1. Payroll Processors move up on the Cloud
About Balakrishna and company
Balakrishna & Co Chartered Accountants Firm was established in
1988 at Bangalore, India. With a track record of over 25 years, the
firm is providing under one roof, services in the field of Accounting, Payroll, Statutory / Internal
Audit, Taxation, International Taxation, Company Law Matters and Management Consultancy,
matters relating to FEMA, Mergers and Acquisitions.
Challenges
Balakrishna and co is in the business of providing Payroll services to its clients with an On-Premise
based Payroll Software. Balakrishna & Co faced multiple challenges in providing these services to
their clients.
One of the first issues was on configurability. As they were servicing multiple clients the software
was not configurable to meet all these requirements. This led to difficulty in handling multiple
clients at the same time.
The support from the Software provider was not good. Even solving small queries took time. The
team was tasked with downloading and updating patches on the software.
Accessibility was also an issue. The On-Premise solution was not accessible to the team that was
mobile. Response time suffered and the team needed to visit the office to check and resolve
queries.
As the software was installed internally, Balakrishna & Co had to spend upfront capital on the
servers, software, and backup infrastructure. There was a recurring maintenance and people cost.
Being in a very price sensitive market, acquiring more clients, spending less capital and while
keeping costs low was not feasible. Effort was high, growth was low and profits were minimal.

2. Solution
In the year 2011 Greytip approached Balakrishna and Co with its Cloud based Hr and Payroll
Software - Greytip Online. Team members of Balakrishna and Co had already faced challenges with
a Payroll Software and were reluctant to try another system. But Greytip’s unique selling point of
Free trial and no risks involved concept convinced Balakrishna and Co to try the system. From then
there was no looking back.
Greytip provided hassle free implementation and set up the accounts for Balakrishna & Co to
process payroll for its clients. Using Greytip Online, Balakrishna & Co could now process their clients
payrolls even out of office. Queries are solved on time and even on holidays. Client access was
provided to the application which resulted in anytime-anywhere access to the software.
Features like online Reimbursements, IT Declarations, etc reduced the amount of work that the
team had to do. Trouble Ticket module ensured that employee queries were tracked and resolved.
Online Payslips and other useful features led to a drop of almost 50% traffic from employees
leading to a significant reduction in interaction activities.
Results
Since then Balakrishna and Co has scaled by 325% (from 4 to 17 clients) and added only two
additional people on the team.
“It’s fantastic. Earlier we were struggling to prepare payroll using other software. After we moved to
Greytip we are doing things with great ease. This is futuristic software, way
ahead of its competitors, having features such as leave management, online
helpdesk etc. We strongly recommend this software to every company. “ - CA Kumar Prasad,
Balakrishna and Co.