A Guide To Offshore Development Center Set Up by Gramener Digital

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ODC Set Up
A Guide To Offshore Development Center Set Up

ODC Set Up
2contact@gramenerit.com www.gramenerit.com
Managed Services
ODC Overview
Gramener Digital is a global delivery organization, with a special focus on building
Offshore Development Center (ODC) for our clients. Our intent is to establish ODC to
help scale our client’s IT organization quickly without losing focus from their business
objectives. ODC would also give our clients significant cost control. ODC will be a
natural extension of client organization at our office and leverages our technical and
delivery expertise & gives access to large talent pool that is associated with Gramener
IT Services.

ODC Set Up
Value Delivery
• ODC to act as client’s own delivery center at offshore
• ODC builds deep competency in the required skills
• ODC brings predictability in Client’s IT services operational costs
• ODC eliminates the need for heavy upfront investments by client
• ODC leverages Gramener’s technology strengths
• ODC nurtures and retains domain and application knowledge with
dedicated core team
• ODC provides 24*7 Operations
Copyright © 2014. All rights reserved. 3www.gramenerit.com

ODC Set Up
Key Benefits of ODC
• Increased operational efficiency
• Reduced operating costs
• SLA driven approach can also result in key process improvements delivering
significant, measurable benefits to the client organization.
• Knowledge retention becomes more streamlined and sustainable.
• Minimized downtime
• Allows the focus to be on running the business, and not the technology
• Peace of mind from knowing that monitoring happens continuously

ODC Set Up
ODC Engagement Model

ODC Set Up
ODC Setup – Stage wise Approach

ODC Set Up
Roles and Responsibilities

ODC Set Up
Gramener
Copyright © 2014. All rights reserved. 8
Gramener as a service provider groups up the development team of IT specialists, locating them on one of our
offices, matching it to the customer’s needs, creating all the infrastructure for its scope of work. Gramener’s ODC
team will be dedicated to the scope of work for the customer. The technology skills and volume of the outsourcing
services provided are decided by the customer, which can be development of new solutions, expanding the
functionality of the existing system, migration to other platforms, testing, software support, and maintenance etc.
Some of the key roles within Gramener’s end are given below.
1. Account Manager – Specializes in ensuring the execution of all the tasks required by the customer. This
person makes sure that the customer is satisfied with Gramener team’s work, keep working with the
team and recommend them.
2. Project Co-ordinator – Manage the ODC: priorities, task completion planning, communication control
and also operative issues solving.
3. Architects, Tech Lead, Developers – Key team members who executes the work assigned to them and
make sure the deliverables are matching to customer needs.
4. Testers – Team to ensure the quality of work delivered.
www.gramenerit.com

ODC Set Up
Client
Customer’s responsibilities are a little bit wider than the Gramener’s ones. Customer comes
with the need of the project/work which improves their current business model and enhances
their customer base. The customer is the one who dictates mostly the timeframes estimated or
sometimes requested. Some of the key roles from the client side are given below
1. IT Manager – Head of IT Department. His main task is managing all IT operations within the
company. IT manager plans the development and evolution strategy, compiles the budget etc.
But all the expert functions are given to managers of the respective department.
2. Business Analysts - Creating a detailed business analysis, outlining problems, opportunities, and
solutions for a business. Defining business requirements and reporting them back to
stakeholders.
3. IT Admin – Responsible for the network servers, operating systems and security programs
which would be used by the offshore team. ODC Services. Responsible for setting the IT
Standards Operational Requirements.
www.gramenerit.com

ODC Set Up
Primary Services Provided
• Application Development
• Maintenance and Support
• Managed Services
• Testing Services
• Health Assessments (standard offerings)
• Impact Analysis (for version upgrades)
• Consulting Sservices

ODC Set Up
Assumptions
• Client will identify a single point of contact to provide right business inputs in a timely
manner.
• Client will clarify domain related queries for Gramener as needed.
• HW/SW/Connectivity requirements to be discussed and established
• Content required in the scope of work will be provided by client.
• Photos/ Images/Videos/content will be provided by client and will be integrated as per
the scope.
• Required access rights on the current databases and systems to retrieve / migrate data
will be provided by client as and when it is required.
• Client shall make sure integrating systems (ie: 3rd party Data Sources etc) for different
environment are readily available to retrieve and use during implementation.
• Client will provide clarifications to Gramener’s team during defect analysis and fixing as
needed.
• During UAT, Client will provide access to user’s desktops, if required, to analyse any
defect, which is not reproducible at the Test environment.
• All documentation and communication will be in English

ODC Set Up
ODC Standard Terms and Conditions
1. Before the start of the ODC, we would like to get the MSA (Master Service
Agreement) signed between Gramener and the customer. This agreement
is signed between Gramener and the customer agreeing to a contract that
will settle most details and expectations for both parties.
2. Customer defines the SOW (Statement of Work) for each engagement or
project that Gramener will be working as part of the Offshore
Development Services. This SOW will be signed by both parties before the
start of work.

ODC Set Up
Choosing The Technology Stack

ODC Set Up
Our Indicative Commercials
Rate Card
Please get in touch with us to get the detailed rate card for different skill sets
Email: contact@gramenerit.com
Phone: +91 9986348493 or +91 9989211613
Web: www.gramenerit.com
A Typical Payments Terms
• Customer shall pay the fees as agreed in the SOW at the rates agreed in T&M/SOW
to be revised at least once in 12 months.
• Gramener shall send invoice (Physical / Electronic) to the customer once in every
month.
• Payment shall be made in the agreed currency as per SOW.
• Notwithstanding the above, payment shall be made within 2 weeks from the date
of invoice.
www.gramenerit.com

A Guide To Offshore Development Center Set Up by Gramener Digital

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