2. Today’s challenge
Business objectives
Improve Attract and Create competitive
business processes retain customers products/services
How must IT transform?
• Free up capital for innovation
• Improve IT-enabled business processes
• Improve business continuity and risk management
• Improve agility
Application growth Infrastructure explosion Cost explosion
• Growth and new types of • Growth in physical and • Cost of labor
applications (composite virtual infrastructure 3x system
SOA, rich media)
Growing complexity makes it harder for IT to transform
2 12/11/2008 HP Confidential - Don't Copy or Distribute
3. The problem
The IT value chain is broken
Business outcomes
50%of IT initiatives fail to deliver positive business outcomes1
STRATEGY APPLICATIONS OPERATIONS
Finance Business
PMO Development CAB Support
Procurement Analysts
Enterprise Compliance
HR/Legal Q/A Operations
Architects and Security
• Lack of visibility into demand • Manual, incomplete • Inability to align service
• Inability to prioritize quality assurance quality with business demand
projects based on business • Inability to align business, • No change governance and
value and risk quality and operational compliance management
requirements
54%will reduce the scope of an IT 80% of issues in production are 70%of IT budgets go to ongoing
project to prevent delay 1 self inflicted 2 operations and maintenance 1
1 Survey by the Economist Intelligence Unit of 1,125 IT professionals based in the Americas, Europe, the Middle East and Asia-Pacific June 2007
2 Gartner, From Concept to Production, Software Changes and Configuration Management, April 2008
3 12/11/2008 HP Confidential - Don't Copy or Distribute
4. What’s needed –
Business Technology Optimization (BTO)
Delivering business outcomes
Business outcomes Predictable
Insight into outcomes, analytics, processes
Accountable
Financial control, SLAs, governance
Improve business and IT alignment
STRATEGY APPLICATIONS OPERATIONS Repeatable
Automation, policies, best practices
Automate, standardize and
integrate key functions within
IT domains
Automate and integrate key
processes across the IT value
chain with a lifecycle approach
4 12/11/2008 HP Confidential - Don't Copy or Distribute
5. BTO solution – unifying the IT value chain
Alignment through integration and automation
Business outcomes
Control Control
points points
Portfolio priorities Requirements End-to-end business service health
Financial plan Quality and Consolidated service desk
Security Assurance
Architecture governance SLA & Performance Validation Change and compliance automation
STRATEGY APPLICATIONS OPERATIONS
Finance Business
PMO CAB Operations Support
Procurement Analysts
PLAN/ QUALITY OPERATE/
ALLOCATE REQUIREMENTS/ ASSEMBLE/
PRIORITIZE/ ASSURANCE/ RELEASE PROVISION CHANGE/ RETIRE
RESOURCES DESIGN BUILD
FUND SECURITY SECURE
Enterprise Compliance
HR/Legal Development Q/A
Architects Security
5 12/11/2008 HP Confidential - Don't Copy or Distribute
6. BTO portfolio capabilities
Integrated solutions across strategy, applications and operations
STRATEGY APPLICATIONS OPERATIONS
Strategic Application Business Service Business Service IT Service
Planning Lifecycle Management Automation Management
• Project and portfolio • Requirements • End user and • Automate • Consolidated
management management business change across service desk
transaction the full service
• Financial planning and • Quality management management • Continual service
– Server
analysis improvement
– Functional – Network
• Consolidated
– Performance – Storage
• Decision support and event and • Change,
– Security – Process
scorecard performance configuration
– Client
and release
• Security vulnerability
• SOA-based service • Network lifecycle management
and assessment • Automate
lifecycle, policy and management
infrastructure
contract management • Asset
compliance
management
and audit
• ITIL adoption
(v3 compliant)
People, process and task automation
Configuration management system (Federated CMDB)
6 12/11/2008 HP Confidential - Don't Copy or Distribute
7. Market leadership across the IT value chain
Best-in-class products in every category1
Business outcomes
DEMAND
DELIVERY
STRATEGY APPLICATIONS OPERATIONS
Functional verification Application
Project and portfolio management Client Service/
management #1 #1 Automation Helpdesk
#1 #1 #1
Performance validation Event
management
#1 #1
SOA Data Center Asset
governance Network Automation management
Application security
#1 management #1 #1
#1 #2
PLAN/ QUALITY OPERATE/
ALLOCATE REQUIREMENTS/ ASSEMBLE/
PRIORITIZE/ ASSURANCE/ RELEASE PROVISION CHANGE/ RETIRE
RESOURCES DESIGN BUILD
FUND SECURITY SECURE
1 Based on industry analyst publications - market share and/or capabilities assessment
7 12/11/2008 HP Confidential - Don't Copy or Distribute
8. How BTO addresses the value chain
8 12/11/2008 HP Confidential - Don't Copy or Distribute
9. Why BTO Software
1 Align IT with the business while reducing costs
2 Make IT predictable, repeatable, accountable
3 Demonstrate IT’s value through measurable results
4 Leverage the power of the largest IT provider – HP
Automate and integrate your IT value chain
9 12/11/2008 HP Confidential - Don't Copy or Distribute
10. Q&A
10 12/11/2008 HP Confidential - Don't Copy or Distribute
11. Appendix slides
11 12/11/2008 HP Confidential - Don't Copy or Distribute
12. BTO Blueprint
BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS
IT STRATEGY IT APPLICATIONS IT OPERATIONS ITIL Service
Desk
Business Business Service IT Service
Application Management Management
CIO/Biz/IT Portfolio and CAB
Steering Support
Financial Quality Management End-user and Consolidated
Committee Management business service desk
transaction
management Manage service
Manage operations processes
Manage Verify Ensure
projects, Manage Validate Consolidated event Self service catalog
enterprise functional application and performance Operations
programs requirements performance and knowledge
portfolio quality security management CAB
and costs Continual service
Network lifecycle improvement
PMO QA management Asset management
NOC Release decision support
CTO
Office Development
Run book automation
Enterprise DESIGN BUILD
Business Service Automation
Architecture
Data center automation Client automation
SOA (change execution, compliance, audit (change execution,
governance for server, network, storage) compliance, audit)
Compliance / Security
SOA PPM BSM BSA RBA ITSM
Configuration Management System (Federated CMDB)
12 11 December 2008
13. How BTO addresses the value chain
BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS
Deliverables
• IT portfolio and financial plan
PLAN/ • Requirements captured and definedQUALITY • Business transaction and application dashboards
OPERATE/
Business
ALLOCATE REQUIREMENTS/ ASSEMBLE/
PRIORITIZE/
• Implementation/project plan • Quality and security assured ASSURANCE/ RELEASE PROVISION communication RETIRE
• SLA management and change CHANGE/
RESOURCES DESIGN BUILD
FUND
• Architecture/technology plan • Production performance/scalability SECURITY
validated SECURE
• Asset/financial management and IT compliance audit
IT STRATEGY IT APPLICATIONS IT OPERATIONS ITIL Service
Desk
Business Business Service IT Service
Application Management Management
CIO/Biz/IT Portfolio and CAB
Steering Support
Financial Quality Management End-user and Consolidated
Committee Management business service desk
transaction
management Manage service
Manage operations processes
Manage Verify Ensure
projects, Manage Validate Consolidated event Self service catalog
enterprise functional application and performance
programs requirements performance Operations and knowledge
portfolio quality security management
and costs CAB Continual service
Network lifecycle improvement
PMO QA management Asset management
NOC Release decision support
CTO
Office Development
Run book automation
Enterprise DESIGN BUILD
Business Service Automation
Architecture
Data center automation Client automation
SOA (change execution, compliance, audit (change execution,
governance for server, network, storage) compliance, audit)
Compliance / Security
SOA PPM BSM BSA RBA ITSM
Configuration Management System (Federated CMDB)
13 11 December 2008
14. IT Strategy
BUSINESS STRATEGY BUSINESS
IT STRATEGY
CIO/Biz/IT Portfolio and
Steering Financial
Committee Management
Strategic demand
Manage
IT APPLICATIONS
IT OPERATIONS
Manage
projects,
enterprise
programs
portfolio
and costs
PMO
CTO Office
Enterprise
Architecture
SOA governance
SOA PPM
Configuration Management System (Federated CMDB)
14 11 December 2008
15. IT Applications
BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS
IT APPLICATIONS Application
Business Support
CAB
Quality Management
IT OPERATIONS
Verify Ensure
Manage Validate
IT STRATEGY
functional application
requirements performance
quality security
QA
Operational demand
(defects, enhancements)
Development
DESIGN BUILD
Configuration Management System (Federated CMDB)
15 11 December 2008
16. IT Operations
BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS
ITIL Service
Application
Support
IT OPERATIONS Desk
Business Service IT Service
Management Management
End-user and business Consolidated service desk
transaction Business
Manage service operations
management Service
processes (incident, problem,
Definitions change, release, configuration)
IT APPLICATIONS
Consolidated event (Dependency
IT STRATEGY
and performance Mapping) Self service catalog and
management knowledge management
Network lifecycle Operations Continual service improvement
management CAB Asset management
Operational demand
NOC Release decision support
(Operational change
Run-book automation
requests)
Compliance
/Security Business Service Automation
Data center automation Client automation
(change execution, compliance, audit (change execution,
for server, network, storage) compliance and audit)
BSM BSA RBA ITSM
Configuration Management System (Federated CMDB)
16 11 December 2008
17. BTO blueprint detailed version
BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS
IT STRATEGY IT APPLICATIONS Application IT OPERATIONS ITIL Service
CIO/Biz/IT Support Desk
Portfolio and Business
Strategic Steering
Financial CAB Quality Management Tests - Monitors Business Service IT Service
Demand Committee Management Management
Management SLAs and
• Project Manage Manage incidents
proposals enterprise Verify Ensure End-user and Consolidated
projects, Manage functional Validate service desk
• New portfolio programs application business
applications business quality security performance transaction
and costs Manage service
• New services Resource requirements management Business operations
Automate Diagnose
Isolation & triage
constrained Control and
Business impact
test Vulnerability Service processes
• New portfolio performance Definitions
architectures enforcement Manage planning, assessments Consolidated
optimization problems (Dependency Self service
quality execution for event and catalog and
PMO development, performance Mapping)
requirements Analysis Tune knowledge
QA and management
Service of defects production environment Continual service
portfolio repository Network Operations improvement
QA
lifecycle CAB Asset
CTO Office management management
Enterprise Development NOC RFCs/incidents Change
Architecture impact
DESIGN BUILD Change and
Manage SOA Remediation
notification Release decision support collisions
portfolio SOA
Publish services and repository Run-book automation
manage consumption Quality
management Business Service Automation
Operational repository
Data center automation Client automation
Demand (change execution, (change execution,
• Defects compliance and audit for compliance
• Enhancements server, network, storage) and audit)
Compliance / Security
• Operational
change requests
• Service catalog
• Knowledge mgmt.
SOA PPM BSM BSA RBA ITSM
Configuration Management System (Federated CMDB)
17
18. BTO blueprint technical version
BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS
IT STRATEGY IT APPLICATIONS Application IT OPERATIONS ITIL Service
Desk
CIO/Biz/IT Portfolio and Business Support
Steering Financial CAB Business Service IT Service
Quality Management Tests - Monitors Management Management
Strategic Committee Management
Demand Manage Manage SLAs and
Verify Ensure End-user and incidents Consolidated
• Project enterprise projects, functional service desk
portfolio Manage application Validate business
proposals programs quality
and costs business security performance transaction Manage service
• New Resource Business
applications requirements Automate management Service operations
Isolation & triage
Diagnose
Business impact
constrained Control and Vulnerability processes
• New services test Definitions
portfolio enforcement assessments performance Consolidated
Manage planning, Self service
• New optimization for problems event and
quality execution catalog and
architectures PMO development, performance knowledge
requirements Analysis QA and Tune management (Dependency
of defects production Mapping) Continual service
Service environment
portfolio repository Network improvement
QA lifecycle Asset
CTO Office management management
Enterprise Development NOC Change
RFCs/incidents
Architecture impact
DESIGN BUILD Change and
Manage SOA Remediation notification Release decision support collisions
portfolio
Publish services and SOA Run-book automation
repository Quality
manage consumption New projects Defects Business Service Automation
management
and and
Operational enhancements repository issues Data center automation Client automation
Demand (change execution, (change execution,
• Defects compliance and audit for compliance
• Enhancements server, network, storage) and audit)
Approved application
and infrastructure changes Operations Compliance / Security
• Operational
change requests. CAB
• Service catalog
• Knowledge mgmt.
SOA PPM BSM BSA RBA ITSM
Configuration Management System (Federated CMDB)
18
