CRMAvatar software is the solution that enables the 360-degree view by connecting all your customer touch points. Our integrated product suite provides Client and Contact Management,Sales Automation,Marketing Automation,Customer Service Support ,Help Desk Management.

1. A d d r e s s : F - 2 4 9 P h a s e 8 B M o h a l i .
T e l : + 9 1 - 9 0 4 1 4 2 0 0 2 1 , + 9 1 - 9 5 6 9 7 9 8 0 0 7 , 0 1 7 2 -
4 6 3 2 0 2 5
E m a i l : c a r e e r s @ h g t e c h s o l u t i o n s . c o m ,
h i m a n i @ b u d d i e s d e n . c o m

2. ABOUT US
Company Overview
HGTechSolutions is a product based company
with its expertise in the development of native
CRMAVATAR ,ERP Avatar. Custom Software
development, mobile apps, Website
Development ,social community Website, and
industrial training are the areas in which
HGTechSolutions has gained a good reputation
in the market.

3. OUR SERVICES
Weareproudofourbestservice
Software
Development
Website
Development
Host Avatar HGTechDirectory
Business
Development

4. WE PROMOTE
Leadership
Innovation
.
Teamwork Professionalism
Inspire others, set the
priorities and create a vision
to achieve goals for
betterment of the society.
Get adapt to the changing
environment and improvise
accordingly by incessant
innovative ideas.
Work as team to solve
each and every
problem to provide the
optimum and best
solution.
Continuous development by
setting the standards and
developing a disciplined
workplace.

5. ABOUT CRMAVATAR
CRMAvatar software is the solution that
enables the 360-degree view by connecting
all your customer touch points. Our
integrated product suite provides
1)Client and Contact Management
2)Sales Automation
3)Marketing Automation
4)Customer Service Support
5)Help Desk Management

6. About CRMAVATAR
CRMAvatar helps cut through information silos within an organization, leveraging
current technology investments to provide the right information to the right people
at right time.
CRMAvatar CRM solution enables organizations to automate all their critical
business information, thus achieving tremendous increase in business productivity
and reduce costs to develop Effective Sales & Marketing and Customer Service
Strategies.
We are a rare breed in the market, practicing the true meaning of Customer
Relationship Management (CRM) within the halls of our offices. We take care of
our customers, & that’s why we have one of the highest customer retention

7. Accounts and
Contacts
Marketing
Automation
Sales
Automation
Customer
Service
FEATURES

8. FEATURES
Reporting &
Dashboard
Project
Management
Document
Management
Calendar,
Scheduling,
Reminders &
Relationships

9. ATTRIBUTES
O F O UR SERVICES
QUALITY
We ensure best quality of
product to our consumers
QUANTITY
Quality and quantity are
essential for any service
SERVICE
Timely delivery of services is
our motto
UP TO DATE
Up to date technology is used
SUPPORT
We provide great customer
support to our clients

10. LETS STUDY IN DETAIL
ABOUT CRMAVATAR

11. CRMAVATAR
Accounts &
Contact
Management
Marketing
Automation
Sales
Automation
Reporting &
Dashboard
Project
Management
Productivity
Tool
Customer
Service

12. Accounts & Contact
Management
Record detailed information for customers and
vendors, both at the Accounts Level & for individual
Contacts.
Empower representatives to provide a high
level of customer service with a complete record of
customer communications, including phone calls,
e-mails, meetings and presentations.
Easily review upcoming activities, sales opportunities,
attached documents , all from a Main Contact Screen.
CRMAvatar includes fully-integrated scheduling and
task management system to track both internal and
external customer activities, including multiple
Accounts and resources, with reminders and
Calendars

13. Accounts & Contact Management
Resource
Scheduling
Calendaring &
Scheduling
Reporting
To-Do's List
Customizable
Dashboard
Document
Management

14. Marketing Automation
CRMAvatar provides a rich source of customer
information to help you better manage your marketing
efforts and make sound decisions based on the needs of
your customers and opportunities.
Using CRMAvatar's comprehensive marketing campaign
tools, you can build lasting and profitable customer
relationships by executing effective and timely
campaigns over both traditional and electronic channels.
Create targeted e-mail campaigns for automated
execution and follow-up and use integrated data mining
and contact grouping to optimize multi-channel
marketing. Realize significant value and gain
lasting competitive advantage through ROI analysis.
Track the effectiveness of campaigns, comparing
potential and actual responses and sales, and invest
your marketing money more effectively.

15. Marketing Automation
Campaign Management
Capture/Import Leads
Contact Management
Document Management
Telemarketing Management
Lead Source Management
Activity Management
4
3
2
1
Targeted Segment Creation by
Order

16. Sales Automation CRMAvatar puts you in complete control of your sales
pipeline, allowing you to effectively manage, forecast,
and report on all phases of the sales cycle.
Manage customer accounts throughout the sales cycle.
Capture and import leads, distribute them and create
automated follow-up reminders for qualification.
Track detailed opportunity information, and create
customized sales stages, based on product lines.
Use the powerful Opportunity Management Sales status
to forecast future revenue, and target the most profitable
accounts.
CRMAvatar includes an integrated quoting system and
basic inventory management.
Create quotes, sales orders, invoices and receive
payments using CRMAvatar Sales cycle.

17. Sales Automation
Lead generation & Routing
Prospect Management
Sales Order Entry
Forecasting & Analysis
Support History
Probability Tracking
Opportunity Management
Quote Generation
Team Selling & Management
Order History
Dashboard Management
Inventory & Quotes
Productivity Analysis
Sales Stage Tracking
Win/Loss Tracking

18. Customer Service
CRMAvatar helps you to make the most of every
customer interaction, maximizing business opportunities
and customer satisfaction by tracking customer
interactions.
CRMAvatar provides real-time access to relevant
customer data including orders, call and escalation
history, interactions, support cases, e-mail and
documents sent and received sales opportunities,
and more.
Customer service staffs have access to the
information they need to effectively resolve customer
inquires or issues on the first call, providing your
customers with greater confidence and satisfaction.
Track inquiries and issues, create contracts and SLAs
(Service Level Agreements), and track RMAs (Return
Merchandise Authorizations) all directly in CRMAvatar.

19. Customer Service
Open ,track & resolve case
Unlimited case tickets
per contact
Case Message Center
Case by Product
Tracking
Case by product tracking
Priority Tracking
Flexible Queue Management
Case Assignment
Case capture & creation
Escalation & Notification
Case Tracking by products &
Services
Online Customer Center
Reporting

20. Reporting &
Dashboard
CRMAvatar dashboard feature allows you to
organize your data according to your personal
preferences.
CRMAvatar CRM allows the creation of
unlimited graphical dashboards that can
include activity, sales, marketing, customer
service and integrated data.
Users at all levels can quickly view
“snapshots” of critical data in a single
comprehensive screen.

21. Dashboards
Pre-Built Reports
Graphs
Automated
Reporting
Custom fields
& Views
Management &
Reporting
Quick Search
Graph & List
report
snapshots
Reporting & Dashboard

22. Project Management
CRMAvatar includes built-in project management
features.
Tasks can be created. Then activity records can be
linked to these tasks, to record more specific
information, including times, participants, resources
and notes.
This can be a very handy tool for project
management team and can let them create any
project in a team as well as they can do any project
individually.

23. Project Management
Task
Management
Activity
Management
Scheduler
Contract
Management
E-mail
Management
Analytics

24. Productivity Tool
Fully integrated scheduling and task management will
allow you to track internal and external customer
Activities , including multiple participants and
resources, with To Do's and Calendars.
Continue to leverage relationships that already exist in
your network of clients, prospects, vendors, and
suppliers.
It also have team, personal and company calendar to
manage all using one piece of software.
CRMAvatar includes full document management module
which can be used to save files either related to
account, project or any other module.
This can be very useful for all teams but can be real use
for marketing team as they can access it anywhere
using internet to download any useful document related
to a meeting anywhere they are.
This can also be safe location for keeping files and
getting rid of finding the required document from piles of
files in the office so can save a lot of time also.

25. 3
2
1
Productivity Tool
• Calendaring
• Document Management
• Anytime/anywhere Web Access
• Executive Dashboard
• Customizable Reporting
• Reminders

26. Some Snapshots of our Software

32. Our Pricing
STANDARD
$18/User/Month
billed annually
PROFESSIONAL
$28/User/Month
billed annually
ENTERPRISE
$48/User/Month
Billed annually

33. MULTIPLE CRM SOFTWARES AVAILABLE IN THE MARKET

34. COMPARISION BETWEEN DIFFERENT CRM SOFTWARE

35. Product Features
Salesforce
• Sales
• Marketing
• Services
• Community
• Analytics
• Apps
Perfect Concept
ZOHO
• Sales
• Marketing
• Financial
Services
• Help desk & IT
• Business
Process
• Human
Resource
• E-mail
Collaboration
SAGE
• Sales
• Marketing
• Services
• Mobile CRM
• E-mail Marketing
• Social CRM
CRMAVATAR
• Sales
• Marketing
• Accounts &
Contacts
• Customer
Service/Helpdesk
• Reporting &
Dashboard
• Project
Management
• Productivity Tool

36. PRICING
Essential : $25/user/month
Professional :$40/user/month
On Premise : Contact vendor
for pricing
SalesforceIQ CRM Starter:$25/user/month
(billed annually)
Lightning Professional : $75/user/month
(billed annually)
Lightning Enterprise : $150/user/month
(billed annually)
Lightning Unlimited: $300/user/month (billed
annually)
Standard : $18/user/month
(billed annually)
Professional : $28/user/month
(billed annually)
Enterprise : $48/user/month
(billed annually)
Standard : $12/user/month
(billed annually)
Professional:$20/user/month
(billed annually)
Enterprise:$35/user/month(b
illed annually)

37. 1999
30 DAYS
13-24 MONTHS
$25/USER/
MONTH
(billed annually)
1 YEAR
SALESFORCE
1999
15 DAYS
7-12 MONTHS
$0
(Free for first 10 users)
MONTH-MONTH
ZOHO
1981
30 DAYS
13-24 MONTHS
$12/USER/
MONTH
(billed annually)
1 YEAR
SAGE
2012
15 DAYS
13-24 MONTHS
$18/USER/
MONTH
(billed annually)
1 YEAR
CRMAVATAR
Product Details
First Release
Date
Free Trail
Starting
Price
ROI
Avg. contract
length
Description

38. 11-20%
Proprietary
APEX
(Proprietary language
Java-like)
Cloud
Computing
SALESFORCE
11-20%
Proprietary
JAVA
Cloud
Computing,
Cross Platform
ZOHO
11-20%
MS
SQL,Oracle,DB2
ASP.NET,
ASP
Windows
SAGE
11-20%
MS SQL
ASP.NET
Cloud
Computing
CRMAVATAR
Product Details
Avg. Discount
Database
Backend
Server
operating
system
Implementation
language(s)
Description

39. Product
Industry
Agriculture/Food
Automotive/Logistics
Banking/Finance/
Insurance
Call Centre/BPO
Consulting
SALESFORCE ZOHO SAGE CRMAVATAR
Content Management
Data Services
/Management/
Research
- YES - -
- YES YES YES
YES YES YES YES
- YES - YES
- YES - YES
- YES - -
- YES
YES -
CLIENTS

40. Product
Industry
Education/Libraries
Energy/Power
Solutions
Government/Legal
Gaming/Sports/Travel
Healthcare/Medical
SALESFORCE ZOHO SAGE CRMAVATAR
Manufacturing/Dealin
gs/Engineering
Marketing/SEO/
SEM
YES YES - YES
- YES YES -
YES YES YES YES
YES YES - -
YES YES YES YES
YES YES YES YES
- YES - YES
CLIENTS

41. Product
Industry
Media/Publishing
Fashion/Cosmetics
Non
Profits/Environmental
Real Estate/Housing
Software/IT Services
SALESFORCE ZOHO SAGE CRMAVATAR
Technology
Telecommunications/
ISP
YES YES - YES
- YES - -
YES YES YES YES
- YES YES YES
YES YES YES YES
YES YES YES YES
YES YES
-
YES
CLIENTS
Utility Services YES YES -

42. # Banking/Finance
/Insurance
MAJOR INDUSTRIES TARGETED BY DIFFERENT CRM
# Government
/Legal
# Healthcare
/Medical

43. # Manufacturing/
Dealership/
Engineering
MAJOR INDUSTRIES TARGETED BY DIFFERENT CRM
# Non Profits/
Environmental
# Technology

44. OUR OFFICE
HGTechSolutions
F-249 Phase 8B
Industrial Area
Mohali (Chandigarh)

45. THANK YOU
H G T e c h S o l u t i o n s
A d d r e s s : F - 2 4 9 P h a s e 8 B M o h a l i .
T e l : + 9 1 - 9 0 4 1 4 2 0 0 2 1 , + 9 1 - 9 5 6 9 7 9 8 0 0 7 , 0 1 7 2 - 4 6 3 2 0 2 5
E m a i l : c a r e e r s @ h g t e c h s o l u t i o n s . c o m ,
h i m a n i @ b u d d i e s d e n . c o m