Overview: Global Linguist Services LLC Oil Gas Industry translation & localization services

1. An introduction to our
Oil & Gas Localization
Services
Global Linguist Services LLC
April 2011

2. Our Mission
provide and manage production and delivery of translation
services to benchmark standards for your Oil & Gas
projects across Europe & the CEE/FSU region
measured by customer satisfaction, through delivering
performance excellence (as measured through agreed
metrics) and by winning repeat and continuing contracts
with discerning clients

3. Language Services Operations Overview
Offices in:
• The Ukraine; Nottingham-UK; Wilmington-USA
• 20+ staff in Europe comprising in-house expert Oil & Gas
industry linguists, CAD specialists, project managers, DTP
& IT technicians
• Network of over 1000 Global Linguist Services quality
assured technical translators and linguists

4. Organisation & Capabilities
Global Linguist Services
Language Services
Language Services Consultancy Services
Consultancy Services
 Document, Software &  Translation Process
Web translations Outsourcing
 CAD localization  Localization Consultancy
 Terminology Management  Internationalization
 Glossary Development Consultancy
 Project Management  Globalization
 IT Engineers Consultancy

5. Flexibility
Highly outsourced model
• Technical translations undertaken by expert mother-
tongue Oil & Gas Industry-specific linguists
• Switchable resources between external & internal staff
• Maintains balance between permanent & contract staff

6. What do we mean by language services?
Of course, we translate:
• Source language English (US & UK)
• Source languages Russian & Ukrainian
• Into over 40 commercial languages
• Project manage (our project managers have extensive
experience of the Oil & Gas Industry)

7. What do we mean by language services?
We also
• Page make-up (Desktop publishing)
• Localize CAD drawings
• Rebuild and test localized software / eLearning
(knowledge sharing applications)
• Provide glossary, terminology & translation memory
services
• Provide consultancy

8. Oil & Gas Industry Competencies
Translation projects in the Oil & Gas industry demand organized
project management and suitably qualified technical
translators. The work we undertake in this sector includes
• CAD drawings
• Installation, operation & maintenance manuals
• Bills of materials
• Declarations of Conformity & other associated technical documents
• Seismic studies
• Drilling expedition reports
• Performance data of installations
• HR / Contracts & legal agreements for drilling & pipeline installation and
usage

9. Oil & Gas Industry Projects
Key Oil & Gas projects we have worked on, providing over
8 million words across various documents, 10,000 CAD and
Microstation drawings -
• Karachaganak (Kazakhstan)
• Kashagan (Kazakhstan)
• Caratube Oilfield Development (Kazakhstan)
• Sakhalin I and II (Russia)
• Vankor Oilfield Development Project (Russia)
• OJSC TANECO Refining and Petrochemical Complex (Russia)
• Yaroslavl Oil Refinery Modernization (Russia)
• INOGATE (an EU-Russia-Ukraine expert committee which developed solutions for
ensuring reliable oil and gas transit from Russia to EU via Ukrainian oil and gas transit
system)

10. Additional Sectors of Competency
• Legal
• Chemical
• Heavy Automotive
• Military
• Engineering
• Transport & Logistics
• Aerospace

11. Clients

12. Quality at every step . . . Through our people
• Highly motivated team of professionals with 10-years
experience of translating Oil & Gas industry-related
documentation
• Dedicated team of CAD drawing translators
• Dedicated team of IT technicians
• Stringent translator assessment process
• Quality Assurance provided by in-country technical consultants
• Positive feedback on all aspects of our Oil & Gas industry
localization services; leading to preferred linguist status with
many of our clients

13. Quality at every step . . . Through effective
integrated processes
• Performance-based service level agreements
• Working agreements agreed for each project
• Strict confidentiality agreements signed by all staff
involved in the handling of sensitive technical & legal
documentation
• Benchmark translation & localization processes
• Source file evaluation process prior to translation
• Global Client / Project Management

14. Quality at every step . . . Through effective
integrated processes
• Terminology management process
• Translation Quality Sampling (TQS)
• Controlled supplier management process
• Quality Control processes – in process checks and
“reviewer” feedback
• Customer satisfaction survey process
• Complaints & escalation process

15. The way we work – Performance-based Service
Level Agreements
• As part of the implementation phase with any new
customer, Global Linguist Services will agree &
implement customer specific Service Level Agreements
• The Service Level Agreement will include agreed roles,
responsibilities, schedules, escalation procedures,
performance measures, volume of work, delivery criteria,
quality requirements, translation memory / terminology
procedures etc
• Strict confidentiality agreements are signed by all staff
involved in the handling of sensitive technical, legal &
financial documentation

16. The way we work – Translator Quality Control
Qualifications required for any in-house / freelance translators:
• Native language fluency in target language
• Mandatory 5 years professional technical translation experience
• Full understanding of and experience in translating from required
source language
• University degree in languages or a technical discipline (e.g.
chemical, engineering, science, technology, geology)
• Subject matter expertise in target vertical market sectors
• Experience in working with terminology, translation memory and
other linguistic tools

17. The way we work – Translator Quality Control
We encourage creativity & understanding of context whilst translating,
to avoid misleading word for word translations by –
• Employing qualified, skilled technical translators with an in-depth
knowledge about the subject matter in question
• Ensuring Translation Quality Control
• Deploying state of the art translation memory and terminology tools
• Providing documented style guidelines and reference material
• Subject Matter Training
• Centralised query resolution process
• Ensuring a translation feedback process

18. The way we work – Client & Project
Management
• Dedicated Client & Project Managers will be appointed and will focus on
process improvements, expanding and deepening partnership opportunities,
providing regular status reports and participating in account reviews
• The Client & Project Manager will both be responsible for efficient
production, managing the staff assigned to the various production tasks,
including technical processes, translation, desktop publishing, quality control
and delivery
• Client Managers have a minimum of 2 years contract management
experience from the translation / internationalization / globalization industry
or related industries such as printing, publishing or software development
• Project Managers have a good combination of customer, project
management and commercial skills, providing leadership and direction for
project teams. Any translation service requests will be responded to within
24 hours of receipt

19. The way we work – Customer Reporting
We will hold regular performance / account reviews, the frequency & content
of such reviews would be agreed with you, reporting on these key areas:
• Spend per document type (annual)
• Spend (quarterly / annual)
• Cost per word, by document type
• Cost per page, by document type (if applicable, i.e. if published output is required)
• Turnaround times, by document type
• Delivery performance against targets by document type
• Customer Satisfaction - Key Contacts & End Users
• Complaints logged & resolved, quarterly
• Translation Memory re-use levels, by document type
• Number of words translated (annual) in relation to spend
• Volume split across document types (annual)

20. The way we work - Complaints & Escalation
process
Why do we need a complaints process
• to understand & improve the quality of the service that we provide you
• to understand the activity within each account
What is a complaint -
• An issue raised by you indicating a fault in the service provided
Any complaints received are logged by the Client / Project Manager
An owner for the complaint will be assigned and any complaints logged will be
formally acknowledged
All complaints will be resolved or have an action plan agreed with the
customer within 5 working days of having received the complaint
Any action plans or solutions agreed are documented and kept on file for
reporting to senior management on a monthly basis.

21. Our Business Partnership with you
Working together – we make it our duty to:
• Understand your long-term strategies and objectives
• Understand where we can best contribute and …
• Drive your key critical success factors
Building on our expertise and experience within the
Translation & Localization Industry

22. In Summary – A structured Language Service
Providing translation & localization services through an
outsourcing relationship
Supporting your language service requirements
One-stop-shop – we can provide one, many or all of the
components
Global Project Management
Your Long term strategic partner
Through understanding the business we can provide control and
enhancements to the process through a business partnership

23. Global Linguist Services: delivering Oil & Gas
Sector Customer Benefits
COMPLEXITY
• 5 languages, 2 markets, 2 source languages
SUBJECT MATTER
• Site Surveys / Geological Studies / Technical Documentation / HR / Sales
& Marketing / CAD
2010 ACTIVITY
• 4 million source words, 5000 CAD drawings translated
ACHIEVEMENTS
• 99.7% delivery on time
• 97% customer satisfaction
• 60% reduction in cost (versus peak over contract life)

24. In Closing . . .
Thank you for your
time.
We look forward to
receiving your
feedback.
Dennis Schedrivy, Director
(director@globallinguists.biz)
Martin Holmshaw, Business Development Director
(m.holmshaw@globallinguists.biz)