1. Resume—Glenna Wolf—1
Glenna Redmond Wolf
206-817-9429 grwolf11@gmail.com Bothell, WA
Project Manager/Research Scientist
A personable and energetic research scientist with over 24 years of experience supporting and
managing survey operations for public health research projects. Knowledgeable and experienced in
both quantitative and qualitative research methodologies. A skilled collaborator and leader with a
demonstrated ability to communicate effectively with diverse audiences. Capabilities include:
 qualitative and
quantitative survey
design/Implementation
 manage web, paper, and
in person survey modes
 participant recruitment
 focus group facilitation
 cognitive interviewing
 survey tracking
 report and technical
writing
 project management
 field staff training and
supervision
 database management
 Instrument testing
 presentation skills
 customer focused
TECHNICAL SKILLS
Data Management and Tracking: SAS, SPSS, and MS Access
Survey Information Management Systems: DatStat, CATI (ELVISS)
MS Office Suite 2013 (advanced user): Access, Word, Excel, PowerPoint and MS Project
PROFESSIONAL EXPERIENCE
Battelle Health & Analytics, Senior Study Leader of SurveyOperations/Research Scientist
Seattle, WA, 2004-2015
Managed multiple concurrent projects in support of health-related research studies for Battelle clients.
Examples of skills and roles include:
Proje ct M anage m e nt
Project Manager on a Food and Drug Administration (FDA) qualitative pilot study to gain understanding
of e-cigarette users’ behavior and experiences, and for a Department of Energy (DOE) study of the
Commercial Building Asset Rating Program:

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 Developed budget, recruitment materials, project materials, and moderator’s guide
 Recruited focus group participants and facilitated focus groups comprised of product users (FDA)
and building owners, investors, and appraisers (DOE)
 Created and submitted the IRB applications and wrote the preliminary and final reports
Administrative Coordinator for the Agency for Healthcare Research and Quality– Quality Indicators
(AHRQ-QI) project:
 Assembled bi-weekly monthly client reports for FY2011 through FY2013
 Assembly assistance of the annual client reports for FY2010 - FY2012
 Facilitated the management meetings held with the client
 Task-specific work
Senior Study leader for the Survey of Emergency Medical Service (EMS) Practices for Cardiac
Emergencies (Client: Centers for Disease Control and Prevention):
 Supervised, monitored, and provided meaningful management for the projects telephone survey
activities of state EMS agencies and local EMS provider organizations.
 Provided input into the questionnaire design
 Training and overseeing the interviewing staff to ensure study protocols were maintained
 Coordination of the survey instrument programming, tracking system, and testing of these systems
 Monitoring and reporting progress of data collection activities to maintain efficiency and help to
achieve response rate goals within the allocated field period and survey operations budget
Project Manager for Commercial Building Asset Rating Certificate Design Focus Groups in Seattle
(funding: Department of Energy) which included:
 Creation of all project materials
 Budgeting
 Creation and submittal of the IRB package for approval
 Facilitating or note taking for all focus groups,
 Writing the preliminary and final reports
In-De pth Inte rvi e wi ng, Focus Groups, Q ual i tati ve Data Anal ysi s
Study Leader for a variety of research projects for clients including National Academy of Sciences (NAS),
Transportation Research Board (TRB); Department of Homeland Security (DHS); and Centers for Disease
Control and Prevention (CDC):
 Co-created moderator’s guides and the surveys administered to focus group respondents
 Recruited respondents for in-depth interviews and focus group sessions

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 Coordinated, conducted, and transcribed in-depth qualitative interviews and served as co- lead
moderator for focus groups
 Compiled data gathered from qualitative interviews and focus groups into themes that provided a
more in-depth understanding of the information gained from the participants
 Trained staff in best practices in cognitive interviewing, including informing the primary investigators
on how to collect data with minimal bias
 Created SPSS databases, designed and completed quantitative interviews, wrote reports
We b and Pape r Surve y De si gn and Im pl e m e ntati on
Study Leader for the CDC’s Maternity Practices in Infant Nutrition and Care study to assess and monitor
breastfeeding-related maternity care practices at intra-partum care facilities across the United States.
The survey and benchmarking process are repeated every 2 years to evaluate changes over time. From
2007—2011, supervised:
 Assembly of the sample database, creation of data collection materials and protocols, design of the
data collection tracking system, development of screening scripts, and implementation of the
electronic and paper surveys
 All aspects of data collection including training, screening and reminder telephone calls, survey
mailings, data entry of the paper surveys, and final database cleaning and preparation for the client
 Achieved response rates of 82% (2007 and 2009) and 83% (2011) for this combination web/paper
survey
Managed web and paper surveys in support of health research studies for the National Institute of
Environmental Health Sciences (NIEHS), the Centers for Disease Control and Prevention (CDC), and the
King County Health Department:
 Managed quantitative data collection tasks, which included a web/paper survey of grantees
 Data collection coordinator responsible for the creation of data collection materials and protocols,
the design of the data collection tracking system, implementation
 Achieved a final response rate of over 60% for the one of the CDC studies
Q ual i ty Control and Probl e m Sol vi ng
Survey Quality Assurance Leader for a Department of Labor follow-up study of Job Corps graduates:
 Acted as liaison between the Battelle, the client, and the call centers from 2005 to 2012 to ensure
that we were collecting the data consistently across sites
 Resolved difficult issues with the Job Corp center staff, informing and/or involving Battelle senior
project staff as needed
 Reviewed reports to ensure that all data collected reconciled on all systems

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Instrument development coordination, testing, and technical support for field and web studies for the
several CDC projects, and the King County Health Department including:
 PDA device Instrument testing and technical support for interviewers in a large scale field study of
5000 participants in St. Louis.
 Web survey instrument testing and support to web survey participants
University of Washington, Data Collection Senior Manager
Seattle, WA, 2002-2004
Responsible for all aspects of data collection to evaluate the implementation of the Seattle Safe Schools
Healthy Students Project, a federally funded grant in the Seattle Public Schools.
 Recruited, hired, trained, and supervised research interviewers and clerical staff
 Developed training and data collection protocols and survey materials for CATI and paper-and-pencil
surveys
 Managed subject identification, recruitment, retention, and location across project components
 Monitored the data collection budget and report expenditures and projections; developed and
monitored multiple timelines to meet research goals; managed and coordinated field activities to
ensure components were completed on time and within budget
 Developed and implemented quality control procedures to ensure high quality data; ensured full
project compliance with all human subjects requirements
 Prepared final reports to document data collection protocols and survey materials for each field
period
University of Michigan, Research Associate
Ann Arbor, MI, 1991-2002
 Contributed to a variety of research projects, taking on an increasing amount of responsibility
 Wrote documentation of survey sampling methods for non-statistician audiences
 Used ArcView GIS to aid with sample selection and data visualization on several studies
 Coordinated a listing effort involving 100 field staff across the country for a longitudinal study on
how communities shape children’s health
 Managed regional level field supervisors and assisted with the training of hundreds of field staff;
taught and supervised office staff to use ArcView GIS to draw segment maps to support a national
area sample listing effort which included creation of a step-by-step technical manual to support this
effort.

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EMPLOYMENT HISTORY
2004–Aug 2015 Positions leading to appointment as Research Scientist/Senior Study Leader
Battelle Health & Analytics
2002–2004 Data Collection Senior Manager
Seattle Safe Schools Healthy Students Project
University of Washington, Social Development Research Group
1991–2002 Research Assistant—Research Associate II
University of Michigan, Institute for Social Research—Survey Research Center
EDUCATION AND TRAINING
B.S., Written Communications, Eastern Michigan University
Additional Training:
 American Evaluation Association - Introduction to Program Evaluation -- Using CDC’s Evaluation
Framework (January 2015)
 Ongoing study of The Focus Group Kit, by David L. Morgan & Richard A. Krueger. Topics include
Developing Questions for Focus Groups, Moderating Focus Groups, and Analyzing & Reporting Focus
Group Results
 Joint Program in Survey Methodology
o The Psychology of Survey Responses: Implications for Questionnaire Design (January 2007)
o Web Survey Design and Web Survey Implementation (July 2006)
 Battelle training course on SharePoint Site Administration (April 2015)
PUBLICATIONS AND PRESENTATIONS
Wolf GR, Payn B, Dohack J, Busto J, Kramer J, and Jacobsma J.
How does offering a web survey option first in a mixed mode survey affect costs and response rates?
Presented at the annual International Field Directors and Technology Conference, Orlando, FL, 2012.
Biagioni M, Fanning M, Hurst D, Naik R, Tabladillo M, and Wolf GR.
PHEP awardees allocation strategies: An in-depth review. Poster presented at the Public Health
Preparedness Summit, Atlanta, GA, February 16–19, 2010.
Wolf GR, Kramer J, and Payn B.
Item non-response: Does mode (web versus paper) make a difference? Presented at the annual
International Field Directors and Technology Conference, New Orleans, LA, 2008.