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I-LEAD 2010!
Final Workshop
24-25 January 2011
Montreux, Switzerland
Benvenuti
Bem-vendo
Bienvenido
Wilkommen
Bienvenue
欢 迎
,!‫ه‬ِ ‫أ‬ ‫مرحبا‬
‫ه‬ِ ‫وس‬
Introductions
I-LEAD 2010 Final 3
Introductions
Your name and location
Your culture
Your role in I-LEAD
Please be brief
Key Learnings:
Cultural Intelligence
Guido Gianasso
I-LEAD 2010 Launch Workshop 5
Personality
Culture
Human NatureUniversal
Specific for Groups
Specific to Individuals Inherited and learned
Inherited
Learned
Three Levels In Human Mental Programming
I-LEAD 2010 Launch Workshop 6
3 Levels of Culture (Schein)
Artifacts
Exposed values
Shared assumptions
I-LEAD 2010 Launch Workshop 7
Definition of Culture
“A pattern of shared basic assumptions that the
group learned as it solved its problems of
external adaptation and internal integration, that
has worked well enough to be considered valid
and, therefore, to be taught to new members as
the correct way to perceive, think, and feel in
relation to those problems.”
– Schein, 1992
I-LEAD 2010 Launch Workshop 8
Cultural Dimensions (Hofstede)
 Time Awareness
 Power Distance
 Individualism/Collectivism
 Uncertainty Avoidance
 Masculinity/Femininity
I-LEAD 2010 Launch Workshop 9
Cultural Intelligence: 4 factors (Ang)
Drive (motivational)
Knowledge (cognitive)
Strategy (metacognitive)
Action (behavioral)
I-LEAD 2010 Final 10
Building your Cultural Intelligence
 Individual reflection
 Share with your table group
 Present summary (2 minutes per table)
Reflecting on I-LEAD, what are the most
significant points you have learned about
cultural intelligence?
I-LEAD 2010 Final 11
Building your Cultural Intelligence
Reflecting on I-LEAD, what are the most
significant points you have learned about
cultural intelligence
I-LEAD 2010 Final 12
IATA – NTU video
I-LEAD 2010 Final 13
CQ and Performance in IATA
I-LEAD 2010 Final 14
78
Impact of I-LEAD on CQImpact of I-LEAD on CQ
I-LEAD 2010 Final 15
DriveDrive
KnowledgeKnowledge
StrategyStrategy
ActionAction
•Leader’s message
•Lectures on Culture
•Teaching Internal Teams
•Traveling / Visiting
•International Projects
•Managing Internal/External
Stakeholders
•Leading Internal Teams
•Conducting Research
•CQ Self-Assessment &
360°
•Being Coached and
Coaching
EXPERIENTIALEXPERIENTIAL
CQ DIMENSIONSCQ DIMENSIONS I-LEAD ACTIVITIESI-LEAD ACTIVITIES
DIDACTICDIDACTIC
SELF-SELF-
AWARENESSAWARENESS
Key Learnings:
Cultural Intelligence
GRPI
Goals, Roles, Process,
Interpersonal issues
I-LEAD 2010 Final 18
GRPI
Goals
Roles
Process
Interpersonal issues
I-LEAD 2010 Final 19
GRPI: Project, Cultural Presentations
 Goal: learning from each other
 Roles: presenters, feedback providers,
feedback receivers
 Process
 Parallel presentation sessions
 One hour per team – half project, half culture
 Interpersonal
Let’s Begin!

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I-LEAD 2010!

  • 1. I-LEAD 2010! Final Workshop 24-25 January 2011 Montreux, Switzerland Benvenuti Bem-vendo Bienvenido Wilkommen Bienvenue 欢 迎 ,!‫ه‬ِ ‫أ‬ ‫مرحبا‬ ‫ه‬ِ ‫وس‬
  • 3. I-LEAD 2010 Final 3 Introductions Your name and location Your culture Your role in I-LEAD Please be brief
  • 5. I-LEAD 2010 Launch Workshop 5 Personality Culture Human NatureUniversal Specific for Groups Specific to Individuals Inherited and learned Inherited Learned Three Levels In Human Mental Programming
  • 6. I-LEAD 2010 Launch Workshop 6 3 Levels of Culture (Schein) Artifacts Exposed values Shared assumptions
  • 7. I-LEAD 2010 Launch Workshop 7 Definition of Culture “A pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems.” – Schein, 1992
  • 8. I-LEAD 2010 Launch Workshop 8 Cultural Dimensions (Hofstede)  Time Awareness  Power Distance  Individualism/Collectivism  Uncertainty Avoidance  Masculinity/Femininity
  • 9. I-LEAD 2010 Launch Workshop 9 Cultural Intelligence: 4 factors (Ang) Drive (motivational) Knowledge (cognitive) Strategy (metacognitive) Action (behavioral)
  • 10. I-LEAD 2010 Final 10 Building your Cultural Intelligence  Individual reflection  Share with your table group  Present summary (2 minutes per table) Reflecting on I-LEAD, what are the most significant points you have learned about cultural intelligence?
  • 11. I-LEAD 2010 Final 11 Building your Cultural Intelligence Reflecting on I-LEAD, what are the most significant points you have learned about cultural intelligence
  • 12. I-LEAD 2010 Final 12 IATA – NTU video
  • 13. I-LEAD 2010 Final 13 CQ and Performance in IATA
  • 14. I-LEAD 2010 Final 14 78 Impact of I-LEAD on CQImpact of I-LEAD on CQ
  • 15. I-LEAD 2010 Final 15 DriveDrive KnowledgeKnowledge StrategyStrategy ActionAction •Leader’s message •Lectures on Culture •Teaching Internal Teams •Traveling / Visiting •International Projects •Managing Internal/External Stakeholders •Leading Internal Teams •Conducting Research •CQ Self-Assessment & 360° •Being Coached and Coaching EXPERIENTIALEXPERIENTIAL CQ DIMENSIONSCQ DIMENSIONS I-LEAD ACTIVITIESI-LEAD ACTIVITIES DIDACTICDIDACTIC SELF-SELF- AWARENESSAWARENESS
  • 18. I-LEAD 2010 Final 18 GRPI Goals Roles Process Interpersonal issues
  • 19. I-LEAD 2010 Final 19 GRPI: Project, Cultural Presentations  Goal: learning from each other  Roles: presenters, feedback providers, feedback receivers  Process  Parallel presentation sessions  One hour per team – half project, half culture  Interpersonal