Gladys Diana is a dynamic account specialist with over 15 years of experience in sales, operations, and client management. She has a track record of developing strategies to support growth and strengthen relationships with stakeholders. Her core competencies include sales, client services, administration, accounts receivable, team leadership, and being bilingual in Spanish. Throughout her career, she has received awards for her work supporting customers and improving processes. She is proficient in Microsoft Office, ERP systems like Oracle and SAP, and has experience working in multi-disciplinary teams.

1. GLADYS DIANA
Dynamic Account Specialist with operational, sales and credit experience. Track record of developing and delivering leading-edge
strategies in support of growth, operations and customer management. Highly skilled at managing and strengthening long term
relationships with internal and external stakeholders. Superior planning and organization skills with the ability to partner on multi-
disciplinary teams towards a unified goal.
CORE COMPETENCIES: ▪ Sales Associate ▪ Client Service ▪ Administration
▪ Accounts Receivable ▪ Multi-Disciplinary Teams ▪ Bilingual in Spanish
▪ Contracts ▪ Team Leadership ▪ Electronic Data Transmission
TECHNICAL SKILLS
Technology - Microsoft Office (Word, Excel, PowerPoint), ERP,MOL,Oracle 11i,Oracle R12, SAP ; AS400
CAREER SUCCESS
Motorola Solutions, Schaumburg, IL 2008 - 2016
Account Specialist
A leading provider of mission-critical communication products and services for enterprise and government customers.
 Engaged in multiple phases of order lifecycle using problem solving skills to promptly resolve shipping issues to ensure the
seamless execution of orders by releasing 3rd party holds leveraging company’s technology platform (Oracle 11i)
 Handled the logistics involving exporting orders for US Postal, BP, Chevron & Exxon Mobil to locations such as Anchorage AK,
Canada & Mexico via ocean , truck or by air providing the warehouse with all necessary documentations
 Received and processed outside sales requests for expedites, ERA's/ RMA and credit issues; worked with Credit Analyst to make
sure accounts were set up properly with the necessary tax certificates decreasing time from 2 weeks to 2 days
 Developed expertise in order processes and protocols including adherence to PCI compliance regulations
 Selected by management for Sales Associate position handling contracts, pricing quotes for hand held radios, repeaters,
options, and software using ERP/Oracle and AS400 technologies for petroleum, utility and energy accounts
 Awarded the 3Q14 and 2015 Galvin Maters Award in recognition for extraordinary effort in sales support of Motorola customers
 Collaborated with management to identify process deficiencies, streamline operations and improve the client experience
 Partnered on multi-disciplinary teams consisting of operations and inside sales to increase revenue and maximize client
satisfaction
 Managed Electronic Data Base System EDI 850 and EDI 855 through FTP communication portal; updating pricing and address
templates and monitoring the flow of purchase orders
 Administrator to the Ariba network designed by the SAP system
 Provided management with monthly metric reports indicating order flow cycle time
Screen USA, Rolling Meadows, IL 2007 - 2008
Latin America Administrative Specialist
Provided a wide-array of support for a manufacturer specializing in high quality pre-press systems for the printing industry.
 Negotiated pricing for parts, software and graphic printers ranging from 5K to one million dollars
 Processed orders for 80 customers in the Latin America region
 Reconciled monthly credit and collections of approximately $1M of cash accounts
 Created and distributed monthly sales trend reports to the Regional Manager
 Assisted with the execution and processing of equipment/software orders
 Other responsibilities included providing customer service for parts and non-warranty orders and working on Logistics-
Import/Export for the Latin America market
Algonquin, IL 60102
(224) 703-2824
gladys.diana14@gmail.com

2. Independent Grocers Alliance, Chicago, IL 1993-2008
Account Receivable Coordinator
IGA, the global supermarket based in the United States, is the world’s largest independent supermarket network with aggregate
worldwide retail sales of more than $21billion per year.
 Pursued long-term outstanding debtors and reopened stalled communications, encouraging a climate of
understanding and service. In just 5 weeks, 12 of 15 outstanding accounts showed improvement
 Created monthly and quarterly cash flow reports for management
 Negotiated account settlements and periodic payment schedules with several long-term outstanding accounts, and effectively
save one major client from transitioning to a competitor. Largest account managed-$250,000
 Diplomatically explained concept to account customers, smoothed “ruffled feathers” and further
emphasized the benefits of prompt payment to strengthen business cash flows, and win incentives next cycle.
EDUCATION
Indiana University, Gary, IN
Bachelor of Science in Business