1. Graham P. Moat
8 Quilters Drive, Billericay, Essex, CM12 9YE
T: 01277-632005 M: 07787-511251
graham.moat@talktalk.net
An extremely motivated, adaptable & greatly experienced Senior Programme/Project Manager with an outstanding record of
achievement in delivering critical enterprise wide initiatives within the Private & Public sectors across the UK & Europe
combining commercial awareness & operational know how with effective capabilities & reasoned decision making.
A strong pro-active individual who can work cohesively at all organisational levels, gaining effective understanding of
pertinent requirements, then swiftly developing strategies & plans that provide for a controlled & coordinated delivery of
services to meet specified business objectives. Very results orientated & highly customer focused, with excellent relationship
& communication management skills.
Highly successful in managing all aspects in the implementation of key business & technology change across complex multi-
site IT environments. Possessing excellent organisational & problem solving skills with a genuine commitment to quality.
Key Skills
• Programme Management (MSP -
£162M)
• Business Analysis & Process Management
• Project Management (Prince2 / PMP
- €25)
• Operational & Matrix Management
• Programme Management Office (PMO) • Relationship Management
• Service Management - Delivery &
Support (ITIL)
• Business Continuity & Disaster Recovery
• Software Solutions Development (SDLC) • Outsourcing / Off Shoring / Insourcing
Selected Achievements
• Organized continual European Enterprise wide Infrastructure refresh on behalf of Top 6 Energy Client
• Led Core IT Assets assessment to improve processes & identify £2.6M+ in recoverable costs
• Recovered EMEA Portfolio of failing projects in 10 months adding $531K to Account revenue
• Coordinated delivery of new XP Desktop Service Migration to 23,000+ users for major UK Retail Bank
• Designed & developed European Business Continuity solution for leading International Investment Bank
-
Career History
-
Dec 2011 - Present: Hewlett Packard ES Ltd – Expert Programme & Project Manager
9a286d9f-be10-4279-bbc3-4ef59784c120-151211092205.doc
Page 1 of 5

2. E.ON Account - Assigned to organise and deliver key Programme initiative to replace an estimated 19,602 ageing End of
Lifecycle infrastructure and Application servers across the whole E.ON European/Asian wide Enterprise Estate predominantly
by HP’s own UK and Germany based Cloud delivered technology. Engaged with numerous Pan European HP and Client
Organisations to define Delivery Model, set expectations and determine requirements. Directed design and development of
Application Environment Solution Diagramming Tool and supporting processes to successfully provide for an effective co-
ordination of up to 4,651 Client Application based Project Requests through Assessment, Design and Delivery Stages. Thus
effectively formulating a new contractual BAU Service Offering to the Account and in support of HP’s EMEA wide Portfolio of
numerous infrastructure & Application remediation & upgrade programmes requiring similar reviews of designs & technology
solutions. Negotiated agreements with Pan Account Capability Teams, Data Centre Ops, Networks, Storage & Third Party
suppliers so to provide locked in Budget forecasts for remaining term of Client contract.
DWP Account – Assigned as the Senior Applications Portfolio Programme/Project Manager to oversee upgrade of
antiquated Applications suite. Quickly gained high acclaim of key Account Stakeholders in aligning definitions of HP’s PPMC
reporting tool to match DWP compliance standards & by instigating an Environmental Assessment process fully integrated
within the Delivery Model to deliver immeasurable long term savings. Coordinated assessment of IT Infrastructure Asset &
Configuration Management controls across an estate of 7,000+ items, questioning prevailing Cost Models & identifying
£2.6m+ in unaccounted costs within reported Net Book Values. Plus provided revised integrated project delivery processes to
ensure accuracy of future Inventory reports. Last year personally returned £538K in fees from just 44.5% in chargeable
assignments achieving an 18.47% increase in the averaged Project Health check rating to 9.13 out of 10.00
Pfizer Account - Assigned as the Regional APMO Manager for EMEA/APAC to manage a portfolio of mainly failing projects
requiring a spread workload to cater for regional time variances plus reporting to US based Global HP & customer
Management. Successfully turned position around inside 10 months by implementing & enforcing core project disciplines &
improved processes with a self designed combined Global Projects dashboard report. Resulting in 43 consecutive above
satisfactory deliveries including hardware refreshes, printer replacements & office moves with direct personal management of
Global deliveries & key projects including the renewal of SAP Hand Units & site infrastructure at 17 Warehouse sites & the
Sandown Data Centre shutdown, claiming $167K in additional personal fees plus uncovering $364K in potentially lost
income.
Nov 2010 - Dec 2011: Owner Get Moativated
Set up & managed self owned business operation specialising in the provision of cost reduction services for local businesses
& private individuals consistently helping clients achieve major cost savings across all their regular expenses. Building local
network of trusted service providers in supplying best cost services to members of both the business & private communities.
Jan 2007 - May 2009: Getronics UK Ltd - Senior Project Manager (Deputy Programme Director)
Reporting to the Director UK Projects Group in providing Programme/Project services to UK Managed Service Clients in
accordance with Prince2 standards covering Business Case & Proposals, Project Initiation Scope Planning & Change
controls, Budget & Resource forecasts, Risks & Issues Management, MI Reporting plus Operational Service Acceptance &
Project Closure.
Barclays Bank – Assisted Programme Director in organising Programme Delivery Work Streams on £162M XP
Desktop Service Migration for 23,000+ users implementing new IT environment comprising of 1,100+ servers within
9a286d9f-be10-4279-bbc3-4ef59784c120-151211092205.doc
Page 2 of 5

3. new Data Centre area housing a multi-farm Citrix estate running & distributing 1,600+ business applications to newly
deployed site infrastructure & desktop devices at 234 locations in the UK, Europe & the Middle/Far East. Regularly
attending & presenting to Programme Board & Steering Committee meetings.
Led the Service Transformation to develop & implement new Operational Service Model across 23 Regional Service
Areas in liaison with Business Service Managers, Technical Programme & Operational Support Teams defining &
documenting new Service Level Agreements. Organised PMO Operations, Programme Change Management plus
instigated & led Service Acceptance Forum in defining measurable KPI’s in engagement with Operational Support
Leads & ensuring compliance to overlying contractual obligations.
Checkmate Mortgages Ltd - Provision of full Managed IT services for Head Office & remote users of new
Customer covering Data Centre & site infrastructure, WAN/LAN, Desktops & Printers, User Apps & Secure Market
Data Feeds plus Business Continuity Planning & Disaster Recovery Testing in compliance to FSA guidelines.
Dec 2003 - Dec 2006 - Moativate Consulting Ltd
Provision of contracted Project & Service Management consultancy across varied sectors in the UK & the Netherlands
Capital Support Ltd - Developed & delivered Business Continuity Service offering to key Investment & Fund
Management customers conforming to FSA regulations. Engaging Managing related customer projects through the
development & testing of new virtualised server solutions.
London Borough of Merton - Developed & maintained PMO Operations as part of the £9M Implementation of new
e-Procurement system providing monitoring & reporting on multiple Project Work Stream activities. Designing Project
Management Reporting processes & providing collated MI reports to Council Leaders Team that assisted in delivering a
22% increase in productivity returns from in house IT project resources.
National Probation Service for Steria UK Ltd - Managed Projects Portfolio delivering Security initiatives under
OGC compliance permitting user access to Government Secure Intranet requiring installs/upgrades of WAN/LAN,
hardware & support services with consolidation/migration of 3 Regional Data Centres & rollout of new Case
Management software to 650+ users across 11 regional offices.
Bank of Tokyo & Mitsubishi, London/Amsterdam - Gained confidence of Dutch management team to provide
scope requirements for JPY2B Global Wholesale Banking system covering Treasury, Commercial Lending, Trade
Finance, Retail & Private Banking functions. Performed GAP analysis & drafted functional specifications plus Use Case
Diagrams & ran Proof of Concept testing to agree Operational Design Model in liaison with the London based PMO,
Local & Global Business Managers & both London & Tokyo Development Teams.
9a286d9f-be10-4279-bbc3-4ef59784c120-151211092205.doc
Page 3 of 5

4. Jul 2000 - Nov 2003 - Sutherland Consulting Ltd - Senior Business Consultant
Delivery of high level Programme & Project Management services to Top Tier International Investment Banks. Developing &
implementing tools & techniques for Service Management (ITIL), Operational Risk & Business Continuity Management (BCM)/
Disaster Recovery (DR) solutions & Earned Value Measurement. Providing pre-sales presentations, System evaluations,
Proposals/Tender Bids & Programme/Project Implementation Planning plus designing & producing advertising & exhibition
promotional materials.
Deutsche Bank UK - Designed & implemented Business Continuity & Disaster Recovery solution for FX Markets
Division requiring assessments of Data Centres, site infrastructure & 116 business applications providing consolidated
Visio formed dashboard RAG views of key underlying data. Validated in compliance with governing Global directive &
following 3 month proving period endorsed by Executive DB Board for rollout across all European FX operations.
Deutsche Bank UK - Implemented proven Best Practice Projects Toolset across 13 ongoing technology &
application development projects to deliver reduction in 72% of ongoing schedules & a cost savings of £338K
against previous forecasts across a £3.18M portfolio.
etb AG, Eschborn - Organised assessment of Operational IT Services covering 276 systems to win contract for 2¼
year €90M Programme, covering the set up of a Programme based PMO operation to govern the development of a new
outsourced Core Settlements system, which realised €3m pa cost saving & aided 2 new core service gains with German
banks worth €8m pa which in turn facilitated the sale of etb AG to State Street Bank in 2006. Later returning to manage
the handover of the PMO to etb personnel & extend operations to cover the whole organisation.
Commerzbank - Compiled Operational Systems Inventory to record & report on key IT infrastructure, software & all
supporting service processes to successfully gain extension of branches German Banking License
Jul 1995 - Jun 2000 - Financial Objects Ltd / IBIS Ltd - Senior Business Consultant
Reporting to Operational Director in leading Client Support Team of 44 Consultants, Service Desk & Admin staff in providing
Application Support & Project Services to 105 UK & European based banks & financial clients. Developing processes in
recording, evaluating & responding to 2000+ customer requests pa increasing Customer Satisfaction ratings to an averaged
83.7%. Attended quarterly Customer Management review meetings to discuss requirements & resolve issues. Programme
managed Global Rollout of new Release of IBIS R7 incorporating over 600 base fixes & enhancements plus successfully
delivered Programme for provision of upgraded Bank of England Liquidity Reporting module to 23 UK based clients returning
£700K in overall consultancy & new license fees.
Earlier Career to 1995 - In back office operations at 3 international banks rising from FX Clerk to Operations manager
responsible for Treasury FX/MM, Securities, Derivatives, Corporate/Private & Retail Banking, Commercial Credit Portfolio
including Syndicated & Direct Commercial Loans, Commercial & Retail Mortgages & Trade Finance.
-
Education & Qualifications
-
2012 - 15 : Project Management Professional (PMI) - In House Trained at HP
2009 : PRINCE2 Project Management (APM) - Practitioner qualified
2008 : ISEB ITIL Certificate in IT Service Management (ISEB)
1996 : Training To Train - IT Developments (John Matchett Ltd)
1973 : Bacons Secondary School – 8 ‘O’ Levels/CSE Grade 1
-
9a286d9f-be10-4279-bbc3-4ef59784c120-151211092205.doc
Page 4 of 5

5. IT Skillset
-
Versed in use of: MS O/S - 2000-XP-Vista-Windows 7 & 8.1, MS Office (Word, Excel, Access, PowerPoint Outlook, MS
Project, MS Visio, MS Publisher, MS SharePoint & numerous in-house developed systems.
Systems Delivered
include: Wintel, Linux, (Physical, Virtual & Cloud) UNIX, Citrix, Cisco, Oracle, SAP, SQL Server, DB2, AS400
Working
understanding of: MSP / Agile - Waterfall / Six Sigma - CMMi / CRAMM/ DSDM / RDBMS / RAD / RUP / SSADM / FSA &
OGC Compliance
9a286d9f-be10-4279-bbc3-4ef59784c120-151211092205.doc
Page 5 of 5

6. IT Skillset
-
Versed in use of: MS O/S - 2000-XP-Vista-Windows 7 & 8.1, MS Office (Word, Excel, Access, PowerPoint Outlook, MS
Project, MS Visio, MS Publisher, MS SharePoint & numerous in-house developed systems.
Systems Delivered
include: Wintel, Linux, (Physical, Virtual & Cloud) UNIX, Citrix, Cisco, Oracle, SAP, SQL Server, DB2, AS400
Working
understanding of: MSP / Agile - Waterfall / Six Sigma - CMMi / CRAMM/ DSDM / RDBMS / RAD / RUP / SSADM / FSA &
OGC Compliance
9a286d9f-be10-4279-bbc3-4ef59784c120-151211092205.doc
Page 5 of 5