Need better ROI on your Ivanti products? You should come to this webinar. We’ll discuss the best ways, ranging from free content to a dedicated TRM, that you can get trained on Ivanti products.

1. Presenters
Matt Robinson – Director of Global Training & Development
Jason Wyatt – Americas East Consulting Manager
Jeff Carlon – Senior Manager, Americas TRM

2. Global Academy

3. What Ivanti Did: 1H 2018
Customer training
$3,750/person/class
instructor-led
on-premise
5 days
Product Boot
Camps
May 2018
Historically…
§ customer on-demand learning
§ $3,995 individual annual
subscription

4. Blended Learning Proposal

5. Global Academy for Customers
Current offering is mostly Live Online Trainings (LOT’s) and boot
camps. eLearnings are limited but growing.
Moving to a blend of eLearning and instructor led, virtual or onsite
Endpoint
Security
Endpoint
Security
App
Control
Endpoint
App
Control
Server
Patch
Endpoint
Patch for
Server
Unified Endpoint
Endpoint
Manager
User
Workspace
Manager
Unified Endpoint
Management
Asset Manager
License
Optimizer
for Clients
License
Optimizer
for
Servers
IT Asset
Management
Service Management
Service Desk
Help Desk
Service
Management
Access
Identity
Identity
Management
• New product line
• 1 boot camp
• EPM: 31 LOT’s
1 boot camp
• UWM: 14 LOT’s
1 boot camp
• New product line
• Training TBD
• ISM: 29 LOT’s
2 boot camps
• 4 eLearnings
• 1 Service Desk
boot camp
• New product line
• Training TBD

6. Launch Offering
94 0 055 106

7. Content Progress Since Launch
94 14 472 106

8. Oct Nov Dec Jan Feb Mar
2018
129 daysGlobal Academy 2018 E-Learning Deliverables
Foundation and Navigation
ILO ITAM Security EPM UWM
QA
Architecture and Components
RES Security EPM UWM
QA
Configuration
ITSM RES ITAM EPM UWM
QA + Refinement
Roadmap
Q4
2018 Plan

9. Priorities
Focus on IGA customer experience1
Build out the IGA content offering2
Grow user base: customers, partners, sales3

10. Professional Services Overview

12. Outcome Driven
vs.
Time and Materials

13. Endpoint
Security
Endpoint
Security
App
Control
Endpoint
App
Control
Server
Patch
Endpoint
Patch for
Server
Unified Endpoint
Endpoint
Manager
User
Workspace
Manager
Unified Endpoint
Management
Asset Manager
License
Optimizer
for Clients
License
Optimizer
for Servers
IT Asset
Management
Service Management
Service Desk
Help Desk
Service
Management
Access
Identity
Identity
Management
Unified IT
Outcome Based Packages
Basic Health Check Premium Health Check
Maturity Expansion
Packages

15. Technical Relationship Manager (TRM)
The Ivanti Technical Relationship Manager is a strategic resource designed to
accelerate product adoption and increase the return on investment in Ivanti products.
The best way to maximize the ROI of your Ivanti investment is to have a strategic resource that
understands your business and helps you leverage Ivanti solutions to meet your objectives. Ivanti TRM’s
are the highest-level technical resource available. They are proactive in understanding your business
and assertive in helping you leverage Ivanti solutions to meet your goals.
The TRM service is a subscription-based offering that generally runs for a period of 12 months. Your
TRM serves as a “Technical Advisor on Retainer” and works with your executive sponsor, business
stakeholders, and key operational personnel within your organization. The outcomes of those efforts,
accelerate product adoption and significantly enhance daily operations. The TRM is a proactive customer
advocate that works closely with all Ivanti teams and complements the services offered by them.
TRM’s are intended to provide a bridge between your business requirements and the functionality of
Ivanti products. They have the necessary technical expertise and business acumen to align your product
usage with best practices. TRM’s are experts in specific Ivanti solutions such as: IT Systems
Management, IT Asset Management, Systems and Security Management, and Unified Endpoint
Management.
Our Customer’s Success is the number one goal for Ivanti so we provide several Services including
Professional Services, Training, Managed Services, TRM and Customer Relationship Managers.

16. § Technical Relationship Manager (TRM) Business Case
Outcomes and Benefits Deliverables Description
Increased Product Adoption
• Feature Gap Analysis
• Strategic Adoption Plan
It is well documented that on average only 7%
of enterprise software functionality and features
ALWAYS gets used and 45% NEVER gets
used.
Your TRM will analyse the functionality and
features currently in use and prepare a Gap
Analysis identifying what is possible. They will
help to develop a business and technical
roadmap to guide your organization through
increased product adoption. This significantly
increases your ROI.
Faster Roll-out to Users • Enablement Plan
Your TRM can significantly shorten the time to
roll-out Ivanti products across your
organization. They understand your
environment and can advise your technical
teams on the most effective ways to faster
deployment.
Enhanced System Uptime
• Best Practices
• Health Checks
By leveraging our Best Practices and working
with your TRM to perform Health Checks, your
technical team can ensure system stability
and uptime.
Successful Updates and Upgrades • Upgrade Advise and Oversight
Your TRM will work with your teams during the
pre-planning phase to make sure your system
is ready and has been properly tested in a pre-
production environment. They will then provide
guidance during the upgrade and perform a
thorough post upgrade review to ensure all
functionality is working properly.
Early Access to Product Roadmaps • Product Roadmaps
A TRM serves as liaison between your
organization and Ivanti. This allows them to
have the “Insiders View” to Product
Roadmaps and allows you to leverage early
adoption of new features.
Closer Relationships with Ivanti • Onsite visits
A TRM will perform the majority of their
responsibilities remotely, but there is a
considerable value proposition in developing a
strong relationship with your Ivanti TRM.
Input to Enhancement Requests • Product Roadmaps
A TRM will serve as your advocate and the
“voice of the customer” to provide Ivanti
Product Management and Engineering Teams
with your ideas for product enhancements.
Stronger Technical Teams
• Knowledge Transfer Sessions
• Training and Event Vouchers
Ivanti TRM’s serve as mentors to your technical
teams to provide them with a deeper
understanding of the Ivanti solutions.
Successful DevOps Activities • Labs and Testing Environments
By assisting with the establishment of Labs and
Testing environments, your DevOps
processes and capabilities will be efficient
and successful.
Roadmap to Success • Quarterly Business Review
Along with your Ivanti Account Executive, your
TRM will ensure we understand your business
goals and you are fully leveraging all Ivanti
products and resources available.

17. § Single Product TRM Programs
Basic Premier Enterprise Dedicated
Engagement Days (Hours) 12 (96) 24 (192) 48 (384) 200 (1600)
On-site (as needed) Up to 25% Up to 25% Up to 25% Up to 25%
Travel expenses Included Included Included Included
Global Academy Subscriptions 1 2 3 4
Duration 12 Months 12 Months 12 Months 12 Months
§ Multi Product TRM Programs (Pick 2/ELA)
Premier Enterprise Dedicated
Engagement Days (Hours) 24 (192) 48 (384) 200 (1600)
On-site (As needed) Up to 25% Up to 25% Up to 25%
Travel expenses Included Included Included
Lead TRM Assigned Yes Yes Yes
TRM’s Assigned (as needed) * 1-2 1-3 1-4
Global Academy Subscriptions 2 3 4
Duration 12 Months 12 Months 12 Months
*The number of TRM’s assigned to an engagement varies based upon the number of products selected and
the timing of implementation. The total hours purchased can be distributed between TRM’s and used as
needed throughout the engagement.

18. Thank you