1. RESUME OF GLORIA NDOU
3 RiverEdge,LemonwoodRoad
Eco Park Estate,Centurion
SouthAfrica
Contact details:+27 72 8066 810 email: gltndou@gmail.com
PERSONAL INFORMATION
Nationality : SouthAfrican
IdentityNo : 8110150719085
Language : English
OtherLanguages : Setswana/Zulu/Afrikaans
Marital Status : Single
PERSONAL ATTRIBUTES AND CAREER INTERESTS
I am interestedinworkingforanestablishedorganizationwithaclearvision,missionandsetobjectives.
I am a goal drivenindividualwhoisdiligent,hardworkingandmulti-skilled,withexperiencesincluding
operations,administration,supplychain,customerservice,exportprocedure,salesandmarket
planning.
I have strongcommunicationskills, excellentapproachtoproblemsolving,agoodlistenerandafast
learnerwhoiswell accustomedtoworkingunderpressure andalwayspayingattentiontodetail.
Constantlyenthusiastic,passionateandfocusedontime managementsoasto meetdeadlinesin order
to contribute tothe team’ssuccess.I am self-motivatedandhave unquestionable integrity;Iamalways
willingtogothe extramile toreach my objectives.
AREAS OF EXPERTISE
Physical distribution(logistics),ExportCoordinator,OperationalIssues,customerandsupplierservice
liaison,stockcontrol,sales,marketplanningandcomputerliteracy.
Available:1st
July 2016
PROFFESIONALEXPERIENCE AND SIGNIFICANTACHIEVEMENTS
COMPANY: STANDARD BANK HOME LOANS – Dec 2002 – June 2003 – 6 SimmonsStr, Johannesburg
(Home loansdepartment)
Home Loans Consultant (6 months training)
Duties
 CustomerCare training

2.  Inboundcallstraining
 Assessmentof home loansapplications
 Understandingof buyinglandandproperty
 Basic understandingof finance when applyingforhome loan
 Legal aspecttakingup home loan(e.g.:law andcontracts)
REASON FOR LEAVING: Newbusinessopportunity
COMPANY: LIBERTY PROPERTIES – July2003 – November2003 – 19 Ameshoff Street,Braamfontein
(PropertyleasingandMaintenance Company)
Office Administrator
Duties
 Managing of frontdeskswitchboard
 Takingcare of adminmanagersdiary
 Receivingandcapturingreportsof all customercomplaintsregardingthe leased
buildings
 Typingletters
 Travel arrangements
 Takingminutes
 Booking internal andexternal meetings
REASON FOR LEAVING: Due to mergernew employeeswere retrenched
COMPANY: SASOL OIL - November2003 – October2006 - 32 Hill Street, Ferndale,Randburg
(ExportSalesof petrol,diesel,jetfuel andparaffin)
Trading Assistant (Temp position)
Duties
 All roundassistanttoInternational ProductTradingManagerand 2 Seniorfuel Traders
 Callingcustomersandcapturingmonthlycustomerservice reports
 Communicatingcustomergrievancestodepartmentandsendingoutsolutionsto
customers
 Schedule datesandtimesfortrucksto upload
 Standbycall shifts24hours a day to track and handle anyproblemswithloadingtrucks
fromrefinerytodelivery
 Processing dailyreportonSAPentailing;customclearedInfo,ordernumbers,financial
releases,andall datesandtimesof trucksdue to uploadfuel
 Administratingall customcleareddocumentsbefore sendingoff totransporters
 Advisingtransportersondocumentreleases
 Checkingandfillingcopiesof all acquittal documents

3.  LoadingcompletedstatusreportinformationontoSAPsystem, allowingtrucksandtrain
wagonsto be uploaded
REASON FOR LEAVING: Promotionandpermanentpositiongiven
COMPANY: SASOL OIL – November2006 – January 2008 -32 Hill Street, Ferndale,Randburg
(ExportSalesof petrol,diesel,jetfuel andparaffin)
Export Coordinator
Duties
 Marketingand sellingof fuel forexportstobothlocal andinternational Customersinto
Zimbabwe,Zambia,DRCandLesotho.Customerswe soldto:
 FX International
 RMB
 Addax Oryx
 Fuelogic
 Tradimex
 Addx Trading
 Utec
 Pan AfricanEnergy
 WardensCottage
 Total Sa
 Sendingoutmonthlyfuel andtransportpricingtocustomersanddepartment
 Creationof Proformainvoice uponcustomerrequestincluding;correctIncoterms,order
and contract numbersusingSAPsystem
 Sendingweeklystockreports
 Draftingforecastreporton future volumesrequired.
 Overseeingthatall exportordersandrelevantdocumentation are inaccordance with
paymenttermsor as percustomerrequirementsbefore sendingoff tofinance
department(i.e.BankGuarantee orcashupfrontpayments)
 Oversee thatoperationsdepartmenthas proformainvoice,certificate of origin,export
permits(SAD500 forms) transportdocumentsinorderforcustoms
 Overseeingtoanyborderissuesthatmay occur
 Followuponfinancial releasesinorderforuploadingtotake place
 HeadingmonthlymeetingswithTransporters,customers,refinerypersonnel and
inspectioncompaniesforproblemsolvingissuesanddiscussanyfuture prospects
 Selectingtransportersresponsible forthe monthsloading
 Trackingof trucks until offloading
 Communicatingstatusof trucksto customers
REASON FOR LEAVING: Headhuntedby Addax Oil

4. COMPANY: ADDAX OIL- January 2008 – June 2009 - 30 Peter Place, Bryanston, Sandton/12 Rue
Michel-Servet 1211 Geneva, Switzerland
(Imports and Export sales of petrol, diesel, jet fuel and paraffin)
Import andExport Coordinator/ Trader
Duties
Import Duties
 Responsible forImporting,marketingandsellingfuel forexportsoutof Mozambique
and SouthAfricaintoMalawi,Zambia,Zimbabwe andthe DRC
 CommunicatingwithShippingagentstoenquire online upanddetermine etaof fuel
vesselscomingintoport
 Allocatingandmonitoringclearingagentsandshippinginspectioncompaniestooversee
the discharge of fuel fromvesselscominginfromthe Middle EastorAsiaintothe Coast
of Mozambique (Beira,MaputoorNacala
 MeetingwithclearingagentsandShippinginspectioncompaniesinMozambique before
arrival of vessel atport
Export Duties
 Marketingand sellingfuel forexportsoutof Mozambique andSouthAfricaintoMalawi,
Zambia,Zimbabwe andthe DRC,Customerswe soldto:
 FX International
 BP SA
 Cargo carriers
 Noczim
 Moz Global
 SecundaEnergy
 Total Mozambique
 Glencore
 Allocatingandmonitoringclearingagentsandshippinginspectioncompaniestooversee
the discharge of fuel fromvesselscominginfromthe Middle EastorAsiaintothe Coast
of Mozambique (Beira,MaputoorNacala)
 Stock control – monitoringvolumesof fuel intankbefore andafteranysale
 Checkingandfilingof all shippingdocuments,manifests,billof lading,quality,quantity
certificates,insurance documents
 Addressinganyissuesof off specproduct
 Researchandanalyse marketpricesandactivitiesinordertokeepcompetitive pricing
and strategiesaheadof competition
 Pricinganddistributingof pricing
 SendingConsignee address andtankerdetailsdailytocustomsclearingagentforall
clearingpurposes
 Handlingcallsdailywithpricingrequestandcustomerqueries
 Creationof proformainvoice withcorrectincotermsandsendingoutuponrequestfrom
customer
 Sendingoff weeklyanalysisreporttotradingteamat headoffice
 Preparationof Internationaltenderdocumentswithtradingteamatheadoffice forbids
to supplyfuel toMalawi,Zimbabwe andMozambiqueGovernments

5.  AttendingInternationaltendersassole representative of Addax Oil inSouthernAfrica
Region
 Selectingof transportcompanies,reviewingtransportcontracts
 Trackingtrucks and liaisingtheirpositiontocustomers
 Sourcingfuel fromothertradinghouseswheneverthere isadelayinthe ETA of a vessel
 Checkingandfillingacquittal documents
 In-house trainingatheadoffice
 Travel frequently tomeetbothpotential andexistingcustomers
REASON FOR LEAVING: Businessventure
COMPANY: HAMRA PETROLEUM – June 2009 -September2012 - 377 Rivonia Blvd,Cnr12th
Avenue
(Exportssalesof petrol,diesel. Jet fuel and paraffin)
Export Coordinator/ Oil operator
Duties
 Marketingnewcustomerswhoneedshortorlong termsupplyof fuel forcrossborder
 Regularbuyersof fuel:
 Comoil Zimbabwe
 Mahwelere Energy
 Sourcingsupplierandnegotiatingmostcompetitive fuelprice
 Communicatingfuelpricingdailyto customers,telephonicallyorviaemail
 Workingcloselywithshippingagentstostudyandanalyse fuel vesselcominginforthe
month
 Handlingandfacilitatingof all exportordersfromcreationof Proformainvoice with
correct incoterms todeliveryof fuel (viafuel tankersorpipeline)outof Mozambique
ports or SouthAfrica
 NominatingTransportersandnegotiatingrates
 Receivingreportsontrucksloadingandloadedfromclearingagentsandinspection
companies
 Checkingandfillingof exportdocuments
 Trackingtrucks positions
 Updatingcustomersonpositionof trucks
 Sendingweeklyreportupdatingsuppliersonstocksold
 Ensuringmonthlysalestargetof fuel allocatedismet
 Frequentlytravellingtomeetpotential andexistingcustomers
COMPANY: TRAFIGURA- (Impala Warehousing and Logistics) - October2012 – May 2013 - 32A
Jellicoe Avenue,Oxford Corner,Rosebank
(Freightforwardersof Copperingots,Copper,andSulphur)
Financial OperationsAdministrator
Duties

6. Operational duties:
 Liaise dailywithsuppliersonall pre-paymentqueriesbothonfinancial andoperational
issues.
 MeetingwithSuppliers
 Receive dailytrackingreportof all trucksandrail wagonstoload fromDRC and Zambia
mines
 Ensure that trackingreporthas correct tonnage,external referencesandroutesadded
on
 Checkthat all commoditiesare allocatedintothe correctprojects
 Draw up anddistribute reportsonall trucks,rail wagonsand seafreight
Finance duties:
 Responsible foroverseeingthatteamscreate purchase ordersfortheirprojects
 Creatingof all FreightPurchase ordersforthe DRC
 Analysingof goodsreceivednotestocheckif Purchase ordersmatchwithwhatsuppliers
are charging
 Making sure database ratescapturedare correctlyupdatedandcorrespondwith
suppliersrates
 Addressall issuesthatcause paymentdelaysfromoperationsandfinance perspective
 Responsible formanagingagressodistributionsystemforall pre-payment
documentation
 Creatingnewandinnovative waystospeedupthe payment process
REASON FOR LEAVING: 8 Monthscontract
Company: FLEETKOR- 4 January 2016 – Date
7 Skietlood Road,Isando,Kemptonpark
(LogisticsriskmanagementCompany)
Account Manager
Duties:
 Buildandestablishcustomerrelationships totrustedadvisorstage
 Identifynew businessopportunitiesandwinnew business
 Developandimplementeffectivesalesandaccountplanningperclient
 Brief clientsonservicesprovidedandtailormake package tosuittheirneeds
 To ensure keydataand reportsare available toclientsasperSLA
 To grow and sustainrevenue andprofitsthroughnew andexistingclients/market
 To integrate service andproductofferingsthroughoutall clients
 Create Quotations
 Give potential clientspresentationsonservice provided
 AttendTransportSeminarsasmarketingplatformforcompany
 Sendweeklyreportsondevelopmentsanddealsclosed

7.  Followupon customersatisfactionafterservice hasbeenprovided
 Travel around the countryto meetwithnew andexistingclients
AccountsI managed:
 RegentInsurance
 Oryx Gas
 Colltrans
 Worldnet
 PA StemmetVervoer
 Wentrans
 Do LightTransport
 Roche Pharmaceuticals
 ColtLogistics
 MomentumLogistics
Academic Background
Wendywood HighSchool Certificate (Matric) - English,BusinessEconomics,Biology,Geography,
Afrikaans,Art(Year2000)
Tertiary Studies
DiplomainInternational Trade andTransport – College forBusinessandMaritime studies(understudy)
Inhouse Courses
CustomerCare – Sasol DevelopmentCentre,Time Management –FranklinCovey,SapNevigation- Sasol
DevelopmentCentre
ComputerPackages
Ms Word,Excel,PowerPoint,SAP,Outlook,Internet,Agresso,Optimiser
Achievements
 AttendingInternationaltendersassole representative of Addax Oil inSouthernAfricaRegion
 Buildandkeptstrong relationswithSuppliersandTransportcompanies,whichinturnincreased
companyproductivity
 AssistedFinance Managersetupdepartmentsautomateddistributionsystemonagresso
Reference: Shane ElliotFinance ManagerTel: +27 (0) 11 750 6800 Trafigura
Reference: MaryjaneMashinini–Overland TraderOperationsTradingTel: 0847806559-Sasol Oil
Reference: Nalla Sagna –MD Overland TradingTel:+41 7860 50505 / +41 79 689 3299-Addax Oil
Reference: Gillian Simpson-FinacialManagerTel:+ 27 (0) 11 4634521 Addax Oil
Reference: AshleighBarnabas-AccountManagerTel:+2764001122 Fleetkor