1. Gwendolyn V. Welton
17843 Hickory Lansing, IL. 60438 – C: 708.362.8066 –
gwelton05@gmail.com
PROFESSIONAL SUMMARY
Customer service professional driven to exceed goals and build long term impressions on the growth of a company.
Delivers positive experiences through high-quality customer care.
SKILLS
 Creative problem solver
 Exceptional communication skills
 MS Windows proficient
 Quick learner
 Strong client relations
 Training development aptitude
 Proficient in cash management
 Local/state health laws knowledge
 Shipping and receiving professional
 Weapons training
 Theft prevention training
 Security Guard License
 Firearms expert
 Electronic surveillance
 Trust Worthy (Work with social security numbers daily)
EMPLOYMENT HISTORY
Enrollment Broker, 05/2015 to Current
Maximus – Chicago, IL
 Answered an average of 80-100 calls per day by addressing customer inquiries, solving problems and
providing new product information.
 Answered question with up-to-date knowledge of health plan.
 Investigated and resolved customer inquiriesand complaints in a timely and empathetic manner.
 Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
 Politely assisted customer via telephone.
 Contact customer to follow up on enrollments or plan changes.
Enrollment Broker, 10/2014 to 05/2015
Altastaff Inc. - Chicago, IL
(*Note: Exact same job as Maximus, but started with new company.)

2. Internship: Insurance Agent, 02/2014 To 06/2014
Larry Powell – South Holland, IL
 Calculated premiums and established payment methods for sales.
 Evaluated leads obtained through direct referrals, lead databases and cold calling.
 Contributed ideas and offered constructive feedback at weekly sales and training meetings.
 Calculated quotes and educated potential clients on insurance options.
Security Officer, 11/2012 to 02/2014
SGD Global Inc. - South Holland, IL
 Monitored and authorized entrance and departure of vehicles, cargo trucks, employees, and visitors.
 Detected suspicious activities and watched for criminal acts and rule infractions.
 Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
 Monitored and reported suspicious act to local authorities.
 Warned offenders about rule infractions and violations and verbally evicted violators from premises.
 Denied Entrance to the building to unauthorized persons.
 Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Sale/Production Rep, 04/2011 to 11/2012
Goodwill – Lansing, IL
 Greeted customer in a timely fashion while quickly determining their needs.
 Recommended merchandise to customers based on their needs and preferences.
 Wrote sales slips and sales contracts.
 Engaged with customers in a sincere and friendly manner.
 Completed all cleaning, stocking, and organizing tasks in assigned sales area.
 Built relationships with customer to increase likelihood of repeat business.
Loss Prevention, 08/2014 to 12/2014
K-Mart – Lansing, IL
 Performed surveillance of suspects using binoculars, cameras, and camcorders.
 Testified at judicial hearings and trials involving criminal act committed against the company.
 Inspected equipment, structures, and materials to identify the cause of errors and defects.
 Secured all doors in the office and main building after hours.
 Monitored central alarm system for fire, intrusion, and duress alarms when needed.
EDUCATION
High School Diploma:
2009
Thornwood High School – South Holland, IL