Presentation Toolkit for Business Work
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A popular toolkit which can be used by all to create business oriented presentations
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Presentation Toolkit for Business Work
- 1. 1 TQM System Model Customer Focus Planning Process Total Involvement Process Improvement Process Management Continuous Improvement
- 2. 2 Affinity Diagram An affinity diagram is a tool to organize brainstorming ideas and large amount of data in a group Affinit y Affinit y Customer Complaints Customer Returns (%)
- 3. 3 Breaking Set (Adding new ideas) A technique used to generate additional ideas related to those already defined 1 Adapt? How can this idea used as is? What are other uses or other ideas like this? 2 Modify? Change of meaning, material, smell, color, form, shape, etc.? 3 Magnify Add any ingredients? Duplicate, multiply or exaggerate? 4 Minimize? Split up? Take something out? 5 Substitute? Who else, where else or what else? Other material, process, place or approach? 6 Rearrange? Interchange parts? Other layouts, sequence or patterns? 7 Reverse? Transpose positive and negative? Turn opposite or backward? 8 Combine? Combine parts and ideas? How about blend?
- 4. 4 Paired Comparisons Paired comparison is a method to prioritize a number of alternatives and to achieve group consensus at the end of a brainstorming meeting Option Avs.B Avs.C Avs.D Avs.E Bvs.C Bvs.D Bvs.E Cvs.D Cvs.E Dvs.E Total Option A Option B Option C Option D Option E
- 5. 5 Swimming Lanes PlaceholderPlaceholderPlaceholderPlaceholder Text Text Text • Bulleted Text placeholder
- 6. 6 Fishbone Diagram (Cause and Effect/Ishikawa) Ishikawas illustrate multiple levels of potential causes (inputs) and ultimate effects (outputs), of problems or issues that may arise in the course of business Description 1 Description 1 Placeholder Placeholder Placeholder Placeholder Description 1 Description 1 Placeholder Placeholder Placeholder Placeholder Description 1 Description 1 Placeholder Placeholder Placeholder Placeholder Cause Effect Problem / Quality Characteristic Effect that needs improvement
- 7. 7 Priorities Matrix The Prioritization Matrix helps to rank problems or issues by a particular criterion that is important to the organization Frequency Importance Feasibility Total Points Description 1 How frequently does the problem occur? Sum up all the votes Description 2 What are the problems that you want to resolve first? Description 3 Is it realistic that we can resolve this problem? … … … Rank/Vote: Each participant now votes three times for each criteria and nine times in total
- 8. 8 GanttSep Oct No v De c Jan Feb Mar Apr Ma y Jun Jul Aug Sep Description 1 Description 2 Description 3 Description 4 … … Communicatio n … Pilot Rollout – Ends in July Approval s Multiplier Plan Implementation … … … Milestones PRTM Complete Assessment Recommend Appr. Governance Structure … … … Median Correctio n
- 9. 9 Gantt Q4 FY11 Q1 FY12 Q2 FY12 Q3 FY12 Q4 FY12 Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Description 1 Description 2 Description 3 Description 4 … … Communicatio n … Pilot Rollout – Ends in July Approval s Multiplier Plan Implementation … … … Milestones PRTM Complete Assessment Recommend Appr. Governance Structure … … … Median Correctio n
- 10. 10 Root cause Analysis (RCA) Root cause analysis is a class of problem solving methods aimed at identifying the root causes of problems or events No. Possible Cause Weight 1 Cause 1 50% 2 Cause 2 35% 3 Cause 3 25% No. What? How? Who? When? Status 1 … … … … 2 3 Text Cause 1 50% Cause 2 35% Cause 3 25% Cause xx xx%
- 11. 11 Opportunity Analysis This offers the opportunity to evaluate a list of options against goals and resources and to decide what to do first Goal/Attribute Importance Ability to complete Low Medium High Low Medium High Goal 1 Goal 2 Goal 3 Goal 4 Goal 5
- 12. 12 Failure Mode Effect Analysis (FMEA) Process Name Process Number Date: Revision: Failure Mode A) Severity Rate 1-10 10 – Most Severe B) Probability of Occurrence Rate 1-10 10 – Highest Probability C) Probability of Detection Rate 1-10 10 – Lowest Probability Risk Preference Number (RPN) A x B x C 1) Xxxxx 5 4 3 60 2) Yyyyyy 3) …..
- 13. 13 Project Management – Phase Model General Overview of all activities during project execution Project Definition Project Planning Project Management Project Conclusion • Click here to add text • Click here to add text • Click here to add text • Click here to add text
- 14. 14 Roadmapping Placeholder Q1 FY11 Placeholder • Bullet Point Picture Placeholder Q1 FY11 Q1 FY11 Q1 FY11 Placeholder Placeholder Placeholder Placeholder • Bullet Point Picture Placeholder Placeholder • Bullet Point Picture Placeholder Placeholder • Bullet Point Picture Placeholder
- 15. 15 Roadmapping Q1 FY11 Q2 FY11 Q3 FY11 Q4 FY11 Placeholder This is a placeholder text Placeholder This is a placeholder text Placeholder This is a placeholder text Placeholder This is a placeholder text Placeholder This is a placeholder text Placeholder This is a placeholder text Placeholder This is a placeholder text Placeholder This is a placeholder text Placeholder
- 17. 17 Waterfall Model This is an example text. Go ahead and replace it with your own text Thisisanexampletext This is an example text. This is an example text. This is an example text.
- 18. 18 Cycle Diagrams Example Text 1 2 34 5 6 1 Example text Go ahead and replace it with your own text 2 Example text Go ahead and replace it with your own text 3 Example text Go ahead and replace it with your own text 4 Example text Go ahead and replace it with your own text 5 Example text Go ahead and replace it with your own text 6 Example text Go ahead and replace it with your own text
- 19. 19 Technical Capability Organization Roadmap Organization Capability Service Delivery Process & Quality ‘PlaceholderText • Placeholder •Placeholder •Placeholder • Placeholder • Placeholder Placeholder • Placeholder • Placeholder Placeholder Placeholder Placeholder Placeholder Current State Planned State • Placeholder • Placeholder • Placeholder • Placeholder Actions PlannedData Points
- 20. 20 20 •This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. •This is an example text. Go ahead and replace it with your own text. •This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. •This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. •This is an example text. Go ahead and replace it with your own text. •This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. Placeholder •This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. •This is an example text. Go ahead and replace it with your own text. Placeholder •This is an example text. Go ahead and replace it with your own text. This is an example text. Go ahead and replace it with your own text. •This is an example text. Go ahead and replace it with your own text.
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- 23. Document the Services Offshore Landscape – Work Complexity, Topography and Measures Center Framework Assessment – Key components of managing a center Assessment and Identification of Issues Execute Initiatives •Obtain resources and executive support •Select Core Team leaders, core team; develop workplans and milestones; execute Problem Statement and Objective Improve Offshore Productivity zzzzza xxx Improve Productivity measures by x% Staff Turnover leading to Productivity and Tenure loss Increased market activity in LCG locations High Career Aspirations – Larger mix of young talent base Opportunity to Secure Talent, Increase Tenure and Enhance Center Maturity Problem Statement Objective
- 24. Preliminary Assessment of Benefit vs. Time to Implement High Low Med . 12+ months 0 -6 months 6 – 12 months Time to Implement LevelofBenefit 2 3 6 7 4 5 1 Note - Assessment is largely direction based on preliminary SWOT analysis conclusions 1. Trainee Program 2. Retention Model 3. Career Growth Framework 4. Methods & Procedures 5. Governance & Leadership 6. Employment Value Proposition 7. Specialize Centers Details provided in the following section
- 25. xxxxxx xxxxxx Background Consideration Recommendation • xxxx • xxxxx • xxxxx
- 26. Framework text text Title Title Title Title PlanandImplement Point Point Title Title Title 3c 3c 3b 3a - text - text - text - text 1 2
Hinweis der Redaktion
- India : Current - 2.2 yrs/ Target – 3.5 years Attrition Target – India Current : 19 12 / Arg: 23 16 Average Tenure data Understand you are in the process of updating this slide. Based on some of the data we discussed today a problem statement that says something like the following might be applicable: Offshore centers solve fewer cases per FTE and take longer to solve minor cases than the global average. Centers also receive lower CSAT scores than their peers. Employee retention in Argentina and India in particular are in the 20% range contributing to lower productivity but also to higher costs for training, onboarding and recruiting The objectives(based on the problems identified) is to increase center productivity as defined by the following performance indicators: TTR, backlog, CSAT, Cases closed / FTE, etc…
- Slide Objective: There are both long term and near term initiatives/activities currently underway. Attention needs to be prioritized. This slide highlights one near term initiative to be worked