This document summarizes an online marketing workshop that covered several topics:
1. Search engine optimization and optimizing websites for mobile usage to improve reach.
2. Using mobile and location-based marketing like geofencing and beacons to target customers.
3. The power of email newsletters for engagement and generating sales.
4. Using social media like Facebook, Twitter and video to build your brand and engage customers.
5. Developing thought leadership through blogging, videos and guest posts to establish expertise.
5. Agenda
• Background to Get Up to Speed;
• Search Engine Optimisation (SEO);
• Mobile marketing;
• Engaging customers through Augmented Reality;
• The power of e-newsletters;
• Social Media;
• Getting your content right.
6. Connecting Devon and Somerset
• A ground breaking partnership encompassing 6 LA areas to deliver improved
and superfast broadband to rural areas
• Improved broadband (>2mbps) to every business and community across
Devon and Somerset by 2016
• Faster broadband (>24mbps) to at least 90% of the area by 2016
• Without this project 700,000 residents and 26,000 businesses, with a
combined turnover of £9 billion, have no certainty of receiving improved or
superfast broadband from a commercial rollout
7. Update – March 2015
• More than 100,000 homes and businesses now have access to
fibre broadband as a result of the CDS
• Almost 90% of those can access speeds in excess of 24mbps
8. • Engineers have installed more than 78,000 km of underground
optical fibres
• 456 new fibre broadband cabinets are now ‘live’
• A further 224 fibre cabinets have been installed and are waiting
for final works to be completed
9. Cabinets
• The latest locations where new cabinets have gone ‘live’ since
the beginning of the New Year include
• Wells, Yatton, Winscombe, Wrington, Minehead, Chard and
Crewkerne
• Stoke Canon, Holsworthy, Chudleigh, Christow, Croyde West
Monkton, Bratton Clovelly, West Coker, Churchill and Hartland.
12. Phase 2
• BDUK announced a further £22.75m allocated to the CDS
programme to support the extension of superfast broadband
coverage to 95% of premises nationally.
•
• This has been matched locally, which means the programme has
over £45 million further to invest in bringing superfast
broadband to the area. CDS on track to reach ambition of 100%
superfast broadband coverage by 2020.
• Procurement completed by Summer 2015
13. How do I know when superfast is coming?
connectingdevonandsomerset.co.uk/where-and-when/
14. What is Get up to speed?
• Fully funded business and community support alongside roll-out
of superfast broadband
• Helping to ensure we all make the most out of the superfast
broadband
• Delivered by Cosmic Peninsula Consortium
24. How many pages do you have?
• 47% of site visits from
organic source
• High levels of content
• Broad phrase
approach
25. Search Engine Optimisation
• Get the basics right
– MOBILE RESPONSIVE
– Good quality relevant content
– Good Quality Link building – Deep Linking
– Sitemap
– At least 200 words per page
– Content, titles. Paragraph titles
– Image titles, Page titles
– Images
– Update your site regularly
– Does your Domain include Keywords?
– Use Google Adwords for Keyword searches
28. Mobile facts
• Mobiles now outnumber people – 4 to 3
• iPhone sales outpace births
• More people own a mobile that a toothbrush
• 90% of tweets are from mobiles
• 70% of mobile searches lead to action in an hour
• Mobile searches are up 400%
• We have our phone in reach for 14 hours a day on average
30. Mobile marketing
• Check in…
• Facebook
– Check-in to your business
– Appears in friend’s feeds
• And advertise alongside check-in
– Voucher discounts and deals
• Foursquare
– Check-in
– Vouchers and deals
34. John Lewis Case study
Remind customers about the service in and around 10KM the stores
The ad unit used rich media to attract attention through animation, showi
a conveyor belt with items on it, and go to the John Lewis mobile site, or
view the store locator.
(CTR) 4x more effective than average for mobile.
Dwell times on the locator– 3x longer than a typical desktop campaign.
35. First Tourism Geo-fencing campaign
• $25k marketing campaign –
brought $6.9m spending to the
Montana ski area
• Advertising campaign served to
enthusiasts visiting
– Ski shops
– Airports
– Outdoor shops
– Etc
• Geofenced and retained info
when they re-entered
40. Think mobile..
Is your marketing mobile friendly?
• Your presence in databases in even more important –
Wikipedia, TripAdvisor, review sites.
• Make sure your website works well on a range of mobile
devices
• Check you can accept payments - sales
• Review your check-in options
• Create augmented reality applications, mobile promotions,
vouchers, deals
43. E-newsletters
• Currently - 50,000 subscribers
• Has taken 5yrs to build
• Segmented
– Equine;
– Shooting;
– Farming;
44. E-news is measurable
• 168,000 email subscribers
• Biweekly
• Current open rate ± 28%
• ROI on each email activity is ± £10,000 for products in the
email
45.
46. Gather customers
emails religiously
• 3-4 stories;
• Keep it simple;
• Keep it visual;
Builds loyalty and advocacy
Creates 7 touch points for new sales
47. E-newsletters
• Segment for different audiences
• Measure each e-newsletter and review success
• Keep the content simple
• Always link back to website
• Measure journey on website from click (Analytics)
52. Social Media – Trends for 2015
• Vlogging will continue to grow
• Social Platforms more interest based
• Ability to humanise your brand - This will be the single-most
important factor in social media success in 2015
53. Listen
Google Alerts
Twitter
Google Reader
Share &
converse
Twitter
Facebook
LinkedIn
Pinterest
Newsletter
Content
creation &
Broadcast
You Tube
Blog
Flickr
iTunes/podcasts
Community
building
Forum
Facebook Groups
LinkedIn Groups
Virtual worlds
Social media engagement ladder
Don’t be afraid to go back to basics
Less time More time
54. Listen
• Listening for social cues
– Listening for your brand and reputation
• Listen to hashtags for mention of needs #
• Check social media search terms
– Check out your reputation
• Check SERPs of your phrases
• Check review sites
• Ready crisis management plan
55. Hashtag ideas
• Sector specific
• #windpower
• #climatechange
• Geographic specific
• #devonhour
• #somersethour
• Campaign specific
• #greenenergy
• Media specific
• #journorequest
• #prrequest
60. What is content?
PDF downloadable
content
Web pages
Explainers
Images
Archived content
Blogs
Infographics
Video
Podcasts
61. Adapted from ‘Media Cloverleaf’ by Richard Edelman
‘Content first’
strategy
‘Tradigital’
E-news
Forums
Digital magazines
Traditional
Media
Press
Social
networks
Facebook
Twitter YouTube
LinkedIn
Website
Responsive design
Mobile enabled
Owned Content
Video, blogs,
photos
Create
Once
Post
Everywhere
62. Make it visual
2.4 times more likely
to click on a post if
images are present
64. How does it make you feel?….
Where is the product?....
65. Video everything
• Videos increase people’s understanding of your product or
service by 74% - Digital Sherpa 2014
• “Video is going to be gigantic in 2015. The social content
marketing world will put more dollars there, and YouTube and
Vine will increase their impact.” Michael Walton SVP of
Marketing and Product at Simply Measured
• 45% of viewers stop watching a video after one minute. By the
two-minute mark, 60% of viewers have tuned out
66.
67. Video first?
• Product descriptions, visualisations;
• Expert analysis, talks;
• Case studies, testimonials;
• 1 in 3 Millennials watch online material
and virtually no broadcast TV;
• Becoming significant in search results;
• Pre sales – research;
• Post sales – support;
• By 2017, video will account for 69% of all
consumer internet traffic.
68. Embedded content - Addition of video
Marks & Spencer
• In one year, 3m minutes of video
content viewed
• M&S Consumers who watch the
videos stay 2x longer on the site as
those who do not watch them.
• Boosted Basket Size 25%
69. Customer support
Creating video content for
customer retention & staff
engagement and training:
Sony Xperia have created a
YouTube channel of all their
support and advice guides.
70. Meformers vs Informers
Researchers at Rutgers University found
that only 20% of us are informers on
social media, while the other 80% are
meformers.
Informers had more 2x followers of
meformers.
Sharing information is better for your
follower count than sharing about
yourself.
78. • Schedule posts for most popular times of the day
• Use Klout or Buffer to schedule and see popular times of
the day
• If you schedule – don’t forget to be available for
responses
• Work with your planned business activities
• Think about seasonal opportunities
• Create your own opportunities!
80. Use content to align your brand
• Improve brand penetration
– New age, audience
– Different audience
Help them to understand your story…
81. Mulberry – ‘hand crafted in Britain’ brand
Commissioned a series of focusses on similar brands
• Wedgewood
• Aston Martin
• Mackintosh
Saying – ‘we are like these brands’ #mulberryteacup
87. Start to dominate your real estate
This is your life Podcast
• Downloaded 250,000
every month
• My blog is the top
leadership blog in the
world, with more than
88. What can you do to help?
• Host a session in work, in your community, in your
Association?
• Support the message
– Become a champion
– Distribute leaflets in your area
– Distribute leaflets from work
Any other ideas?