This document discusses service design for patients with conditions like cancer, long-term illnesses, and mental health issues. It emphasizes understanding user needs through various research methods like focus groups, interviews, and observing patient journeys. The document also mentions developing personas, scenarios, and engaging users in innovation labs to generate ideas for useful and usable products and services. Evaluation of any new service is important to consider the impact on clinical environments and patient-doctor relationships.
13. Innovation Labs
Over 100 people - 126 ideas â December to
February
Lab1: Personas, scenarios, ideas
Incubation
Lab 2: features, storyboards, pitch
http://www.innovationlabs.org.u
16. Create a persona for a
diabetes app
Psyche: we all have an overall attitude
towards life and
our surroundings which also influence the way
we meet
technology e.g. is the persona introvert or
extrovert.
Background: we all have a social
background, education,
upbringing which influence our abilities,
attitudes and
understanding of the world.
Emotions and attitudes towards technology
Link:
and the
17. Is content relevant and
meaningful?
Is it accurate, up to date, authoritative?
Collaborate with reputable content providers