JFN Integrated Solutions Case Study

1. Creating their Data Collection Process with a Digital Solution
JFN came to GoCanvas knowing they wanted to avoid paperwork all
together, and start their business processes off with a digital solution. They
already had multiple forms they needed to automate including job dockets,
compliance certificates, and specialist bespoke reports.
Since they were beginning this process without a paper form proof of
concept, they needed to build out these forms from scratch. They were able
to use the easy drag and drop GoCanvas App Builder to create their ideal
forms. With just a few mouse clicks, they could test and move fields around
to ensure the data being collected was organized in the most efficient way.
JFN has always been tech savvy by using other CRM systems that are
critical for business continuity and standardization. So when it came to the
data collection process, it only made sense to digitize it. “We do most of our
reporting on GoCanvas because it’s so easy to use, an absolute dream to
write special reports,” said Chris. He also mentioned that features, such as
photo capture, submission downloads, and the ability to distribute data
easily, have been much more robust than anything he saw from other
solutions.
“We do most of our reporting on GoCanvas because it’s so easy to use, an
absolute dream to write special reports.”
- Chris Keeney
Increased Communication with Customers
Since JFN started their company journey digitizing their key forms and
processes with GoCanvas and never even used paperwork, they immediately
were able to reap the rewards from collecting data digitally. Chris mentioned,
“our biggest benefit is the service we give to a vast amount of customers who
want reports within a short time frame.”
GoCanvas gave JFN the ability to not only communicate with their staff
quicker, but also expedite communication with their customers. This has
enabled JFN to build customer loyalty and retention, beyond what they would
have seen by using slow paperwork. Today JFN uses GoCanvas for over 20
forms, and they have had over 6,500 submissions within their account. They
hope to one day be able to integrate GoCanvas with their CRM systems in
the future to better automate their full data collection process from start to
end.
info@gocanvas.com
(703) 436-8069
@GoCanvas
www.gocanvas.com
GoCanvas is a mobile platform that
makes it simple for any business to
automate how work is done; replacing
outdated process and expensive
paperwork. The App works on all
smartphones and tablets, helping
companies easily collect information
across their organization, share it
instantly with others and gain real-time
insight on their business operations
20+
The Problem
JFN Integrated Solutions,
headquartered in Preston, is a
family owned company that was
established in 2016. They
specialize in design, installation, and
maintenance of Fire, Life Safety,
Security and Communication
systems across the U.K. JFN prides
themselves on their ability to meet
specific requirements and providing
a high standard of customer service.
The company was at its beginning
stages when Chris Keeney, one of
the directors at JFN, came across
GoCanvas. He knew from the very
beginning that JFN didn’t want to
use paper in their process, however
they had “many and lots” of forms
that were going to need to be filled
out. When asked why he was
looking into a solution like
GoCanvas, he responded, “to
ensure no paper was being used,
we were looking for an innovative
online solution.”
Submissions
Since deploying GoCanvas
6,500 +
The Strategy
CASE STUDY
JFN Integrated Solutions LTD
The Results
“We were looking for an
innovative online
solution.”
– Chris Keeney, JFN Integrated
Solutions
Forms Built and Used
Since deploying GoCanvas