We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence.

2. Kick-Ass Collaboration
Everywhere
James Dellow @chieftech
www.headshift.com.au

3. Adoption of Confluence by business users needs a
different approach from the ‘early adopters’ in the IT
department.
#summit12

4. Head Heart Hand

5. 1. What is ‘Kick Ass Collaboration’?
2. Understanding Users
3. Rules to Collaborate By
James Dellow

6. What is ‘Kick Ass
Collaboration’?

8. Collaboration relies on openness and
knowledge sharing but also some level
of focus and accountability on the part
of the business organization.
AIIM
http://www.aiim.org/What-is-Collaboration

9. The basic capabilities of tools like Flickr
reverse the old order of group activity,
transforming 'gather, then share' into
'share, then gather'.
Clay Shirky
Here Comes Everybody

10. Image Source: http://www.flickr.com/photos/50719309@N00/5110211150/ CC BY-NC-ND

11. Examples:
Faster support
Increased Productivity 30% processes
More satisfied
Increased Revenue 30% customers
➡Reduced Costs 20% Less on travel &
communications
More collaboration
Increased Revenue 35% between departments
and teams
Source: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.

12. But what does it LOOK like?
Working in Confluence
Open by default
➡Less time lost in email.

13. 1 Tools

14. 2 #workoutloud
1 Tools

15. 3 Network
2 #workoutloud
1 Tools

16. 4 Integration
3 Network
2 #workoutloud
1 Tools

17. James Dellow

18. Understanding users people

20. What are Personas?
• Personas are user archetypes created to represent a
user base. They are a small group of semi-fictional
characters created from user research that represent
the full extent and natural types of user behaviour.
• Each persona has a set of ‘goals’ which specify what
they wish to achieve in using a system.

21. Persona Example: David
• David is 31 years old.
• He supervises a team of customer
service agents.
• His goal is to make sure service
standards and KPIs are met by the
whole team.

22. Persona Example: Sally
• Sally is 46 years old.
• She is a qualified accountant and
has worked for the company for
many years.
• The most stressful time for Sally is
the end of month reporting.

23. Persona Example: Brad
• Brad is 24 years old.
• Brad is a graduate engineer and is
currently on rotation through
different departments.
• He hates using email.

24. • A user journey maps
what a persona does
when using a system,
from beginning to
end.
• They give us an
understanding of a
user’s needs and how
they will achieve
these.

25. Rules to collaborate by

26. #1 Work with the network effect

27. #2 Take a walk in their shoes
Image Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA

28. #3 Don't give people
blank workspaces
Image Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA

29. Resources to get you started:

30. Head Heart Hand

31. Thank you!