'Xero-ing in' on Global Collaboration During Hyper-Growth
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As the 2014 and 2015 Forbes Most Innovative Growth Company, Xero has seen exponential growth since its inception 10 years ago. Fostering a culture of collaboration across global teams is a challenge in itself, let alone onboarding and promoting effective use of agile tools in the context of hyper-growth. Learn how Xero is fostering a culture of collaboration and building in-house capability and advocacy to support their global teams to get more out of JIRA & Confluence. Products covered: JIRA Software, Confluence
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'Xero-ing in' on Global Collaboration During Hyper-Growth
- 1. Anika Rani @neekseeka Technical Business Analyst, Xero ‘Xero-ing’ in on global collaboration during hyper-growth
- 2. DENVER NEW YORK SAN FRANCISCO MILTON KEYNES LONDON CANBERRA MELBOURNE SYDNEY AUCKLAND WELLINGTON SINGAPORE
- 3. Global small business platform and ecosystem with over 700,000 subscribers
- 4. #1 Most innovative growth companies 2014 & 2015 Best Accounting Software CLOUDSWAVE AWARDS Financial Product of the Year UK CLOUD AWARDS TaxTouch Most Innovative BANKING TECH AWARDS Top-choice accounting software PC WORLD
- 5. Our growth 1,450+ 717,000 200 1k 7k 17k 36k 78k 157k 284k 475k 27 50 56 90 113 194 382 758 1161 $39M REVENUE REVENUE $258M SUBSCRIBERS XERO STAFF
- 7. 1,450+ 27 50 56 90 113 194 382 758 1161 XERO STAFF
- 8. Human Champion Challenge Ownership Beautiful
- 9. Challenges
- 10. Challenges 1 2 3 4 On-boarding & Up-skilling Standardisation vs. Freedom Support channel Atlassian Suite Performance
- 11. Rapid hiring & effort to on-board Knowledge sharing for new starters Continuous learning & up-skilling Exponential speed of development Managing the on-boarding and up-skilling of teams 1
- 14. Training in small, targeted groups Surface content, make it easily accessible Establish a training support channel 1 Internal Atlassian knowledge base for self-help Managing the on-boarding and up-skilling of teams
- 15. Standardizing while scaling Constantly evolving, dynamic teams Openness to other systems & tools Achieving a balance between standardization and freedom 2
- 18. 1450+ Users 185 Projects 62 Customfields 44 Workflows 13 14 15 16 JIRA Usage 77 723 1126 51 120 48 60 38 23
- 19. Integrate disparate systems using Atlasssian Marketplace Common and flexible workflows Track and review usage statistics 2 Achieving a balance between standardization and freedom
- 20. Establishing an effective support channel for stakeholder engagement No single place for directing requests Requests were missed No visibility of request numbers SLAs did not exist 3
- 26. Establish a single funnel for requests Leverage customised issue collectors Set response times and expectations 3 Report, report, report Establishing an effective support channel for stakeholder engagement
- 27. Increase in number of global users at Xero Increase in customisations and add-ons Little visibility of server performance Maintaining the Atlassian Suite for stable performance 4
- 30. Be proactive: Implement monitoring tools - Java Melody Be reactive: Establish an Outage Response Process Educate the team Maintaining the Atlassian Suite for stable performance 4
- 31. Takeaways Design with scale in mind Deliver value from change Create a common language Align don’t silo Ensure effective operations Group thinking & review
- 32. Human Champion Challenge Ownership Beautiful