Weitere ähnliche Inhalte Ähnlich wie Purposes, Personas, Conversations -- Practical Techniques for Everything You Create (20) Kürzlich hochgeladen (20) Purposes, Personas, Conversations -- Practical Techniques for Everything You Create1. Purposes, Personas, Conversations
– Practical techniques for everything you create
Janice (Ginny) Redish
Redish & Associates, Inc.
Bethesda, MD USA
www.redish.net
@GinnyRedish
Photos © iStockphoto.com, unless I give another source
2. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 2
Everything you write serves a purpose
When you write this What do you want to happen?
A proposal for funding
Instructions for installing
an app
Online help for a task
An email to your boss asking
to go to the STC Summit
A web page about using
ladders safely
3. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 3
How do we achieve our purposes?
Flickr cc photo by Polandeze
Everything
we write
is part of
a conversation.
4. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 4
Everything we write is for other people
5. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 5
What do we have to know about those people?
6. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 6
For most of what we write,
the other person starts the conversation
You start the conversation
Flickr cc photo by Bradleyolin
He starts the conversation
7. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 7
Jenna enjoying red wine at a friend's house.
Next moment after this picture – Oops!
Thanks to Caroline Jarrett
for finding the example for me.
10. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 10
Removing Red Wine Stains
Vanish Oxi Action Powder removes wine stains easily.
Important: Follow the package directions.
Do not use on wool, silk, or leather.
Do not use on wood, metals, or other finished or coated surfaces.
Instructions
1. Dissolve 1 scoop of Vanish Oxi Action Powder
in 4 litres of warm water. (warm = max. 40o)
2. Soak the stained item.
• Colored item – soak max. 1 hour
• White item – soak max. 6 hours
3. Wash as usual, adding 1 scoop of Vanish to the wash.
How I might revise the Vanish Oxi content
11. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 11
plan
organize
write
evaluate
Flickr cc photo by Polandeze
"Purposes, personas, conversations"
helps you
12. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 12
plan
organize
write
evaluate
"Purposes, personas, conversations"
helps you
13. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 13
Plan at every level
Why? (Purposes)
Who? (Personas)
What? (Conversations)
A very brief creative brief
for every piece of copy
14. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 14
Aligned with business goals and content strategy
Measurable
Specific
Focused on your customers
Why? Purposes
$$$
$$ $
15. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 15
Be specific
http://www.
manageyourwriting.com/
Kenneth W. Davis
16. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 16
Focus on what you want people to do
because you wrote this content
to sell lots of shoes
people to buy the shoes we sell
to tell people how to get their driver's license
people to get their driver's license successfully
without frustration and without calling with questions
We want
17. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 17
18. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 18
Who? Personas
Who they are
Adjectives and phrases to describe
Abilities
Aptitudes
Attitudes
Even assumptive personas can help
you focus on the people your copy is for.
19. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 19
What? Conversations
20. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 20
How I might revise Make an Appointment
22. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 22
"Purposes, personas, conversations"
helps you
plan
organize
write
evaluate
Don't hog the conversation.
Take turns.
23. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 23
Cut to the essential message
– and put it first
2011
24. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 24
2013
25. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 25
26. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 26
"Bite, snack, meal"
from Leslie O'Flahavan,
www.ewriteonline.com.
Bite
Snack
Meal
29. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 29
Break up text with parallel, useful headings
www.gov.uk
30. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 30
www.ebags.com
Hear the conversation as you design and write
I like that bag,
but I wonder
31. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 31
Approved fumigation with methyl bromide
at normal atmospheric pressure, in
accordance with the following procedure,
upon arrival at the port of entry, is hereby
prescribed as a condition of importation for
shipments of yams from foreign countries.
How would you
say this in a
conversation?
Flickr cc photo
by Seattle Municipal Archives
32. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 32
Think "conversation"
even from sentence to sentence
If you are importing yams, [someone]
must fumigate them when they arrive
at the port of entry.
To fumigate yams, [that person] must use
this procedure:
To do x,
If x,
Do x before
After you do x, .
new
context
= given,
known
then
33. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 33
Talk to (and with) your customers
In the presentation, this slide had a visual
with two versions of the lead-in to a form:
a noun-based description, followed by a call to action
a conversational phrase as if the site visitor were speaking
The conversational phrase generated many more leads and sales.
https://whichtestwon.com/archives/19429
with permission to show but not to distribute
34. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 34
Give your customers a voice
In the presentation, this slide had a visual
with two versions of a call-to-action button.
One button used "my."
The other used "your."
"My" generated many more clicks.
https://whichtestwon.com/archives/20134
with permission to show but not to distribute
35. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 35
Let go of the words – but, sometimes,
add words the conversation needs
www.virb.com
Example from Josh Porter
http://bokardo.com
36. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 36
Content = Conversation
helps you
plan
organize
write
evaluate
37. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 37
Walk your personas
through their conversations
Do usability testing!
Even before that:
"channel" your personas
as they bring their conversations
to your content.
38. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 38
conversation is the contribution
of professional technical communicators
Asynchronous
Issuance of a TOP command results in a line
zero condition.
To go to the beginning of your file, type TOP
and press Enter.
An example of how technical communicators changed
manuals in the early days of the personal computer:
39. Redish & Associates, Inc.
© 2013, Janice (Ginny) Redish Purposes, Personas, Conversations Slide 39
Thank you! More questions?
Write to me:
ginny@redish.net
Morgan Kaufmann / Elsevier
2nd edition, 2012
@GinnyRedish
Ginny Redish
Ginny Redish
www.redish.net