This training guide discusses training, its importance, and how to plan an effective training program. It defines training as a systematic process to develop employee skills and knowledge through instruction and practical activities. Training is distinguished from education and development in being short-term and job-focused. When preparing a training plan, the guide advises identifying what employees need to know, should know, and it would be nice for them to know. Benefits of training include maintaining quality, achieving standards, reducing costs, and improving relationships. Effective training presentation requires using examples, encouraging participation, and connecting with trainees.

1. TRAINING GUIDE
Prepared By : Green Wind Solutions

2. WHAT IS TRAINING
Training is a systematic process through which an
organization’s human resources gain knowledge and develop
skills by instruction and practical activities that result in
improved corporate performance.

3. DIFFERENCES BETWEEN TRAINING,
EDUCATION & DEVELOPMENT
• Training is short term, task oriented and targeted on achieving a change of attitude,
skills and knowledge in a specific area. It is usually job related.
• Education is a lifetime investment. It tends to be initiated by a person in the area of
his/her interest
• Development is a long term investment in human resources.

4. A SYSTEMATIC APPROACH
TO TRAINING
Key Concepts in Preparing a Training Plan
Before you train and develop people identify what:
– They must know - before they can perform job
– They should know - to improve performance
– Would be nice for them to know – but not necessary to perform duties.

5. IMPORTANCE OF TRAINING
• Maintains qualified products / services
• Achieves high service standards
• Provides information for new comers
• Refreshes memory of old employees
• Achieves learning about new things; technology, products / service delivery
• Reduces mistakes - minimizing costs
• Opportunity for staff to feedback / suggest improvements
• Improves communication & relationships - better teamwork

6. BENEFITS OF TRAINING
Most training is targeted to ensure
trainees “learn” something they apply to
their job.
Be Smart

7. DO ORGANIZATIONS NEED TRAINING
The answer is “YES”
However, we must know the purpose and functions of
training before we can use it.

8. ICEBREAKER: INTRODUCE YOURSELF
Introduce yourself to the rest of
the group and talk briefly about:
• Your name
• An interesting fact about Company
• Why you are taking this training
• What your interest is in the substance abuse field

9. TIPS FOR EFFECTIVELY PRESENTING IN
PP
• Use participants’ names
• Face participants
• Be aware of your timing: Stay on schedule
• Use the power of your voice
• Use non-verbal communication
• Use examples as much as you can
• Avoid simply reading the slides
• Establish continuous eye contact
• Refer to the pictures, graphics, & figures
• Be aware of participants’
non-verbal signs
• Encourage participation:
questions, comments, examples, feedback, etc.
Go straight to the point
Make it easy
Connect with participants!

10. WHAT IS IN THE SLIDES?
Structure of the presentations:
• Case studies
• Learning activities
• Questions and comments
• Post-assessment
• Thank you for your time!

11. THE ASK CONCEPT
• If we follow the GAP concept, training is simply a means to
use activities to fill the gaps of performance between the
actual results and the expected results.
• This GAP can be separated into 3 main themes
1.Attitude
2.Skills
3.Knowledge

12. RANK ASK BY DIFFICULTY TO DEVELOP IN PEOPLE
• Attitude
• Skills
• Knowledge
• Easy
• Moderately difficult
• Most difficult

13. TRAINING LOGISTICS• 1. Identification of suitable venue
• 2. Booking of venue
• 3. Specification of equipment needed
• 4. Print Manual
• 5. Registration of participants
• 6. Confirmation to participants
• 7. Seating Arrangements
• 8. Catering requirements (if any)
• 9. Copying of handouts and other training material
• 10. Print Feedback Sheets
• 11. Print Attendance Sheet
• 12. Equipment checklist
• Overhead projector
• Flipchart
• Whiteboard
• Video visualizer
• Data projector and computer set-up
• Projection screen
• Video Recording
• DVD player
• Internet link

14. THANK YOU
“People are more likely to understand what they figure out for themselves than
what you figure out for them”
(Silverman, 1995)