This document is a resume for Greta IOUG, an office manager and administrative professional based in New York City. She has over 10 years of experience in office management, executive assistance, and administrative support. Her skills include scheduling, multitasking, client services, event planning, and database management. She holds a Bachelor's degree in Business Administration and a certificate in Paralegal Studies. Her most recent role was as an Executive Assistant and Business Development Officer, where she implemented new systems and ensured accurate information flow.

1. GRETA IOUG New York, NY
201.673.8779  grettaaaa@gmail.com
www.linkedin.com/in/gretaioug
OFFICE MANAGER  PROJECT MANAGER  ADMINISTRATIVE PROFESSIONAL
Office Management  Scheduling  Multitasking
A dynamic, personable office management professional with experience providing exceptional executive-level
administrative support, ensuring projects are completed on time and with high confidentiality. Extremely accurate and
organized with the ability to perform office management, staff training, meeting planning, budgeting, and data
management, while creating a warm, welcoming environment for clients. Dedicated to relieving executives of managing
their busy schedules by organizing their calendars, liaising with clients, preparing documentation and planning meetings
and event. Proven team player with the ability to work with people at all levels of a corporation.
SELECTED HIGHLIGHTS
 Supported members of the executive team by promptly and accurately fulfilling administrative and business needs.
 Improved office efficiency by implementing an electronic filing system, which introduced additional time-saving
measures.
 Enhanced communication between staff department and executive team, fostering a sense of teamwork and
collaboration.
 Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to
challenging business problems.
 A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving
efficiency improvements to office systems, workflows and processes
 Supported members of the executive team by promptly and accurately fulfilling administrative and business needs.
 Developed and consistently revised systems to ensure that the office operates at peak efficiency in supporting store
operations at Tourneau LLC.
CORE COMPETENCIES
 Client/Customer Service  Executive Support  Team management
 Appointment Setting  Strong communication skills  Research
 Event Planning  Filing & Organization  Database Management
 Meeting Coordination  Scheduling  Preparing Reports
PROFESSIONAL EXPERIENCE
Freedom of Mind Resource Center  Newton, MA  2014 – Present
Executive Assistant/Business Development Officer
 Implement new systems for the efficient execution of administrative duties for executive management in a one-on-
one working relationship.
 Create systems to facilitate timely feedback and follow-ups as the primary point of contact for internal and external
constituencies on all matters of the organization.
 Develop mechanism to ensure information accuracy whilst acting as the primary liaison to the board of directors and
senior management teams.
 Implement innovative strategies for the organizing and coordinating executive outreach and external relations
efforts.
 Exercise oversight over an array of special projects ensuring 100% successful completion.
 Supported members of the executive team by promptly and accurately fulfilling administrative and business needs.
 Improved office efficiency by implementing an electronic filing system, which introduced additional time-saving
measures.

2.  Enhanced communication between staff department and executive team, fostering a sense of teamwork and
collaboration.
Tourneau LLC  Boston, MA  2006- 2014
Administrator/Office Manager
 Developed and consistently revised systems to ensure that the office operates at peak efficiency in supporting store
operations.
 Implemented systems to ensure fiscal accuracy in the processing all payments.
 Utilized strategies to ensure the timely receipt into and shipping of merchandise out of the store.
 Completed in a timely manner all daily sales reports.
 Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.
 Listened to the client/customer and analyzed the problem to offer a prompt resolution to ensure loyalty and
business.
 Maintained detailed records of billing through reconciliation processes.
 Excelled in greeting guests, typing letters and reports, filing, managing supplies, routing phone calls, preparing
blueprints for shipping, and editing specifications.
 Ensured the office was always working at top productivity – managed all mailing and shipping needs, office supplies,
filing, scanning and ensured top-level customer service at all times.
EDUCATION
Suffolk University, Boston, MA: 2010
Bachelor of Science in Business Administration (BSBA), specializing in Global Business and Finance
Certifications:
Boston University, Boston, MA: 2011
Certificate in Paralegal Studies
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)/ Google Docs /
Google Drive / Google Calendar Google Plus / QuickBooks / Dropbox / Payroll Tax and
Accounting / Printers / Fax Machines / Internet / Scanners / Adobe Contribute/ Smart
Office / Typing Speed: 70 wpm
LANGUAGES Russian
HONORS & AWARDS  Achieved Perfect Accounting Score 12 Consecutive Months for 4 years
PROFESSIONAL DEVELOPMENT  Certificate in Paralegal Studies
 IPEC Leadership Engagement Program
VOLUNTEERING EXPERIENCE Red Cross / SPCA / Big Brother, Big Sister / YMCA / Churches / Shelters / Afterschool
Programs / Mentorships
Detailed Professional References Available upon Request
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