management
Change Management
Configuration Management
Social Collaboration
Multiple sessions with multiple incidents and interactions
Self-service portal
Self Service Ticketing
Simplified access administration
Centralized user and role administration
Authentication against customer LDAP
Decreased on-boarding with user data from customer’s LDAP
User data caching for improved performance
Integrations
Web services, email, and Connect-It
Data and config upload and download
Data upload of Locations, organizations, groups, user & CIs
Utilities to move customizations between SaaS systems
Automatic regular updates
3-4 automatically deployed updates per year
Customer configurations untouched
99.9% availability guarantee
Key features for the first release

22. 22
HP Service Anywhere Solves extended Business Needs
Win-win between business & IT
SaaS service desk integrates with central IT
IT continues to control integration, data security
and governance
Line of Business, Satellite Organizations, Remote Sites
Central IT
HP Service
Manager
Remote
Site
LoB

23. Support of Agile Project Management –
with PMOgovernance

24. “Over40%ofcompanieshaveadoptedAgile...”
“...butlessthan20%havescaledAgileacrossthe
Enterprise”
-ForresterResearch,Inc.

25. 25
53% of organizations do
Agile and Waterfall
“Water-Scrum-fall is the reality of agile”
Dave West – SD Times

26. 26
Problem
Problem
How to Managing a
hybrid mode of
both Agile and
traditional lifecycle
methods
How to Support
dozens of fast-
paced projects
without losing
track of the big
picture?
How to effectively
controls over the
entire organization
to reduce the risk
and improve agility
Agile frameworks are rapidly gaining
popularity among software developers
.
The challenge—supporting dozens of
fast-paced projects without losing
track of the big picture—aligning IT
with business objectives.

27. 27
Agile Project Management
• Intuitive Web 2.0 friendly user Interface
• Management of Backlogs, User Stories & Defects
• SaaS solution immediately available
• Analytic view of development
• Integration with Eclipse and Visual Studio
• Comprehensive traceability between releases, users
stories, code and tests
• Intuitive and immediate learning
• Consolidation of agile projects in the unified project
portfolio across synchronization with HP PPM
HP Agile Manager completes traditional project management
Features Benefits

28. 28
How? With HP PPM and Agile Manager
• Capture all demand
• Prioritize against value, strategy and
available resources
• Assign resources/tasks, efficiently
execute the project
• Combine all project elements into
executive status dashboards
• Assess/reprioritize/finalize project
“Integration of HP PPM with Agile Manager
means more value out of our investments”
Source: CTO, Small Business Professional Services Company
- TechValidate

29. 1. End of life of the IT tooling.
2. Efficient IT – an audit of processes.
Benchmark of agility and cost.
3. Change in the IT supplier.
4. Need to reduce cost.

30. 30
Gartner: Over 80% of IT Service Desk
organizations self-assess with an
overall maturity of 2 or less
(using Gartner’s 5 point scale)
ITSM Customer Maturity

31. 31
0-Non-Existent
1-Ad Hoc
2-Repeatable
3-Defined
4-Measured
5-Optimized
Incident
Change
Service Request
Problem
Event
Release
Configuration
Financial
Asset
Service Continuity
Knowledge
Business Relationship
Service Level
Supplier
Availability
Capacity
Strategy
Service Portfolio
Demand
Forrester 2012 ITSM SurveyOpportunity

32. 32
Turning ideas into outcomes
with HP Software
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Efficient self-service operations
Powered by the HP IT Performance Suite
• HP Service & Portfolio Management
IT performance
• Decrease in IT complexity
• Massive efficiencies with 11,000 IT engineers and
250,000 users of the self-service portal
• Service-centric culture aligned with the business

33. 33
MATURITY ASSESSMENT – (Gartner consultancy)
— Russian Railways in before program
— Median data on WW companies
— Russian Railways after program
Assessment used CobiT Online database,
WW companies with revenue > 5B USD
or employees number > 15,000 were selected.
PO4 Define the IT Processes, Organisation and
Relationships
AI6 Manage Changes
DS1 Define and Manage Service Levels
DS8 Manage Service Desk and Incidents
DS9 Manage the Configuration
DS10 Manage Problems
DS13 Manage Operations

34. 34
The Five most common business requests this drives:
1. Self Service/Collaboration/mobility – enhanced end-user experience
2. Managing Suppliers and the Application Portfolio
3. Software Asset Management – compliance and reducing cost.
4. Reap the benefits of the Cloud.
5. Support of Agile Project Management – with PMO governance

35. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Before the game changes on you.

36. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Changethegame…
Before the game changes on you.