This session will explore the key steps involved in planning a move to JIRA and Confluence Data Center. We'll walk through and highlight some of the essential planning steps for a successful migration to Atlassian's HA/Clustering Solution. Topics to include a planning framework for migration and a discussion on how to avoid common resource, process, and execution pitfalls.

1. #atlassian

2. Data Center Migration Essentials:
Checklist for Moving to Data Center
TIM WONG & ADAM SAINT-PRIX • TECHNICAL ACCOUNT MANAGERS • ATLASSIAN

3. I n t ro
Who We Are

4. I n t ro
Who We Are
6 year Atlassian Veteran (2008)
Confluence SSE
4,000+ Enterprise support cases
4 year Atlassian veteran (2008)
JIRA/JIRA Agile SE
5x Atlassian customer

5. WHAT’S A TAM?
Technical Account Management
Proactively plan and get help with your
entire Atlassian suite
A Technical Account Manager (TAM) is your trusted advisor and single point of contact helping you
get the most from your Atlassian investment.
Single point of contact
As your direct access point to
Atlassian’s support, product and
engineering teams, TAMs help
escalate issues and advocate on
TAMs are:
• Experienced solutions advisors who guide and validate your enterprise
Solutions planning
Your TAM will work with you to
assess your business needs to
ensure proper use of Atlassian
products. Based on their deep
Atlassian products help innovators everywhere
plan, build and launch great software.
scale solutions.
• A dedicated resource to ensure product deployments adhere to industry
standards and best practices.
• A point person at Atlassian for product escalations and feature requests.
atlassian.com/enterprise/services

7. Why Data Center?

8. WHY DATA CENTER?

9. WHY DATA CENTER?
Enterprise Scalability

10. WHY DATA CENTER?
Enterprise Scalability Performance

11. WHY DATA CENTER?
Performance Enterprise Scalability High Availability

12. Approach
TECHNOLOGY
PROCESS
PEOPLE

13. Approach
TECHNOLOGY
PROCESS
PEOPLE

14. Technology : Over v iew

15. Technology : Fai lure Modes
LOAD BALANCER
ESSENTIAL

16. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL
APPLICATION

17. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL

18. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL

19. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL
Failover

20. understand failover

21. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL
APPLICATION
80%
LOADED
80%
LOADED

22. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL
80%
LOADED

23. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL
80%
LOADED

24. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL
Failover
160%
LOADED

25. worry about
cascade failure

26. Technology : Fai lure Modes
LOAD BALANCER
APPLICATION
ESSENTIAL
APPLICATION
53%
LOADED
53%
LOADED
APPLICATION
53%
LOADED

27. Technology : Archi tect ing for Scale
LOAD BALANCER
APPLICATION APPLICATION
OPTIONAL

28. Technology : Archi tect ing for Scale
LOAD BALANCER
APPLICATION APPLICATION
OPTIONAL

29. Technology : Archi tect ing for Scale
LOAD BALANCER
OPTIONAL
USERS AUTOMATION&REPORTING

30. Technology : Archi tect ing for Scale
LOAD BALANCER
OPTIONAL
USERS AUTOMATION&REPORTING

31. Technology : Archi tect ing for Scale
AUTOMATION&REPORTING
LOAD BALANCER
OPTIONAL
USERS

32. think about
quality of service

33. Technology : Managing Scale
ESSENTIAL
STANDALONE

34. Technology : Managing Scale
ESSENTIAL
JIRA DATACENTER

35. virtualization
& automation

36. Technology : Managing Scale

37. Technology : Managing Scale

38. monitoring

39. Technology : Don’t Forget !

40. Technology : Don’t Forget !

41. use only
data center ready
add-ons

42. Technology : Don’t Forget !
ESSENTIAL

43. Technology : Don’t Forget !
ESSENTIAL
APPLICATION
SHARED STORAGE

44. Technology : Don’t Forget !
ESSENTIAL
APPLICATION

45. update your
disaster recovery plan

46. Technology : High Avai labi l i t y
LOAD BALANCER
APPLICATION
DATABASE SHARED STORAGE

47. Technology : High Avai labi l i t y
LOAD BALANCER
APPLICATION
DATABASE SHARED STORAGE

48. Technology : High Avai labi l i t y
MULTIPLE REDUNDANT
LOAD BALANCERS
APPLICATION
DATABASE SHARED STORAGE

49. Technology : High Avai labi l i t y
MULTIPLE REDUNDANT
LOAD BALANCERS
APPLICATION
DATABASE CLUSTER SHARED STORAGE

50. Technology : High Avai labi l i t y
MULTIPLE REDUNDANT
LOAD BALANCERS
APPLICATION
DATABASE CLUSTER REDUNDANT SHARED STORAGE

51. design a solution
that fits

52. Approach
TECHNOLOGY
PROCESS
PEOPLE

53. Approach
TECHNOLOGY
PROCESS
PEOPLE

54. “We tend to just upgrade. We flip
a switch, send an e-mail and
hope it works…”
- ATLASSIAN ENTERPRISE CUSTOMER

55. TEST REFINE DOCUMENT COMMIT EXECUTE SUPPORT
3-6 months+ ~ 1 Month 1-2 Weeks 1 Day 1 to 3 Days 2-3 Weeks

56. COMMIT
REFINE
DOCUMENT
EXECUTE
TEST
SUPPORT

57. COMMIT
REFINE
DOCUMENT
EXECUTE
TEST
SUPPORT

58. TEST

59. plan
test
repeat

61. Process Milestones
Setup UAT 1 UAT 2 UAT 3
Week 1-2 Week 3-4 Week 4-5 Week 6-8

62. Process Milestones
Setup UAT 1 UAT 2 UAT 3
Week 1-2 Week 3-4 Week 4-5 Week 6-8

63. Process Milestones
Setup UAT 1 UAT 2 UAT 3
Week 1-2 Week 3-4 Week 4-5 Week 6-8

64. Process Milestones
Setup UAT 1 UAT 2 UAT 3
Go/No Go Mock Deploy
Week 1-2 Week 3-4 Week 4-5 Week 6-8 Week 9
Week 10

65. Process Milestones
Setup UAT 1 UAT 2 UAT 3
Go/No Go Mock Deploy
Week 1-2 Week 3-4 Week 4-5 Week 6-8 Week 9
Launch
Week 10 Week 11

66. REFINE

67. harden

70. DOCUMENT

71. document as you go

72. Sample Documentation

73. COMMIT

74. go? no go?

76. Approach
TECHNOLOGY
PROCESS
PEOPLE

77. Approach
TECHNOLOGY
PROCESS
PEOPLE

78. communicate
recruit
enroll

79. People: Tactical
Key Roles
Tactical

80. People: Tactical
Key Roles
Tactical
JIRA Admin
IT Ops

81. People: Tactical
JIRA Admin
IT Ops
HelpDesk
DBA, Sys Admin
Key Roles
Tactical

82. People: Tactical
JIRA Admin
IT Ops
HelpDesk
DBA, Sys Admin
Stakeholders
UAT
Champions
Key Roles
Tactical

83. People: Tactical
JIRA Admin
IT Ops
HelpDesk
DBA, Sys Admin
StakeholdersPremier Support
UAT
Champions
Key Roles
Tactical

84. People: Tactical
JIRA AdminHelpDesk
Experts
IT Ops
DBA, Sys Admin
AT LA S S I A N
AU THOR I Z E D
StakeholdersPremier Support
UAT
Champions
Key Roles
Tactical

85. People: Strategic
Key Roles
Strategic

86. People: Strategic
Key Roles
Strategic
Executive

87. People: Strategic
Steering
Committee
Key Roles
Strategic
Executive

88. People: Strategic
Steering
Committee
Key Roles
Strategic
Executive
Technical PM

89. People: Strategic
Executive Corporate
Steering
Committee
Comms
Key Roles
Strategic
Technical PM

90. People: Strategic
Executive Corporate
Steering
Committee
Comms
TAM
Key Roles
Strategic
Technical PM

91. SUMMARY
Essentials
Technology
• Load Balancer, Shared Storage,
Supported DB
• DataCenter Ready Application:
JIRA, Confluence, Stash
• DataCenter Ready Add-On Audit
and Review
• Update your Backup/Disaster
Recovery Plan, Avoid Cascading
Failures
• Help Teams Ensure Quality of
Service
Process
• Have Multiple Test Cycles (UAT,
Integration, Performance)
• Documentation, Multiple
Checkpoints (Go/No Go Decision
People
• Core Team Members - App Admin,
DBA, Network/System Admins, PM,
Exec Team
• Executive, App Administrator,
Technical PM

92. SUMMARY
Recommended
Technology
• Clustered Option:
•Load Balancer
•Shared Storage
•Clustered DB
• Automation
•Chef
•Puppet
•Docker
•Virtualization
•VMWare
Process
• Iterate on Deployment - Don’t have
to implement 4 node cluster all at
once.
• Multiple Test Cycles (UAT,
Integration, Performance)
•Refine upgrade process through
multiple releases
People
• Consider: Steering Committee,
Corporate Comms, TAM, Premier
Support, Experts

93. Thank you!
TIM WONG & ADAM SAINT-PRIX • TECHNICAL ACCOUNT MANAGERS • ATLASSIAN